Code of Pastoral Care for international students

Education providers must be approved signatories to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code) before they are allowed to enrol any international students.

The Code explained

When international students come to New Zealand to study, education providers must ensure that students are well informed, safe and properly cared for.

In New Zealand we call this ‘pastoral care’. Students are entitled to be treated fairly, at all ages and at all levels of education.

To support this, the New Zealand Government has developed the Code.

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

Education providers can only enrol international students if they are approved Code signatories. You can search for these providers here:

Search education organisations

Find out how to apply to become a signatory to the Code of Practice

NZQA has released a series of videos outlining what support all international students can expect for their wellbeing and safety while studying. You can watch the videos here

NZQA is the Code Administrator and monitors the quality of international student care and support under the international Code across all levels of the education sector, from schools to universities.

How to get a copy of the Code

You can download the Code of Practice in:

Find out more about the Code

Email NZQA with your question

If something goes wrong

Students should talk to their education provider first if they feel their needs are not being met or if they want to make a complaint.

Students can contact us if they are unhappy with the outcome of the complaint.

You can find out more information about student complaints about an education provider here.

Skip to main page content Accessibility page with list of access keys Home Page Site Map Contact Us