Quality Assurance

Updated on 25 August 2020

NZQA’s quality assurance activities under different COVID-19 alert levels

NZQA is committed to helping providers maintain services to students during this challenging time. We will be continuing our quality assurance activities, but in a fit-for-purpose way to reduce risk to learners.

This includes maintaining regular contact with providers to offer support and assistance, and to understand and address potential issues early.

If individual providers would like to request a variation to the approach in the alert levels outlined below, please contact NZQA on covid19.enquiries@nzqa.govt.nz

We will review these arrangements as we move between COVID-19 alert levels and advise all providers of next steps.

A package of relief and assistance measures for providers experiencing difficulty due to the impact of COVID-19 was released in June 2020. Detailed information is available on the NZQA website.

COVID-19 Alert level 1

All quality assurance activities will continue as per normal. However, please note that some activities may be undertaken virtually.

See the NZQA quality assurance section on our website for further details about our integrated QA system.

COVID-19 Alert level 2

QA Activities

NZQA Approach under COVID-19 alert level 2

Approval and Accreditation and Te Hono o Te Kahurangi approvals

NZQA will continue to process current and new applications from providers. 

A provider may request a hold on an application process until such time as it can reasonably respond to any requests for further information. 

Limited fieldwork for Degree applications will be undertaken. 

Degree panels may be convened to process degree applications on a case by case basis, and may be conducted virtually.

New PTE registration evaluation will continue.

Codes of Practice for Pastoral Care of Students 

All Code monitoring activities will resume.

Guidance and support to schools and tertiary providers continues.  

Non-compliance follow-up continues.

Programme monitoring

All programme monitoring activities at NZQF Levels 1-6 and Level 7 diplomas will resume and any field work will be undertaken remotely.

Additional time to submit materials will be provided if required.

Draft and final monitoring reports will be issued. Additional time to respond will be provided, if required.

Degree monitoring requirements may need to be modified.

National external moderation

Providers continue to submit materials for national external moderation.

NZQA will continue to issue annual summaries for NZQA-managed standards.

Where NZQA requests an action plan, additional time to respond will be provided if required.

EERs and Assuring Consistency Reviews

All Consistency Reviews will be conducted online or (in special cases, on request) via desk review.

Most EERs will be conducted online. Where NZQA deems fieldwork necessary, this will be arranged with the provider on a case-by-case basis.

Self-assessment reports for both Assuring Consistency Reviews and External Evaluation and Reviews (EERs) already submitted will be reviewed.

Draft EER and Consistency Review reports will be issued to providers for comment, with extended timelines for response. 

Finalised EER and Consistency Review reports will be published.

Risk management

Non-compliance will be followed up. Site visits will be undertaken on a case by case basis. 

Student complaints and queries will be followed up. If a provider or student is unable to provide NZQA with the relevant information within the timeframe, a revised dateline will be agreed. Both parties will be informed. 

Statutory action will be undertaken in accordance with the standard processes.

Statutory notices will be published in line with the current publication policy. 

Closures will be managed remotely without site visits and meetings with students, where possible. All necessary information will be provided to affected parties in writing.

COVID-19 Alert level 3

QA Activities

NZQA Approach under COVID-19 alert level 3

Approval and Accreditation and Te Hono o Te Kahurangi approvals

NZQA will continue to process current and new applications from providers 

A provider may request a hold on an application process until such time as it can reasonably respond to any requests for further information 

Limited fieldwork for Degree applications may be undertaken 

New PTE registration evaluation will continue but may go on hold if further information/a site visit is needed

Where possible NZQA will conduct virtual site visits for new PTE registration. Where this is not possible, NZQA will work with the applicant to progress the application as quickly as possible.

All temporary approvals for online delivery have been extended until 31 December 2020. Providers are advised to contact NZQA if further changes are required.

Codes of Practice for Pastoral Care of Students 

Code monitoring activities that have started will continue. 

Guidance and support to schools and tertiary providers continues.  

Non-compliance will be prioritised and followed up on a case by case basis.

Programme monitoring

Programme monitoring activities at NZQF Levels 1-6 and Level 7 diplomas are completed remotely and restricted to those already underway, and those that providers have requested to continue.

Draft and final monitoring reports will be issued and providers will be given additional time to respond to them, if required.

Degree monitoring requirements may need to be modified.

National external moderation

Providers continue to submit materials for national external moderation. Providers unable to submit materials for moderation by the due date may request an extension.

NZQA will continue to issue annual summaries for NZQA-managed standards.

EERs and Assuring Consistency Reviews

All Consistency Reviews will be conducted online or (in special cases, on request) via desk review, providing that all participants (including independent reviewers and Qualification Developers) can engage; where this is not possible, the Review will be deferred to a later date.

EERs will be conducted online. If a provider cannot engage fully, then NZQA will defer the EER.

Self-assessment reports for both Assuring Consistency Reviews and External Evaluation and Reviews (EERs) already submitted will be reviewed.

Draft EER and Consistency Review reports will be issued to providers for comment, with extended timelines for response.  

Finalised EER and Consistency Review reports will be published. 

Fieldwork or any other direct engagement with providers will be deferred.

Risk management

Non-compliance will be followed up on a case by case basis. 

Student complaints and queries will be followed up as usual, except where the provider or student is unable to provide NZQA with the relevant information. Both parties will be informed. 

Statutory action will be undertaken in accordance with the standard processes. Publication of statutory notices will occur on a case by case basis. 

Closures will be managed remotely without site visits and meetings with students. All necessary information will be provided to affected parties in writing. 

COVID-19 Alert level 4

QA Activities

NZQA Approach under COVID-19 alert level 4

Approval and Accreditation and Te Hono o Te Kahurangi approvals

NZQA will continue to process current and new applications from providers. 

A provider may request a hold on an application process until such time as it can reasonably respond to any requests for further information. 

No fieldwork for Degree applications will be undertaken. 

New PTE registration evaluation will continue but may go on hold if further information/site visit is needed.

All temporary approvals for online delivery have been extended until 31 December 2020. Providers are advised to contact NZQA if further changes are required.

Codes of Practice for Pastoral Care of Students 

Code monitoring activities that have started will continue

Guidance and support to schools and tertiary providers continues. 

Non-compliance will be prioritised and followed up on a case by case basis.

Programme monitoring

Programme monitoring activities at NZQF Levels 1-6 and Level 7 diplomas are completed remotely and restricted to those already underway, and those that providers have requested to continue.

Draft and final monitoring reports will be issued and providers will be given additional time to respond to them, if required.

Degree monitoring requirements are deferred.

National external moderation

Providers continue to submit materials for national external moderation. Providers unable to submit materials for moderation by the due date may request an extension.

NZQA will continue to issue annual summaries for NZQA-managed standards.

Where NZQA requests an action plan, we will provide additional time for the provider to respond.

EERs and Assuring Consistency Reviews

Self-assessment reports for both Assuring Consistency Reviews and External Evaluation and Reviews (EERs) already submitted will be reviewed.

Draft EER and Consistency Review reports will be issued to providers for comment, with extended timelines for response.  

Finalised EER and Consistency Review reports will be published. 

Fieldwork or any other direct engagement with providers will be deferred.

Risk management

Non-compliance will be followed up on a case by case basis. 

Student complaints and queries will be followed up as usual, except where the provider or student is unable to provide NZQA with the relevant information. Both parties will be informed. 

Statutory action will be undertaken in accordance with the standard processes. Publication of statutory notices will occur on a case by case basis. 

Closures will be managed remotely without site visits and meetings with students. All necessary information will be provided to affected parties in writing. 

 

 
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