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Domain - Service Sector - Core Skills

All unit standards and qualifications registered on the National Qualifications Framework may be accessed here.

Qualifications

No qualifications currently registered at this level. Also check fields and sub-fields.

Unit Standards

Level 1
	56	2 Credits	Attend to customer enquiries face-to-face and on the telephone
	64	2 Credits	Perform calculations for the workplace
Level 2
	57	2 Credits	Provide customer service
	62	3 Credits	Maintain personal presentation and a positive attitude in a workplace involving customer contact
Level 3
	11815	3 Credits	Answer customer enquiries on the telephone in a wide range of contexts
	11816	4 Credits	Respond to customer enquiries by writing in a range of contexts
	11818	2 Credits	Demonstrate and apply product and/or service knowledge
	376	2 Credits	Employ customer service techniques to accommodate customer behavioural styles in a workplace
	378	3 Credits	Provide customer service for international visitors
Level 4
	11826	4 Credits	Develop and use customer satisfaction measurement tools