Domain - Visitor Services

Perform calculations for a tourism workplace

Read and comprehend work-related documents in English for a tourism workplace

Demonstrate knowledge of and use the Internet in a tourism workplace

Demonstrate knowledge of the history of tourism

Describe and compare social and cultural impacts of tourism

Describe and compare impacts of tourism on the physical environment

Demonstrate knowledge of work roles in tourism

Demonstrate knowledge of world tourist destinations

Demonstrate knowledge of the business of tourism

Demonstrate knowledge of destination New Zealand

Demonstrate knowledge of tourist characteristics and needs

Guide visitors through a high rise tourist attraction

Demonstrate cross-cultural communication for the tourism and travel industry

Demonstrate knowledge of support mechanisms for customers with specific needs

Demonstrate knowledge of specific New Zealand regions as tourist destinations

Identify and self-evaluate the demands of a specific role in a tourism workplace

Design, implement, and evaluate a personal development plan for a role in a tourism workplace

Demonstrate knowledge of communication and customer service theory in a tourism workplace

Provide customer service experiences in a tourism workplace

Work in a team on a tourism workplace task or project

Describe and process retail payments in a tourism workplace

Demonstrate verbal communication skills in a wide range of tourism contexts

Demonstrate knowledge of the tourism industry

Describe the legal rights and responsibilities of employees and employers in a tourism workplace

Demonstrate knowledge of the sales function within a tourism workplace

Describe and analyse the economic significance of tourism

Describe and promote a New Zealand tourist destination

Demonstrate and apply knowledge of environmental responsibility in a tourism workplace

Demonstrate knowledge of and deal with customer complaints in a tourism workplace

Conduct arrival and departure transfers for visitors

Assist visitors to meet New Zealand driving requirements

Demonstrate knowledge of the principles and practice of ecological tourism management

Manage health and safety in a tourism workplace

Outline and apply contract legislation and common law principles to the tourism industry

Demonstrate knowledge of leadership skills in a tourism context

Perform an internal legislative compliance audit of a tourism workplace

Analyse and respond to feedback received in a tourism workplace

Develop a policy, procedure, or system for a tourism workplace

Develop a proposal to collaborate with local business operators to enhance a visitor's experience or extend their stay

Present the characteristics of Aotearoa New Zealand as a visitor destination

Demonstrate knowledge of the significance of the tourism industry to New Zealand

Research the requirements for establishing and operating a small to medium tourism enterprise

Analyse tourism systems and structures

Analyse the relationship between the concepts of recreation, leisure and tourism

Analyse the social, cultural, environmental, and community contexts of tourism enterprises

Analyse the current state of, and factors impacting on the future of, New Zealand tourism

Demonstrate knowledge of tourism destination marketing

Apply tour group leadership skills

Formulate and establish a visitor event

Arrange and manage a visitor event

Arrange and manage a conference for visitors

Plan, develop, and market a visitor destination

Market a visitor facility

Market a conference or visitor event

Demonstrate knowledge of the concepts of supply and demand in tourism

Analyse customer service and develop customer service strategies for a tourism enterprise

Plan and establish a visitor facility

Manage a visitor facility

Appraise and modify information technology systems for tourism applications