Complaints about providers
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The Quality Assurance Division (QAD) has a process for complaints about providers. People who complain about NZQA-registered providers include students, staff, other providers and members of the public.
Complainants are advised to raise the matter with the provider's management in the first instance. If the matter is not resolved satisfactorily, they may lay a formal complaint through QAD.
QAD cannot receive complaints about events that occurred more than six months ago or about providers who are no longer registered.
When a complaint is received, QAD will contact the provider to explain the nature of the complaint and ask for a response. Throughout the investigation both parties are kept fully informed.
| Complaints Kit for formal complaints about providers |  |
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If you still have a query which is not answered by the Complaints Kit, please complete our enquiry form.
Page updated: 07 August 2007