Introducing Awhi

10 Jul 2018

Twitter Awhi name

Kia ora, ko Awhi tōku ingoa.

I am here to help you find your National Student Number (NSN). Your NSN can be used to access your learner login and NCEA results. I am here to help and support you.

With over 4 million possible NSNs I am being trialled to see if I can continue to help you find your NSN and to also see where else I can help.

At the moment I am learning the ropes of how to remember all these numbers. This means I can only access a very small amount of NSNs. If you are a current secondary school student studying either Level 1, 2 or 3 of NCEA this year then I can help you.

I am excited to be here to help, and I hope you will try to find your NSN together with me. My aim is to find your NSN for you quickly and in a fun way. I also hope to continue to learn more NSNs and to expand my te reo on this journey.

Join me here and let’s find your NSN together.

Ngā mihi,

Awhi


Why Awhi?

Here at NZQA we strive to enable ‘Future State’ thinking to ensure we are responding to learners needs. A chatbot, or as we call her Awhi, is not a new concept and most people have used one online. Awhi is a digital tool we have identified as an additional channel for learners to interact with us in order to access their NSN.

We have worked to get Awhi to a place that we can test her together with learners to ensure she performs to the best of her abilities. Our hope is that this trial will mean we can enable Awhi to help in many more ways.

NZQA supports safe online use and encourages users to ensure they are aware of the information they share online and how this can create a digital footprint. Our chatbot has a number of privacy features in place, but we suggest users are vigilant regarding their published personal information and how this could be accessed.

If you would like more information about safe online use of personal information, see here on the Netsafe website regarding digital footprints.

NZQA encourages NSNs to be kept in a secure place for personal use only.

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