FIELD            SERVICE SECTOR

 

Review of Visitor Services unit standards

 

Subfield

Domain

Id

Tourism

Visitor Services

8635, 8637, 13172-13174, 13176, 13177,18229

 

The Aviation, Tourism and Travel Training Organisation has completed the review of the unit standards listed above that were registered in February 1997, February 1998 and 2001.

 

Date new versions published                                                 January 2004

 

New comments by date                                                            January 2008

 

Expiry date of new versions of the unit standards           December 2009

 

Summary of review and consultation process

 

An expert panel has reviewed the unit standards making a number of alterations and adding current trends in tourism development and management.  In the case of unit 18229 an expert panel determined that the outcomes of this unit standard were inappropriate for the National Certificate in Tourism and Travel (Core Skills) (Level 3) and the National Certificate in Travel (Level 4) and the unit has been replaced by two new units.

 

Main changes resulting from the review

 

The review process has resulted in the following changes to the unit standards.

·        Current trends in tourism have been incorporated.

·        Some changes to elements and performance criteria.

·        Unit standard 8635 has been replaced by 20675 to reflect major changes in the elements and performance criteria and has been given a new title.

·        Unit standards 13176 and 13177 have been combined and replaced by 20487.

·        Unit standard 13174 has been replaced by 20488 to reflect major changes in the elements and performance criteria and the level has changed from 5 to 6.

·        A new unit has been developed, 20486, looking at the social, cultural, environmental and community context of tourism.

·        18229 has been deleted.  Two new unit standards have been developed - 20489  (this includes employees rights and responsibilities) and 20490 which covers contract law as applied to the tourism and travel industry.

 

Unit standards categorised as category C or D expire at the end of December 2005.

 

Impact on existing provider accreditations

 

Current Accreditation for

Accreditation extended to

Nature of accreditation

Name or id

Level

Nature of accreditation

Name or id

Level

Standard

8635

5

Standard

20675

6

Standard

13174

6

Standard

20488

5

Standard

13176

5

Standard

20487

6

Standard

13177

6

Standard

20487

6

Standard

18229

4

Standard

20489, 20490

3, 4

 

Impact on existing qualifications

 

A new version of the National Diploma in Tourism [Ref: 0473] has been developed which incorporates the changes made to these unit standards.

 

The following qualifications are also impacted and will be reviewed to accommodate the new unit standards:

National Certificate in Tourism and Travel (Core Skills) (Level 3) [Ref: 0876]

*National Certificate in Adventure Tourism (Level 4) [Ref: 0565]

National Diploma in Airport Operations (Level 5) [Ref: 0514]

National Certificate in Tourisms Conventions and Incentives [Ref: 0723]

National Certificate in Tourism (Visitor Information) [Ref: 0311]

 

*The National Certificate in Adventure Tourism (Level 4) will be reviewed in 2004 and it is expected to be replaced with a new qualification.

 

Summary of main changes to unit standards' ids, classification, titles, levels, and credits

 

The following summary shows the changes made to unit standards as a result of the review.  All changes are in bold.

 

Key to review category

 

A

Dates changed - the replacement unit standard carries the same id and a new version number

B

More significant changes, but the overall outcome remains the same - the replacement unit standard carries the same id and a new version number

C

Major changes that necessitate the registration of a replacement unit standard with a new id

D

Unit standard will expire and not be replaced

 

Subfield          Tourism

Domain          Visitor Services

id

Title

Level

Credit

Review category

8635

 

20675

Demonstrate knowledge of the concepts of supply and demand in tourism marketing and growth

Demonstrate knowledge of tourism destination marketing

5

 

 

8

 

6

C

8637

Analyse tourism consumer behaviour and tourism demand

6

5

6

B

13172

Research the requirements for establishing and operating a small tourism business

5

12

20

B

13173

Analyse tourism systems and structures

5

3

B

13174

 

20488

Develop a plan to manage the potential impact of an issue facing the New Zealand tourism industry

Analyse the current state of, and possible impacts on the future of the New Zealand tourism industry

6

 

5

12

 

6

C

 

 

13176

 

13177

 

20487

Develop a customer service induction policy for staff training for a tourism enterprise.

Develop a customer service strategy for a tourism enterprise

Analyse customer service and develop customer service strategies for a tourism enterprise

5

 

6

 

6

6

 

6

 

8

C

 

C

 

 

20486

Analyse the social, cultural, environmental, and community contexts of tourism enterprises

5

10

New

18229

Demonstrate knowledge of legislation relating to the tourism and travel industry

4

8

D

20489

 

Describe the legal responsibilities of employees in the tourism and travel industry

3

4

 

New

 

20490

Outline and apply contract legislation relating to the tourism and travel industry

4

6

New