Internet capacity

Your school is responsible for ensuing your network and internet connection has the required coverage and bandwidth for the digital exams you are offering. The exam software is accessed through a web browser, so your school does not need to download any software to run online exams.

Your school needs:

  • a reliable internet connection that can manage the number of students taking part in a digital exam at the same time
  • technical support available on the day of each exam
  • a hardwired connection for all computers if you are using cabled internet, including students who bring their own device
  • strong Wi-Fi coverage of all areas being used for digital exams; you will need to check for any dead zones in rooms.

Testing internet

Your school’s internet capacity will need to support students’ work being saved automatically every 30 seconds.  A slow or intermittent internet connection puts the students at risk of losing their work, as their work is not saved when their device is not connected to the exam software server.

To test your internet strength, have all students scheduled to complete a digital exam sign onto their device and play this video while in the room you will be using for the exam.

If any of the devices experience lagging or can’t load the video, this suggests you will need to increase your internet bandwidth or segregate your network.

You also need to consider coverage and test for any dead zones in exam rooms.

On the day:

  • Make sure you have technical support available during the exam.
  • Prioritise the digital exam traffic: restrict use of the network in year 9 and 10 classes and other connected devices such as phones.
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