Technical issues with Payment Services Published at 10.35AM on 05 February

NZQA is experiencing some technical issues with payment services. Our Payment provider is currently working to resolve this as quickly as possible.
Thank you for your patience.

Student Fee Protection Rules 2022

5. Provider withdrawal and refund policies

  1. A Provider must have withdrawal and refund policies that cover:
    1. Student withdrawal before, during and after the relevant Refund Period;
    2. the Provider voluntarily ceasing its Course or Courses;
    3. voluntary closure by a Provider;
    4. a Course Closure Event; and
    5. international students whose visa applications are declined.
  2. These withdrawal and refund policies can be more beneficial to Students, but must not be less beneficial, than the obligations specified in the Act and these Rules.




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