FIELD                 SERVICE SECTOR

 

Revision of Hospitality Operations unit standard 14462

 

Subfield	Domain	Id
Hospitality	Hospitality Operations	14462

 

The Hospitality Standards Institute has revised the unit standard listed above, which was registered in March 1998.

 

The review of this unit standard is planned to take place during 2008.

 

Date new version published                                                        July 2005

 

Comments by date                                                                         December 2008

                                                                                                             (unchanged)

 

Expiry date of new version of the unit standard                    December 2009

                                                                                                             (unchanged)

 

Reason for the revision

 

On 8 March 2004 an advisory group meeting was held to develop new unit standards in customer service for the hospitality industry.  As part of this process, existing unit standard 14462 was revised to determine its fitness for purpose.  This resulted in changes being made to the unit standard to bring it into line with the intent of the two new unit standards that were developed.

 

Main changes resulting from the revision

 

The main changes resulting from the revision included

·        change in title

·        additional special notes

·        reworded element and performance criteria in element 1

·        reworded element 2

 

Impact on existing provider accreditations

 

None.

 

Impact on existing qualifications

 

Qualifications that contain the revised standard are tabled below.

 

Affected	The qualification lists a revised classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits
Not materially affected	The qualification lists a standard that has a new title The qualification lists a standard that has a new classification

 

The following Hospitality Standards Institute qualifications are not materially affected by the changes and will be revised in September 2005.

 

Qualification title	Standard in the qualification
National Certificate in Hospitality (Accommodation Services) (Level 2) with an optional strand in Motel Housekeeping [Ref: 0551]	14462
National Certificate in Hospitality (Advanced Food and Beverage Service) (Level 4) with strands in Food Service, Beverage Service, Wine Service, Gaming, Gueridon and Silver Service, and Function Supervision [Ref: 0915]	14462
National Certificate in Hospitality (Basic Cookery) (Level 3) [Ref: 0553]	14462
National Certificate in Hospitality (Food and Beverage Service) (Level 2) with strands in Counter Food Service, Takeaway Food Service, Table Food Service, Buffet Food Service, and Beverage Service [Ref: 0555]	14462
National Certificate in Hospitality (Food and Beverage Service) (Level 3) with strands in Food Service, Barista Service, Beverage Service, Beer Service, Wine Service, and Operations [Ref: 0556]	14462
National Certificate in Hospitality (Front Office) (Level 3) [Ref: 0557]	14462
National Certificate in Hospitality (Guest Services) (Level 2) [Ref: 0558]	14462
National Certificate in Hospitality (Introductory Cookery) (Level 2) [Ref: 0552]	14462
National Certificate in Hospitality (Kitchen Assistant) (Level 2) [Ref: 0559]
National Certificate in Hospitality (Operations Supervision) (Level 4)[Ref: 0882]	11462
National Certificate in Hospitality (Professional Cookery) (Level 4) with strands in Pasta and Rice, Pâtisserie, Larder, and Fish and Shellfish [Ref: 0554]	14462
National Diploma in Hospitality Management [Ref: 0769]	14462

 

The following qualifications are also not materially affected by the changes.  They will be updated when they are next reviewed.

 

Qualification title	Standard in the qualification	SSB Name
National Certificate in Snowsport (Level 2) (Food and Beverage Hospitality) [Ref: 0849]	14462	Sport, Fitness and Recreation Industry Training Organisation

 

Summary of main changes to standards’ classification, titles, levels, and credits

 

The following table shows the changes made to the standards.  All changes are in bold.

 

Subfield          Hospitality

Domain          Hospitality Operations

Id	Title	Level	Credit
14462	Prepare for and provide customer care in the hospitality industry Maintain personal presentation and greet customers in the hospitality industry	2	2