Review of Communication Skills unit standards

Closed 12 Dec 2016

All 57 unit standards in SubField Communication Skills have been reviewed, with these outcomes, as described in the table below.

In particular, 49 standards were reviewed as category B reviews, with no significant change to outcome(s) and no change to the id number.  Only 20 of these standards have been amended enough to warrant specific inclusion in this consultation, but all other standards are also available on request.  The last date for assessment for all prior versions of these standards is 31 December 2020.  These standards have been moved to CMR 0113, but without any change to the Consent or Moderation requirements.

Four standards have been recommended for expiry because of duplication with literacy standards 26622, 26624, or 26625 and will expire on 31 December 2020.  And four standards have been referred to other imminent reviews for review and eventual transfer to a new domain.

Comment is invited on any aspect of this review, and in particular on the 20 standards which have been significantly amended (but without materially affecting the outcome).  These standards are shown in the table below with their id number highlighted.

Changes to titles and credits are identified in bold.  There are no changes to level.

Note:  Explanatory notes and Evidence requirements are abbreviated below as ENs and ERs respectively.

Comments are invited by Monday 12 December 2016.  Please send your completed feedback form (DOCX, 936KB) to nqs@nzqa.govt.nz.

Interpersonal Communications

ID

L

C

Title

Outcome & justification

1277

2

3

Communicate information in a specified workplace

Minor changes to ENs to clarify and to update legislation.

1285 (DOCX, 29KB)

1

4
2

Make enquiries and complete practical transactions

Reduced credits and changes to ENs and outcome ranges to simplify.

1293

1

2

Be interviewed in an informal, one-to-one, face-to-face interview

Minor changes to ENs and ERs to clarify and simplify.

1294 (DOCX, 28KB)

2

2

Be interviewed in a formal interview

Amended to clarify and simplify.

1296 (DOCX, 27KB)

3

3

Interview in an informal situation
Interview in informal situations

Amended to clarify and simplify.

1297

4

5

Conduct an interview in a formal situation

Minor changes to ENs to clarify.

1299

2

4

Be assertive in a range of specified situations

Minor changes to ENs and ERs to clarify and simplify.

1304 (DOCX, 30KB)

3

2

Communicate with people from other cultures

Amended to clarify and simplify, including combining the outcomes.

1307

3

3

Speak to a known audience in a predictable situation

Minor changes to ENs and ERs to clarify and simplify.

1311

4

4

Present and defend an argument orally

Minor changes to ENs to clarify.

1312

3

3

Give oral instructions in the workplace

Minor changes to ERs and ENs to clarify and simplify, and update legislation.

3501

1

3

Demonstrate knowledge of and apply listening techniques

Minor changes to ENs and ERs to simplify and clarify.  Does not duplicate 26625.

3503 (DOCX, 29KB)

1

2

Participate and communicate in a team or group to complete a routine task
Communicate in a team or group to complete a routine task

Amended to make the communication focus more explicit, and to clarify and simplify, including combining the outcomes.

9677 (DOCX, 26KB)

2

3

Participate in a team or group which has an objective
Communicate in a team or group which has an objective

Amended to make the communication focus more explicit, and to clarify and simplify.

9678

5

4

Conduct a formal meeting

Changes to ENs, including to make explicit reference to relevance to bi- and multi-cultural contexts.

9679

4

4

Apply knowledge of a formal meeting

Changes to ENs and ERs, including to make explicit reference to relevance to bi- and multi-cultural contexts.

9680 (DOCX, 29KB)

2

3

Communicate within a specified organisational context

Amended to clarify and simplify, including combining the outcomes.

9681 (DOCX, 26KB)

3

3

Contribute within a team or group which has an objective

Amended to make the communication focus more explicit, and to clarify and simplify.

9691

5

5

Demonstrate knowledge of group processes

No changes.

9692

5

4

Deliver an oral presentation to an audience

Minor changes to ENs (including a new requirement for an audiovisual recording) and to ERs to clarify and simplify.

9694 (DOCX, 24KB)

3

5
4

Demonstrate and apply knowledge of communication process theory

Reduced credits, and changes to EN and outcome 2, to clarify/simplify.

9695

4

3

Examine problem-solving models and explain associated techniques

Move these standards to Core Generic, Self Management, to join 7123, Apply a problem solving method to a problem;  meanwhile, remain, unchanged.

9696

4

4

Apply a problem-solving model

9704

4

4

Manage interpersonal conflict

No changes.  Does not duplicate 8498.

9705 (DOCX, 24KB)

3

3

Give and respond to feedback on performance
Give feedback on performance in the workplace

Amended to clarify and simplify, including rewording the tile/outcome.

9707

1

5

Demonstrate knowledge of workplace communication requirements

Minor change to EN to clarify.

10790

1

2

Converse with others

For expiry, duplication with 26625.

10791 (DOCX, 28KB)

2

3

Participate in an informal meeting

Amended to clarify and simplify, including combining the outcomes.

11096

5

3

Analyse feedback contexts and apply constructive feedback techniques

Minor change to EN to update legislation.

11097 (DOCX, 29KB)

3

3

Listen actively to gain information in an interactive situation

Amended to clarify and simplify, including combining the outcomes.

11098 (DOCX, 27KB)

5

2

Analyse the use of listening strategies, and use listening techniques and respond to information received
Use and evaluate listening techniques

Amended to clarify and simplify, including rewording the title and combining the outcomes.

11099

4

4

Develop strategies for communicating in a culturally diverse workplace

No changes.

11101 (DOCX, 27KB)

4

5

Collaborate within a team which has an objective

Amended to make the communication focus more explicit, and to clarify and simplify.

21335

4

5

Lead a team to achieve an objective
Lead a team to complete a project

Because of duplication with new standards 29039 and 29044, and instead of recommending these standards for expiry, they are referred to imminent Project Management review as suggested standards (with suggested amended titles) for non-specialists in PM;  meanwhile they remain unchanged.

21336

5

5

Lead a team to achieve a complex objective
Lead a team to complete a complex project

Reading

ID

L

C

Title

Outcome & justification

2970

1

3

Independently read texts about life experiences which relate to a personal identified interest

For expiry, duplication with 26624.

2989 (DOCX, 29KB)

2

3

Select, read, and assess texts to gain knowledge
Select, read, and assess texts on a topic

Amended to better describe required level of reading texts, and to clarify and simplify.  Does not duplicate 26624.

2990 (DOCX, 29KB)

3

4

Read texts to research information

Amended to clarify and simplify.

25060

1

2

Read texts for practical purposes

For expiry, duplication with 26624.

25073

2

3

Read texts to recognise differing points of view on a topic

No changes. Does not duplicate 26624.

Writing

ID

L

C

Title

Outcome & justification

1273

1

4

Express ideas in writing and write an original story

For expiry, duplication with 26622.

1279

3

3

Write in plain English

Minor changes to ENs and ERs to clarify and simplify.

1280

2

2

Use graphics in communication

Minor changes to EN and ERs to clarify and simplify.

3483

1

2

Fill in a form

New 1.3 range to clarify.

3488 (DOCX, 29KB)

2

3

Write business correspondence for a workplace

Minor changes to EN and ERs to clarify and simplify.

3490

1

2

Complete an incident report

Change to legislation only.

3491 (DOCX, 31KB)

3

4

Write a report

Changes to EN and ERs to clarify and simplify.

3492 (DOCX, 28KB)

2

3

Write a short report

Changes to EN and ERs to clarify and simplify.

3494

3

3

Write minutes for a formal meeting

Minor changes to ERs to clarify and simplify.

9685

5

5

Write an analytical report

No changes.

9701

4

3

Write a proposal

No changes.

9703

5

3

Write a job procedure

No changes.

10792

1

3

Write formal personal correspondence

No changes.  Not duplicated by 26622.

11095 (DOCX, 29KB)

3

3

Write business correspondence to convey complex ideas and/or information

Changes to ENs and ERs to clarify and simplify.

12336

4

4

Write a user guide or technical text

No changes.

16612

4

4

Write documents to achieve effective communication for a business purpose

No changes.

19629

4

4

Present a reasoned argument in a report

Minor change to ERs to simplify.

 
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