FIELD                        SERVICE SECTOR

 

Review of Hospitality Operations unit standards

 

Subfield

Domain

Id

Hospitality

Hospitality Operations

18172-18179

 

The Hospitality Standards Institute has completed the review of the unit standards listed above that were registered in March 2001.

 

Date new versions published                        April 2005

 

New comments by date                        April 2009

 

Expiry date of new versions of the unit standards                        December 2010

 

Summary of review and consultation process

 

These unit standards were reviewed to take into account significant changes to legislation and the operating environment introduced in the Gambling Act 2003.

 

Stakeholders included the Department of Internal Affairs, the Ministry of Health, training providers, industry organisations, and specialist agencies involved with problem gambling.

 

An initial workshop reviewed the existing units and a second examined the need for new unit standards.  This was followed by paper based and telephone conference feedback sessions.

 

The review incorporated changes in procedures, terminology, and regulations resulting from the new legislation.  Changes in current industry practise, such as the move from 'smart cards' to 'master-system cards' were also adopted.

 

The requirement in the new legislation for host responsibility training in 'harm minimisation' of 'problem gambling' identified a need for two new unit standards.

 

Main changes resulting from the review

 

·               Two unit standards have increases in credit.

·               Four unit standards have decreases in credit.

·               Three unit standards have decreases in level.

·               Recommended unit standards have been added to the entry criteria of unit standard 18175.

·               Changes have been made to the special notes on all unit standards, including definitions, and relevant legislation and/or regulatory requirements.

·               Titles of all reviewed unit standards have changed to reflect skills covered and the Class 4 gambling environment.

·               Performance criteria in some unit standards have changed to reflect current practice in the hospitality industry.

·               Changes have been made to range statements reducing them, or clarifying requirements.

·               Two new unit standards have been developed and are listed in the table at the end of this report.

 

Impact on existing qualifications

 

Qualifications that contain the reviewed standards or classifications are tabled below.

 

Affected

The qualification lists a reviewed classification (domain or subfield) in an elective set

The qualification lists a standard that has changes to level or credits

The qualification lists a C or D category standard

Not materially affected

The qualification lists a standard that has a new title

The qualification lists a standard that has a new classification

 

The following Hospitality Standards Institute qualifications are affected by the outcome of this review and will be reviewed in 2005.

 

Qualification title

Classification or standard in the qualification

National Certificate in Hospitality (Advanced Food and Beverage Service) (Level 4) with strands in Food Service, Beverage Service, Wine Service, Gaming, Guéridon and Silver Service, and Function Supervision [Ref: 0915]

18172-18174, 18176-18179

 

Summary of main changes to standards' Ids, classification, titles, levels, and credits

 

The following summary shows the changes made to the standards as a result of the review.  All changes are in bold.

 

Key to review category

 

A

Dates changed, but no other changes are made - the replacement standard carries the same Id and a new version number

B

Changes made, but the overall outcome remains the same - the replacement standard carries the same Id and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new Id

D

Standard will expire and not be replaced

 

Subfield                        Hospitality

Domain                        Hospitality Operations

Id

Title

Level

Credit

Review category

18172

Maintain and care for gaming machine hardware and gaming machine environment

Maintain gaming machine hardware and security in a Class 4 gambling environment

3

6

 

4

B

18173

Control money and handle cash in a gaming machine environment

Control money and handle cash in a Class 4 gambling environment

3

4

B

18174

Demonstrate knowledge of and produce a Weekly Gaming Machine Profit Return

Produce Weekly and Summary Reports, and process banking in a Class 4 gambling environment

4

 

2

4

 

3

B

18175

Demonstrate knowledge of and produce Monthly Machine Analysis for gaming machines

Produce a Monthly Machine Analysis for gaming machinesin a Class 4 gambling environment

4

6

8

B

18176

Provide gaming machine information to customers

Provide gaming machine information to customers in a Class 4 gambling environment

3

2

3

2

 

B

18177

Deal with customer disputes in gaming machine areas

Deal with customer disputes in gaming machine areas of a Class 4 gambling environment

4

3

B

18178

Demonstrate knowledge of legislation, licence conditions, and taxation related to gaming machines

Describe legislation, licence conditions, and taxation related to a Class 4 gambling environment

4

2

 

 

8

B

18179

Demonstrate knowledge of and supervise jackpot systems for gaming machines

Supervise jackpot systems for gaming machines in a Class 4 Gambling environment

4

 

3

4

 

3

B

21499

Demonstrate knowledge of problem gambling in a Class 4 gambling environment

3

4

New

21500

Implement harm minimisation policies in a Class 4 gambling environment

4

8

New