Students & Learners login help

Support for Secondary Students - Digital exam login 

If you are a student registered for a digital exam and you need login support, our Contact Centre is open until 8pm, Monday - Friday.

For all other queries, please email helpdesk@nzqa.govt.nz or call during normal hours listed below.

 

Below are some common questions you might have when having issues trying to create an account or Log into your student account. If you still need assistance, please call the NZQA Call Centre on 0800 697 296 between 8am and 5pm Monday to Friday.

National Student Number (NSN)

What is a National Student Number (NSN)?

The National Student Number (NSN) is a unique number given to every student by the Ministry of Education.

The use of the NSN is governed by the Education and Training Act 2020 (see sections 649, 661 and clause 71 of Schedule 1). Authorised users are allowed to use NSNs for specific purposes, in order to facilitate the accurate use and transfer, by authorised users, of information relating to individual students.

Your NSN is assigned to you by the Secretary for Education.

You may use or disclose your NSN for any purpose. Authorised users are restricted in their use or disclosure as described below. 

I don't know my National Student Number (NSN), how can I find this out?

If you're currently at school, you can ask your school for your NSN. Otherwise, you can call the NZQA Call Centre on 0800 697 296 or complete this form for assistance.

It says my National Student Number (NSN) is already assigned to someone else. What should I do?  

Please call the NZQA Call Centre on 0800 697 296 for assistance.

Email Address and Username

I can't remember what email address I used for my NZQA account.

Please try logging in with your username. If you can't remember your username, you will need to call the NZQA Call Centre on 0800 697 296 for assistance. 

I can't remember my Username to log in 

Please try logging in with your email address. If you can't remember your email address, you will need to call the NZQA Call Centre on 0800 697 296 for assistance.

I want to change the email address I use to log in

To change the email address assigned to your account, you must log in and go to 'My Account Details'.

Password

I have forgotten my password

You can reset your password by clicking: Forgot password?.

I requested to reset my password but haven't received an email

It can take up to 10 minutes to deliver the email. Be sure to check your spam/junk folder as well.

Please ensure you have entered your email address correctly and that it is the same email address that you used when registering. If you still haven't received it, then please call the NZQA Call Centre on 0800 697 296 for assistance.

I used my school email address for my NZQA account but have left school and can't access my emails to reset my password

Please call the NZQA Call Centre on 0800 697 296.

I want to change my password

To change your password, you must log in to your account and go to 'My Account Details'.

My password does not work

If you have typed the correct password, try clearing your computer cache and cookies, then close your browser and try again. This should clear any previous passwords still being used by the browser to log in.

If clearing your computer cookies is not the issue, please ensure:

  • if you've been copying and pasting your password - try typing it in
  • that you enter it in the correct case as your password is case-sensitive
  • that you don't have an extra space character at the end of your user ID - your smartphone may have added one in.

Otherwise, you can reset your password by choosing 'Forgot password?' on the login page.

 
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