Quality Assurance

Updated on 9 December 2021

NZQA’s quality assurance activities under different COVID-19 protection framework ('traffic light') levels

NZQA is committed to helping providers maintain services to students during this challenging time. We will be continuing our quality assurance activities, but in a fit-for-purpose way to reduce risk to learners.

This includes maintaining regular contact with providers to offer support and assistance, and to understand and address potential issues early.

If individual providers would like to request a variation to the approach in the protection framework levels outlined below, please contact NZQA on covid19.enquiries@nzqa.govt.nz

We will review these arrangements as New Zealand moves between COVID-19 protection framework levels and advise all providers of next steps.

The arrangements apply to quality assurance activities undertaken through each of the Te Hono o Te  Kahurangi and mainstream evaluative quality assurance approaches.

More information is available on the NZQA website.

COVID-19 protection framework level - Green

All quality assurance activities will continue as per normal. However, some activities usually undertaken on-site may be undertaken online.

See the NZQA quality assurance section on our website for further details about our integrated QA system.

COVID-19 protection framework level - Orange

QA activities

NZQA approach under Orange

Approvals, accreditations and PTE registrations

NZQA will continue to receive and evaluate applications from providers. 

A provider may request an application be put on hold if it is not reasonably able to respond to any requests for further information. 

Degree panels may be convened on a case by case basis, and may be conducted online.

New PTE registration evaluation will continue.

Codes of Practice for Pastoral Care of Students 

All Code monitoring activities will resume and any field work will be carried out online.

Guidance and support to schools and tertiary providers continues.  

Non-compliance follow-up continues.

Monitoring

All monitoring activities will continue and be undertaken online.

Additional time to submit materials can be requested.

Draft and final monitoring reports will be issued. Additional time to respond will be provided, if required.

Where NZQA requests an action plan, additional time to respond can be requested.

National external moderation

Providers continue to submit materials for national external moderation.

NZQA will continue to issue annual summaries for NZQA-managed standards.

Where NZQA requests an action plan, additional time to respond can be requested.

EERs and Assuring Consistency Reviews

All Assuring Consistency Reviews will be conducted online or (in special cases, on request) via desk review.

The 'normal' steps in an Assuring Consistency Review and EER will continue:

- Self-assessment reports for both Assuring Consistency Reviews and EERs will be reviewed.

- Fieldwork for most EERs will be conducted online. Where NZQA conducts an on-site visit for fieldwork is necessary, this will be arranged with the provider on a case-by-case basis.

- Draft EER and Assuring Consistency Review reports will be issued to providers for comment, with extended timelines for response, if NZQA considers it necessary.

- Finalised EER and Assuring Consistency Review reports will be published.

Risk management

Incidences of suspected and confirmed non-compliance will be followed up. Site visits will be undertaken on a case-by-case basis. 

Student complaints and queries will be followed up. If a provider or student is unable to provide NZQA with the relevant information within the timeframe, a revised dateline will be agreed. Both parties will be informed. 

Statutory action will be undertaken in accordance with the standard processes.

Statutory notices will be published in line with the current publication policy. 

Closures will be managed remotely without site visits and meetings with students, where possible. All necessary information will be provided to affected parties in writing.

COVID-19 protection framework level - Red

QA activities

NZQA approach under Red

Approvals, accreditations and PTE registrations

NZQA will continue to receive and evaluate new applications from providers.

A provider may request an application be put on hold if it is not reasonably able to respond to any requests for further information.

Degree panels will be convened on a case-by-case basis, and may be conducted online.

New PTE registration evaluation will continue but may go on hold if further information/a site visit is needed.

Where possible NZQA will conduct online 'site visits' for new PTE registrations. Where this is not possible, NZQA will work with the applicant to progress the application as quickly as possible.

Codes of Practice for Pastoral Care of Students 

Code monitoring activities will continue online, but restricted to those already underway.

Guidance and support to schools and tertiary providers continues.  

Non-compliance will be prioritised and followed up on a case-by-case basis.

Monitoring

All monitoring activities will continue and be completed online.

Additional time to submit materials can be requested.

A provider may request a deferral if it cannot reasonably respond to requests for information.

Draft and final monitoring reports will be issued. Additional time to respond will be provided, if required.

Where NZQA requests an action plan, additional time to respond can be requested.

National external moderation

Providers continue to submit materials for national external moderation. Providers unable to submit materials for moderation by the due date may request an extension.

NZQA will continue to issue annual summaries for NZQA-managed standards.

Where NZQA requests an action plan, additional time to respond can be requested.

EERs and Assuring Consistency Reviews

All Assuring Consistency Reviews will be conducted online or (in special cases, on request) via desk review, providing that all participants (including independent reviewers and Qualification Developers) can engage; where this is not possible, the Review will be deferred to a later date.

EERs will be conducted online. If a provider cannot engage fully, then NZQA will defer the EER.

On-site fieldwork or any other direct engagement with providers will be deferred.

The 'normal' steps in an Assuring Consistency Review and EER will continue:

- Self-assessment reports for both Assuring Consistency Reviews and EERs will be reviewed.

- Fieldwork for most EERs will be conducted online. Where NZQA considers an on-site visit for fieldwork is necessary, this will be arranged with the provider on a case-by-case basis.

- Draft EER and Assuring Consistency Review reports will be issued to providers for comment, with extended timelines for response, if NZQA considers it necessary.

- Finalised EER and Consistency Review reports will be published.

 

Risk management

Incidences of suspected and confirmed non-compliance will be followed up.

Student complaints and queries will be followed up. If a provider or student is unable to provide NZQA with the relevant information within the timeframe, a revised dateline will be agreed. Both parties will be informed. 

Statutory action will be undertaken in accordance with the standard processes.

Statutory notices will be published in line with the current publication policy. Publication of statutory notices will occur on a case-by-case basis. 

Closures will be managed remotely without site visits and meetings with students. All necessary information will be provided to affected parties in writing. 

 
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