Technical issues with Payment Services Published at 10.35AM on 05 February

NZQA is experiencing some technical issues with payment services. Our Payment provider is currently working to resolve this as quickly as possible.
Thank you for your patience.

Student Fee Protection Rules 2022

7. Course Closure Event

  1. Upon NZQA giving notice to the Supplier and Provider of a Course Closure Event of a Provider, the Provider’s Mechanism(s) will be triggered, requiring Pro Rata Refunds to be made to Students affected by the Course Closure Event.
  2. Where a Course Closure Event is due to a natural disaster any notice by NZQA under rule 7.1 will not take effect where:
    1. the Course resumes before the start of the 11th working day after the date of the notice; and
    2. each Student is notified by the Provider within five working days from the date of the notice of the right to opt out of the Course, and where the Student does opt out within 20 working days of the date of the notice, a Pro Rata Refund is made to the Student for the remaining Tuition Fees, calculated from the time the Student ceased attending.


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