Examination Centre Manager Role

Position Title:

Examination Centre Manager

Position Purpose:

The Examination Centre Manager (ECM) is responsible to NZQA for the conduct of the NZQA examinations held at examination centres in November/ December. As ECM, you will be responsible for the management of all processes relating to the conduct of secondary examinations at your examination centre according to NZQA procedures. The ECM is also responsible for employing sufficient supervisors to ensure reliable supervision, while using the minimum number of supervisors efficiently. Secondary examinations comprise those for NCEA, and those for New Zealand Scholarship at some examination centres.

Responsible to:

Manager, Secondary Operations and Support

Responsible for:

  • All examination supervisors and examination assistants at the examination centre.
  • Engaging all examination supervisors, and organising examination assistants provided by the school(s).

Functional Relationships at the examination centre:

  • Principal’s Nominee
  • Supervisors
  • Examination Assistants
  • Other staff at the examination centre as required
  • Couriers and Courier Office Staff

Functional Relationships at NZQA:

Operations and Logistics staff


  • Adhere to processes detailed in the ECM Guide Notes, Instructions for Supervisors, Appendices to Instructions for Supervisors  and other guides provided by NZQA.
  • Be directly responsible to the New Zealand Qualifications Authority for the conduct of the examinations according to NZQA procedures held at your centre in November/December
  • Liaise with the school to confirm the accommodation required for the efficient conduct of examinations.
  • In consultation with the Principal’s Nominee, prepare the Examination Centre Manager’s planner on-line prior to the various examinations being held so that supervision is conducted in the most efficient and economical manner.
  • Complete a schedule on-line advising names and details of supervisors and examination assistants who will be employed to assist in examination supervision.
  • Provide approved special assessment conditions for specified candidates.
  • Be responsible for the receipt, checking and secure storage of all examination booklets, including late entries, and materials.
  • In the event that you are unable to work, immediately inform NZQA and act in accordance with their instructions.
  • Train and instruct all supervisors and outline examination procedures to examination assistants.
  • During examination sessions ensure that all exam processes are being carried out according to NZQA procedures by all supervisors and examination assistants.
  • Supervise examinations in accordance with NZQA requirements.
  • Report all examination irregularities to NZQA using the correct forms.
  • Prepare all candidate answer booklets for collection.
  • Complete and return the Supervisor’s Claim Schedule online.
  • Complete and return (where appropriate) the Special Assessment Schedule (one copy to the school and one to NZQA).
  • Complete and return the Exam Centre Manager’s Survey.

Person Specification:

  • Excellent communication skills.
  • Ability to work well with young adults and have an affinity with the students at the particular examination centre.
  • Computer skills, and access to a computer and email during the exams, are necessary.
  • Ability to work under pressure and within deadlines.
  • Well organised.
  • Methodical.
  • Adaptable.
  • Integrity beyond question.
  • Ability to lead a team of diverse people.


All work in connection with the examinations is strictly confidential to Examination Centre Managers, Principal’s Nominees and NZQA. The ECM is to ensure the confidentiality of all examination question booklets at all times.

Examination Centre Managers must not discuss any matters relating to the examinations with the media or any persons other than NZQA staff or the Principal’s Nominee.

All examination question booklets are confidential to supervisors and candidates and no other persons are permitted to see them during the applicable examination session.

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