Domain - Retail and Distribution Core Skills

Domain - Retail and Distribution Core Skills

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Assessment Standards

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Level 1
11978 Unit Maintain housekeeping in a retail or distribution environment
3 Credits
Word  PDF
Level 2
11941 Unit Establish and maintain positive customer service interactions in a retail or distribution environment
2 Credits
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11968 Unit Demonstrate and apply knowledge of legislation applicable to sale of goods and services
4 Credits
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11971 Unit Use safe work practices in a retail or distribution environment
3 Credits
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11974 Unit Participate in a team in a retail or distribution environment
4 Credits
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11991 Unit Demonstrate knowledge of sales policies and procedures in a retail or distribution environment
2 Credits
Word  PDF
12003 Unit Demonstrate knowledge of buying and selling processes in a retail or distribution environment
4 Credits
Word  PDF
19583 Unit Demonstrate knowledge of products in a retail or distribution environment
4 Credits
Word  PDF
24997 Unit Demonstrate knowledge of theft and fraud in a retail or distribution environment
5 Credits
Word  PDF
24998 Unit Identify suspicious behaviour by customers and deter theft and fraud in a retail or distribution environment
4 Credits
Word  PDF
25000 Unit Demonstrate knowledge of security systems and procedures used in a retail or distribution environment
3 Credits
Word  PDF
25795 Unit Demonstrate knowledge of process loss in a retail or distribution environment
5 Credits
Word  PDF
25796 Unit Demonstrate knowledge of policies and procedures to prevent process loss in a retail or distribution environment
4 Credits
Word  PDF
28147 Unit Process grocery items at a checkout counter
10 Credits
Word  PDF
28149 Unit Replenish non-perishable grocery items in a grocery outlet
10 Credits
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28151 Unit Replenish perishable grocery items in a grocery outlet
10 Credits
Word  PDF
402 Unit Demonstrate knowledge of the retail sector in New Zealand
2 Credits
Word  PDF
405 Unit Demonstrate knowledge of consumerism
3 Credits
Word  PDF
Level 3
11939 Unit Respond to customers' complaints by telephone in a retail or distribution environment
This standard is expiring. The last date for assessment to take place is 31 December 2014.
3 Credits
Word  PDF
11940 Unit Respond to customers' complaints face to face in a retail or distribution environment
This standard is expiring. The last date for assessment to take place is 31 December 2014.
4 Credits
Word  PDF
11964 Unit Install goods in customer premises
3 Credits
Word  PDF
24996 Unit Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment
3 Credits
Word  PDF
24999 Unit Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment
4 Credits
Word  PDF
25001 Unit Describe, operate, and maintain security systems and equipment in a retail or distribution environment
5 Credits
Word  PDF
25797 Unit Record loss in a retail or distribution environment
4 Credits
Word  PDF
25798 Unit Minimise or prevent process loss in a retail or distribution environment
5 Credits
Word  PDF
25799 Unit Use ordering procedures to minimise loss in a retail or distribution environment
4 Credits
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25802 Unit Implement loss prevention policies and procedures in a retail or distribution environment
4 Credits
Word  PDF
27229 Unit Respond to customers' complaints in a retail or distribution environment during customer interactions
4 Credits
Word  PDF
28148 Unit Manage a checkout counter in a grocery outlet
10 Credits
Word  PDF
28150 Unit Co-ordinate the replenishing of non-perishable grocery items in a grocery outlet
10 Credits
Word  PDF
28152 Unit Co-ordinate the replenishing of perishable grocery items in a grocery outlet
10 Credits
Word  PDF
28308 Unit Coordinate and maintain the operation of a produce department in a grocery outlet
15 Credits
Word  PDF
28309 Unit Demonstrate knowledge of procuring produce for a produce department in a grocery outlet
5 Credits
Word  PDF
Level 4
11999 Unit Demonstrate product knowledge in a specified department in a retail or distribution environment
4 Credits
Word  PDF
25002 Unit Train staff in loss prevention in a retail or distribution environment
8 Credits
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25800 Unit Use stocktake to minimise loss in a retail or distribution environment
4 Credits
Word  PDF
25801 Unit Audit loss prevention in a retail or distribution environment
6 Credits
Word  PDF
25803 Unit Develop loss prevention policies and procedures in a retail or distribution environment
5 Credits
Word  PDF
28153 Unit Maintain price integrity of grocery items in a grocery outlet
5 Credits
Word  PDF
28154 Unit Maintain legislative requirements in a grocery outlet
5 Credits
Word  PDF
28307 Unit Manage a produce department in a grocery outlet
15 Credits
Word  PDF
407 Unit Perform business calculations in a retail or distribution environment
6 Credits
Word  PDF
408 Unit Interpret legislation for a retail or distribution environment
This standard has expired and is no longer available.
4 Credits