FIELD SERVICE SECTOR
Review of Hospitality unit standards
This review report was first published in November 2009 and then republished in February 2010 following a request to correct errors in the Impact on existing provider accreditations table. Organisations were then granted the correct extensions of accreditation.
|
Subfield |
Domain |
Id |
|
Hospitality |
Accommodation Services |
14453-14461, 21207, 21208, 22336, 22337 |
|
Guest Services |
14402-14409, 14411-14414, 14416-14417, 20665, 22338, 22339 | |
|
|
Hospitality Operations |
14467 |
The Hospitality Standards Institute has completed the review of the unit standards listed above.
Date new version of report published January 2010
Date new versions published November 2009
Planned review date December 2014
Summary of review and consultation process
In June 2009, the Accommodation and Guest Services Advisory Group met to review unit standards in the Accommodation Services and Guest Services domains. This group included representatives from the accommodation and guest services sectors. Reports from the moderation process had found that the levels of the unit standards did not match the skills and responsibilities that the unit standards describe and also that the credit values of the unit standards were unrealistic. As a result of these meetings, two unit standards were considered to be no longer fit for purpose and three new unit standards were developed. Amendments were made to the unit standards and the updated versions were then endorsed by the advisory group in July 2009.
Main changes resulting from the review
· Two unit standards were designated as expiring and will not be replaced.
· Three new unit standards were developed.
· Unit standards 26022 and 26023 replaced unit standard 14460.
· Changes were made to titles, levels, and credits to reflect current practice and terminology.
Amendments have been made to special notes, elements, performance criteria, and range statements for clarification and to reflect current practice and terminology.
Unit standards categorised as category C or D expire at the end of December 2011.
Impact on existing provider accreditations
(New extensions added in February 2010
appear in bold; unnecessary extensions included in the original report appear in
strikethrough)
|
Current Accreditation for |
Accreditation extended to | ||||
|
Nature of accreditation |
Classification |
Level |
Nature of accreditation |
Classification |
Level |
|
Subfield |
Hospitality |
3 |
Standards |
14413, 14417 |
4 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Domain |
Hospitality Operations |
3 |
Standard |
14467 |
2 |
Impact on existing qualifications
Qualifications that contain the reviewed standards or classifications are tabled below.
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
|
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
In the following table qualifications that contain unit standards in both categories are identified in the Affected table, with the items that generated the Affected status in bold.
The following Hospitality Standards Institute qualifications are affected by the outcome of this review and will be reviewed in 2010.
|
Qualification title |
Standards in the qualification |
|
National Certificate in Hospitality (Accommodation Services) (Level 2) with an optional strand in Motel Housekeeping [Ref: 0551] |
14453, 14454, 14456, 14457, 14458, 14459, 14460, 14461 |
|
National Certificate in Hospitality (Front Office) (Level 3) with an optional strand in Hotel Systems [Ref: 0557] |
14411, 14412, 14413, 14414, 14467 |
|
National Certificate in Hospitality (Porter Services) (Level 2) [Ref: 0558] |
14404, 14406, 14407, 14467, 20665 |
|
National Certificate in Hospitality (Operations Supervision) (Level 4) with strands in Food and Beverage Service; Gaming; Accommodation and Front Office [Ref: 0882] |
14411, 14413, 14414, 14417, 14453, 14459, 14467, 22336, 22338 |
|
National Certificate in Hospitality (Small Business Management) (Level 4) [Ref: 1145] |
14411, 14412, 14467 |
|
National Certificate in Hospitality (Hotel Reservations) (Level 4) [Ref: 1273] |
14411, 14412, 14413, 14414, 14417, 14467, 22339 |
Review Categories and changes to classification, title, level, and credits
All changes are in bold.
|
Key to review category |
| |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same Id and a new version number | |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same Id and a new version number | |
|
C |
Major changes that necessitate the registration of a replacement standard with a new Id | |
|
D |
Standard will expire and not be replaced | |
Subfield Hospitality
Domain Accommodation Services
|
Id |
Title |
Level |
Credit |
Review Category |
|
14453 |
Demonstrate knowledge of housekeeping services in a commercial hospitality establishment |
3 |
3 |
D |
|
14454 |
Service guest rooms in a commercial hospitality establishment |
2 |
2 3 |
B |
|
14455 |
Service guest room toilet and bathroom areas in a commercial hospitality establishment |
2 |
3 |
B |
|
14456 |
Service customer kitchen areas in a commercial hospitality establishment Service guest kitchen areas in a commercial hospitality establishment |
2 |
3 |
B |
|
14457 |
Service guest rooms in a commercial hospitality establishment |
2 |
2 3 |
B |
|
14458 |
Sort, launder, and finish laundry in a commercial hospitality establishment Sort, launder, and finish laundry items in a commercial hospitality establishment |
3 |
8 |
B |
|
14459 |
Maintain service supplies in a commercial hospitality establishment |
3 |
2 4 |
B |
|
14460
26022
26023 |
Maintain an off-premises service for laundry in a commercial hospitality establishment Provide a guest off-site laundry service in a commercial hospitality establishment Provide an establishment off-site laundry service in a commercial hospitality establishment |
3
2
3 |
2
2
3 |
C |
|
14461 |
Service customer laundry areas in a commercial hospitality establishment Service guest laundry areas in a commercial hospitality establishment |
2 |
2
3 |
B |
|
21207 |
Clean motel exteriors |
2 |
3 |
B |
|
21208 |
Clean motel exterior windows |
2 |
2 |
B |
|
22336 |
Plan and supervise daily housekeeping operations in a commercial hospitality environment |
4 |
5 10 |
B |
|
22337 |
Service public areas in a commercial hospitality environment |
2 |
4 |
B |
|
26024 |
Maintain room servicing supplies in a commercial hospitality establishment |
2 |
2 |
New |
Domain Guest Services
|
Id |
Title |
Level |
Credit |
Review Category |
|
14402 |
Provide a porter service in a commercial hospitality environment |
2 |
4 |
B |
|
14403 |
Manage a concierge service in a commercial hospitality environment |
4 |
6 8 |
B |
|
14404 |
Handle and store customer and establishment property in a commercial hospitality environment Handle, store, and provide guest and establishment property in a commercial hospitality environment |
2 |
2 4 |
B |
|
14405 |
Provide an information and booking service for customers in a commercial hospitality environment Provide an information and booking service for guests in a commercial hospitality environment |
3 |
4 |
B |
|
14406 |
Provide a commissionaire service in a commercial hospitality environment |
2 3 |
2 |
B |
|
14407 |
Provide a property collection and delivery service in a commercial hospitality environment |
2 |
2 |
D |
|
14408 |
Provide a vehicle valet parking service in a commercial hospitality environment |
2 |
3 |
B |
|
14409 |
Provide courtesy transport for customers in a commercial hospitality environment Provide courtesy transport for guests in a commercial hospitality environment |
2 |
2 |
B |
|
14411 |
Provide reception services in a commercial hospitality environment Provide arrival and departure services at reception in a commercial hospitality environment |
3 |
4 8 |
B |
|
14412 |
Book accommodation for customers in a commercial hospitality environment Book accommodation for guests in a commercial hospitality environment |
2 3 |
3 4 |
B |
|
14413 |
Provide a reservation service using an electronic system in a commercial hospitality environment Provide a reservation service using a property management system in a commercial hospitality environment |
3 4 |
10 |
B |
|
14414 |
Exchange foreign cash and travellers cheques for customers in a commercial hospitality environment Exchange foreign cash and travellers cheques for guests in a commercial hospitality environment |
3 |
2 |
B |
|
14416 |
Perform debtor control functions and reconcile balances in a commercial hospitality environment |
3 |
6 |
B |
|
14417 |
Audit customer and commercial establishment records in a commercial accommodation environment Perform the night audit function in a commercial hospitality environment |
3 4 |
5 8 |
B |
|
20665 |
Provide a mail and communications service for customers in a commercial hospitality environment Provide a mail and communications service for guests in a commercial hospitality environment |
2 |
3 |
B |
|
22338 |
Plan and supervise daily front office operations in a commercial hospitality environment |
4 |
8 10 |
B |
|
22339 |
Provide a reservation service in a commercial hospitality environment Manage a reservation service in a commercial hospitality environment |
4
5 |
20 |
B |
|
Id |
Domain |
Title |
Level |
Credit |
Review Category |
|
14467 |
Hospitality Operations Guest Services |
Use telephone systems in the hospitality industry Use telephone systems to provide guest services in a commercial hospitality environment |
3
2 |
2 |
B |