FIELD SERVICE SECTOR
Review of Distribution, Service Sector Skills, and Retail, Distribution, and Salesunit standards
|
Subfield |
Domain |
Id |
|
Distribution |
Visual Merchandising |
420 |
|
Service Sector Skills |
Sales Promotion |
63, 65-68 |
|
Selling Skills |
58, 11819, 11820, 11821 | |
|
Service Sector Skills |
410, 412 | |
|
Retail, Distribution, and Sales |
Distribution |
415, 11982 |
|
Retail and Distribution Core Skills |
408, 11968, 11974, 11999, 19583 | |
|
Retail and Distribution Management |
11969 | |
|
Retail Produce |
15954 | |
|
Sales |
379 | |
|
Sales Transactions |
11817, 11948, 12008 | |
|
Stock Control |
19172, 19173 |
The Retail ITO has completed the review of the unit standards listed above that were registered in June 1991, October 1996, March 1999, July 2003, November 2004.
Date new versions published November 2006
Planned review date December 2010
Summary of review and consultation process
Many of the reviewed unit standards were old and a number had issues identified in the moderation process, including outdated legislation. The Retail ITO carried out the initial review internally. The unit standards were then submitted to regional industry advisory groups, specialists, and SSBs with qualifications affected by this review. After input and feedback the unit standards were finalised by the Retail ITO.
Main changes resulting from the review
· The reviewed Distribution and Service Sector Skills unit standards have been moved into the Retail, Distribution, and Sales subfield and into relevant domains.
· The titles of some unit standards have been simplified or clarified.
· Legislation relating to each unit standard has been checked and updated.
· Definitions have been clarified and brought into line with other reviewed Retail ITO unit standards.
· Terminology within each unit standard has been brought into line with other reviewed Retail ITO unit standards.
· Unit standards have been checked for clarity of wording, completeness of coverage, compliance with safety standards and current best practice. This has resulted in rewording, reordering, clarification of sufficiency requirements, rationalisation of elements, new performance criteria and extension of ranges to ensure the unit standards are applicable in a wider range of situations.
· Unit standards 65 and 66 have been designated expiring because their outcomes are covered in unit standard 67.
· Unit standard 11819 is designated expiring because its outcomes are covered in unit standard 379.
· Unit standard 11820 is designated expiring because its outcomes are covered in unit standard 61.
· Unit standard 408 is designated expiring because its outcomes are covered in unit standard 11969.
· The credits for unit standards 410 and 412 have been increased to reflect changes in requirements.
· The credits for unit standard 15954 have been reduced to reflect reduced sufficiency requirements.
· Unit standard 19173 has been designated expiring and a new unit standard has been developed that covers application in a wider range of situations.
Unit standards categorised as category D expire at the end of December 2008.
Impact on existing provider accreditations
|
Current Accreditation for |
Accreditation extended to | ||||
|
Nature of accreditation |
Classification |
Level |
Nature of accreditation |
Classification or Id |
Level |
|
Subfield |
Distribution |
Any |
Subfield |
Retail, Distribution, and Sales |
Same |
|
Service Sector Skills |
Any |
Subfield |
Retail, Distribution, and Sales |
Same | |
|
Domain |
Visual Merchandising |
Any |
Domain |
Merchandising and Marketing |
Same |
|
Domain |
Sales Promotion |
Any |
Domain |
Merchandising and Marketing |
Same |
|
Retail and Distribution Management |
Same | ||||
|
Domain |
Selling Skills |
Any |
|
Sales Transactions |
Same |
|
Domain |
Service Sector Skills |
Any |
Domain |
Retail and Distribution Management |
Same |
|
Sales Transactions |
Same | ||||
|
Domain |
Sales |
3 |
Standard |
379 |
3 |
Impact on Accreditation and Moderation Action Plan (AMAP)
AMAP 0225 has been updated to reflect the changes made to the standards.
All registered unit standards covered by AMAP 0034 have now been transferred to AMAP 0225, and AMAP 0034 has been designated as expiring.
Impact on existing qualifications
Qualifications that contain the reviewed standards or classifications are tabled at the end of this report. See Appendix - Impact on Qualifications.
Summary of main changes to standards' Ids, classification, titles, levels, and credits
The following summary shows the changes made to the standards as a result of the review. All changes are in bold.
Key to review category |
| |
A |
Dates changed, but no other changes are made - the new version of the standard carries the same Id and a new version number | |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same Id and a new version number | |
|
C |
Major changes that necessitate the registration of a replacement standard with a new Id | |
|
D |
Standard will expire and not be replaced | |
Subfield Distribution
Domain Visual Merchandising
Subfield Retail, Distribution, and Sales
Domain Merchandising and Marketing
|
Id |
Title |
Level |
Credit |
Review Category |
|
420 |
3 |
3 |
B |
Subfield Service Sector Skills
Domain Sales Promotion
|
Id |
Title |
Level |
Credit |
Review Category |
|
65 |
Produce a promotion plan for a given product and/or service |
4 |
4 |
D |
|
66 |
Produce a final draft for a sales promotion leaflet and/or brochure in a given situation |
3 |
4 |
D |
Subfield Service Sector Skills
Domain Sales Promotion
Subfield Retail, Distribution, and Sales
Domain Merchandising and Marketing
|
Id |
Title |
Level |
Credit |
Review Category |
|
63 |
Promote goods and services on the telephone Promote goods and/or services over the telephone |
3 |
3 |
B |
|
67 |
Produce and distribute a sales promotion leaflet and/or brochure Produce and distribute promotional materials in a retail or distribution environment |
4 |
4 |
B |
Subfield Retail, Distribution, and Sales
Domain Retail and Distribution Management
|
Id |
Title |
Level |
Credit |
Review Category |
|
68 |
Produce a public relations plan Produce and implement a public relations plan |
4 |
4 |
B |
Domain Selling Skills
|
Id |
Title |
Level |
Credit |
Review Category |
|
11819 |
Assist customers to buy goods and services by in-coming and out-going telephone call |
3 |
4 |
D |
|
11820 |
Prepare to make an off-site sales call |
4 |
3 |
D |
Domain Selling Skills
Subfield Retail, Distribution, and Sales
Domain Sales Transactions
|
Id |
Title |
Level |
Credit |
Review Category |
|
58 |
1 |
2 |
B | |
|
11821 |
Negotiate and agree sales and service contracts for service sector operations Negotiate and implement sales contracts |
5 |
4 |
B |
Domain Service Sector Skills
Subfield Retail, Distribution, and Sales
Domain Retail and Distribution Management
|
Id |
Title |
Level |
Credit |
Review Category |
|
410 |
Develop a plan for the location and layout of a store or business Develop a plan for the layout of a store or department in a retail or distribution environment |
4 |
3
4 |
B |
Domain Service Sector Skills
Subfield Retail, Distribution, and Sales
Domain Sales Transactions
|
Id |
Title |
Level |
Credit |
Review Category |
|
412 |
Operate as a company representative and/or consultant Operate as an organisational representative and/or consultant |
3 |
3
6 |
B |
Subfield Retail, Distribution, and Sales
Domain Distribution
|
Id |
Title |
Level |
Credit |
Review Category |
|
415 |
3 |
8 |
B | |
|
11982 |
Pick and assemble goods using a computerised inventory management system |
2 |
2 |
B |
Domain Retail and Distribution Core Skills
|
Id |
Title |
Level |
Credit |
Review Category |
|
408 |
Interpret legislation for a retail or distribution environment |
4 |
4 |
D |
|
11968 |
Maintain and integrate knowledge of legislation applicable to sale of goods and services |
2 |
4 |
B |
|
11974 |
Participate in a team in a retail or distribution environment |
2 |
4 |
B |
|
11999 |
Demonstrate product knowledge in a specified area in a retail or distribution environment |
4 |
4 |
B |
|
19583 |
Demonstrate knowledge of products in a retail or distribution environment |
2 |
4 |
B |
Domain Retail and Distribution Management
|
Id |
Title |
Level |
Credit |
Review Category |
|
11969 |
4 |
4 |
B |
Domain Retail Produce
|
Id |
Title |
Level |
Credit |
Review Category |
|
15954 |
2 |
8
6 |
B |
Domain Sales
Domain Sales Transactions
|
Id |
Title |
Level |
Credit |
Review Category |
|
379 |
Sell goods and/or services on an in- coming telephone call Sell goods and/or services over the telephone |
3 |
3 |
B |
Domain Sales Transactions
|
Id |
Title |
Level |
Credit |
Review Category |
|
11817 |
Serve customers face to face in a wide range of contexts |
3 |
4 |
B |
|
11948 |
Receive returned goods in a retail or distribution environment |
2 |
3 |
B |
|
12008 |
Sell goods and/or services in a retail or distribution environment |
2 |
6 |
B |
Domain Stock Control
|
Id |
Title |
Level |
Credit |
Review Category |
|
19172 |
Move goods using a manual pallet jack Move goods using a pallet jack |
1 |
1 |
B |
|
19173 |
Operate a pallet hoist |
2 |
3 |
D |
|
23544 |
Move goods using mechanical equipment in a retail or distribution environment |
2 |
3 |
New |
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
|
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following Retail ITO qualifications are affected by the outcome of this review and will be updated when they are next reviewed.
|
Qualification title |
Classification or standard in the qualification |
|
National Certificate in Retail (Level 3) with optional strands in with optional strands in Bicycle Sales and Servicing, Visual Merchandising, Delicatessen, and Produce [Ref: 0994] |
Distribution, Sales Promotion, Selling Skills, 63, 65, 66, 379, 420, 15954 |
|
National Certificate in Retail (Level 4) [Ref: 0995] |
408 |
|
National Certificate in Distribution (Level 2) [Ref: 0990] |
19172, 19173 |
|
National Certificate in Distribution (Level 4) [Ref: 09920] |
408 |
The following qualifications are also affected by the outcome of this review. The standard setting bodies (SSBs) have been advised that they require revision.
|
Qualification title |
Classification or standard in the qualification |
SSB Name | ||
|
|
National Certificate in Rural Servicing (Level 3) [Ref: 1254] |
379 |
Agriculture Industry Training Organisation |
|
|
|
National Certificate in Laundry (Washroom Procedures) [Ref: 0580] |
Service Sector Skills |
Apparel and Textile Industry Training Organisation |
|
|
|
National Certificate in Drycleaning (Garment Finishing) [Ref: 0576] |
Service Sector Skills |
| |
|
|
National Certificate in Drycleaning (Production Assistant) [Ref: 0578] |
Service Sector Skills, 58 |
| |
|
|
National Certificate in Drycleaning (Processing and Stain Removal) [Ref: 0577] |
Service Sector Skills |
| |
|
|
National Certificate in Laundry (Finishing and Packing) [Ref: 0579] |
Service Sector Skills |
| |
|
|
National Certificate in Tourism (Guiding) with strands in Excursion Guiding, and Attraction Guiding [Ref: 0901] |
Service Sector Skills |
Aviation, Tourism and Travel Training Organisation |
|
|
|
National Certificate in Tourism and Travel (Introductory Skills) (Level 2) [Ref: 0875] |
Service Sector Skills |
| |
|
|
National Certificate in Tourism and Travel (Core Skills) (Level 3) [Ref: 0876] |
Service Sector Skills, Sales Promotion, Selling Skills |
| |
|
|
National Certificate in Travel (Level 4) [Ref: 0113] |
Sales Promotion, Selling Skills |
| |
|
|
National Diploma in Tourism Conventions and Incentives with strands in Conference Organisation, Convention Bureaux, Incentives, and Venue Sales and Operations [Ref: 0724] |
Selling Skills |
| |
|
|
National Certificate in Marine Sales and Services (Marine Retailing) (Level 2) |
58 |
Boating Industry Training Organisation |
|
|
|
National Certificate in Marine Sales and Services (Marine Retail) (Level 4) [Ref: 0549] |
65, 67, 68, 410 |
| |
|
|
National Certificate in Maritime (Commercial In-shore Passenger Vessel Hospitality Crew Member) [Ref: 0524] |
Service Sector Skills, 58 |
Competenz |
|
|
|
National Certificate in Manufacturing and Mechanical Engineering (Level 2) [Ref: 0127] |
Service Sector Skills |
| |
|
|
National Certificate in Manufacturing and Mechanical Engineering (Level 3) [Ref: 0128] |
Service Sector Skills |
| |
|
|
National Certificate in Manufacturing and Mechanical Engineering (Level 4) [Ref: 0750] |
Service Sector Skills |
| |
|
|
National Certificate in Food Production - Baking (Level 2) [Ref: 0588] |
Selling Skills |
| |
|
|
National Certificate in Food Production - Baking (Level 3) [Ref: 0589] |
Selling Skills |
| |
|
|
National Certificate in Food Production - Baking (Craft Baking) (Level 4) [Ref: 0590] |
Selling Skills |
| |
|
|
National Certificate in Food Production - Baking (Plant Baking) (Level 4) [Ref: 0591] |
Selling Skills |
| |
|
|
National Certificate in Fire Detection and Alarm Systems (Testing) (Level 3) [Ref: 0862] |
58 |
| |
|
|
National Certificate in Hand Operated Fire Fighting Equipment (Level 3) [Ref: 0568] |
58 |
| |
|
|
National Certificate in Fixed Fire Protection Systems (Level 4) [Ref: 0570] |
58 |
| |
|
|
National Certificate in Fixed Fire Protection Systems (Level 3) with strands in Installation, and Testing [Ref: 0863] |
58 |
| |
|
|
National Certificate in Fire Protection Systems Technology (Inspection and Testing) (Level 4) [Ref: 0864] |
58 |
| |
|
|
National Certificate in Fire Detection and Alarm Systems (Level 4) [Ref: 0569] |
58 |
| |
|
|
National Certificate in Contact Centre Operations (Level 3) [Ref: 0643] |
379, 11819 |
ElectroTechnology Industry Training Organisation |
|
|
|
National Certificate in Solid Wood Processing (Level 3) [Ref: 0808] |
Selling Skills |
Forest Industries Training and Education Council (FITEC) |
|
|
|
National Certificate in Wood Product Manufacturing (Level 3) [Ref: 0815] |
Selling Skills |
| |
|
|
National Certificate in Saw Doctoring (Saw and Tool Maintenance) (Level 3) [Ref: 0810] |
Selling Skills |
| |
|
|
National Certificate in Wood Product Manufacturing (Level 4) [Ref: 0816] |
Selling Skills |
| |
|
|
National Certificate in Horticulture (Plant and Garden Supply Retailing) (Level 4) [Ref: 0085] |
Distribution, Service Sector Skills, 58 |
New Zealand Horticulture Industry Training Organisation |
|
|
|
National Certificate in Sports Turf (Introduction to Turf Care) (Level 3) [Ref: 0700] |
Service Sector Skills |
New Zealand Sports Turf Industry Training Organisation |
|
|
|
National Certificate in Sports Turf Management (Level 4) [Ref: 0203] |
Service Sector Skills |
| |
|
|
National Certificate in Motor Industry (Automotive Servicing) [Ref: 0138] |
58 |
NZ Motor Industry Training Organisation |
|
|
|
National Certificate in Sailmaking [Ref: 0374] |
58 |
| |
|
|
National Certificate in Motor Industry (Automotive Machining) [Ref: 0371] |
58 |
| |
|
|
National Certificate in Motor Industry (Motorcycle Engineering) [Ref: 0015] |
58 |
| |
|
|
National Certificate in Motor Industry (Brake Service Engineering) [Ref: 0096] |
58, 379 |
| |
|
|
National Certificate in Motor Industry (Diesel Fuel Injection Engineering) [Ref: 0139] |
58, 379 |
| |
|
|
National Certificate in Motor Industry (Automotive Service Reception) [Ref: 0676] |
379 |
| |
|
|
National Certificate in Motor Industry (Automotive Technical Supervision) [Ref: 0677] |
379 |
| |
|
|
National Certificate in Motor Industry (Automotive Parts and Accessories Merchandising) [Ref: 0099] |
58, 379 |
| |
|
|
National Certificate in Motor Industry (Automotive Air Conditioning) [Ref: 0002] |
58, 379 |
| |
|
|
National Certificate in Motor Industry (Vehicle Sales) [Ref: 0025] |
379 |
| |
|
|
National Certificate in Motor Industry (Outdoor Power Equipment Servicing) [Ref: 0697] |
58, 379 |
| |
|
|
National Certificate in Motor Industry (Trailer Boat Systems Engineering) (Level 3) [Ref: 0698] |
58, 379 |
| |
|
|
National Certificate in Motor Industry (Service Station Sales) [Ref: 0026] |
408, 379 |
| |
|
|
National Certificate in Dairy Manufacturing (Sales and Service) (Level 3) [Ref: 0748] |
379 |
New Zealand Industry Training Organisation |
|
|
|
National Certificate in Tourism Maori (Level 3) [Ref: 1076] |
Service Sector Skills |
NZQA Māori Qualifications Services |
|
|
|
National Diploma in Business Administration (Level 5) [Ref: 0370] |
Service Sector Skills |
NZQA National Qualifications Services |
|
|
|
National Certificate in Materials Processing (Level 1) with strands in General, Plastics Injection Moulding, Plastics Extrusion, Plastics Blow Moulding, Plastics Thermoforming, Plastics Blown Film Extrusion, Plastics Film Conversion, Plastics Injection Stretch-Blow Moulding, Plastics Rotational Moulding, Plastics Film Slitting, Expanded Polystyrene Moulding, Glass Containers, and Paint Manufacturing [Ref: 1072] |
Service Sector Skills |
Plastics and Materials Processing Industry Training Organisation Incorporated |
|
|
|
National Certificate in Materials Processing (Level 2) with strands in General, Plastics Injection Moulding, Plastics Extrusion, Plastics Blow Moulding, Plastics Pressure Thermoforming, Plastics Vacuum Thermoforming, Plastics Blown Film Extrusion, Plastic [Ref: 1073] |
Service Sector Skills |
| |
|
|
National Certificate in Conservation (Ranger) [Ref: 0797] |
Selling Skills |
Public Sector Training Organisation |
|
|
|
National Certificate in Public Sector Services (Field/Community Advisors) [Ref: 1106] |
65 |
| |
|
|
National Certificate in Real Estate with strands in Business Sales, Commercial/Industrial Sales, Residential Sales, Rural Sales, Commercial/Industrial Property Management, and Residential Property Management [Ref:0101] |
67 |
REINZ Industry Training Organisation |
|