FIELD SERVICE SECTOR
Review of Hospitality unit standards
|
Subfield |
Domain |
Id |
|
Hospitality |
Food and Beverage Service |
4645, 4646, 16705, 17553 |
|
Guest Services |
14410 | |
|
Hospitality Operations |
14433, 14462-14466, 14468, 14469, 18172-18179, 21499, 21500, 21853-21856, 22604, 24517, 24518, 25513, 25514 |
The Hospitality Standards Institute has completed the review of the unit standards listed above.
Date new versions published November 2009
Planned review date December 2014
Summary of review and consultation process
The Hospitality Operations unit standards were reviewed with the stakeholders in July 2009. These included representatives from the hotel, restaurant, cafe, clubs, quick service restaurant and polytechnic sectors who all use these unit standards in their qualifications. Feedback received from the moderation process was considered and the standards looked at for fitness for purpose.
As part of the process the industry reviewed the appropriateness of the Hospitality Operations domain and decided to replace it with three new domains which reflected the particular skill sets. Two of the existing standards, 14468 and 21500, were designated as expiring. Unit standard 14468 was not used and therefore considered no longer fit for purpose. Unit standard 21500 is no longer necessary due to changes in the legislation that covers this area.
In addition, four standards from the Food and Beverage Service domain and one standard from the Guest Services domain have also been moved to the new domains.
Responsibility for the remaining two standards in the Hospitality Operations domain, standards 22605 and 22606, has been changed to the New Zealand Equine Industry Training Organisation, after a request from the TAB, as the industry representatives, to deal with a single industry training organisation. The standards were designated expiring in a separate review.
Changes made to the standards were endorsed by the stakeholders in August 2009.
Main changes resulting from the review
· Registered standards have been classified in the new domains Hospitality - Gambling, Hospitality - Generic, and Hospitality - Specific Skills.
· Standards 14468 and 21500 have been designated as expiring with no replacement.
· Changes have been made to titles, special notes, elements, performance criteria and ranges.
· Credits have been altered to correspond with changes in evidence requirements in standards 14463-14466, 21853, and 21854.
· The level of standard 14433 has been lowered from 3 to 2 and the levels of standards 14463 and 21854 have been raised from 2 to 3 to better reflect the evidence requirements of the standards.
Unit standards categorised as category D expire at the end of December 2012.
Impact on existing provider accreditations
|
Current Accreditation for |
Accreditation extended to | ||||
|
Nature of accreditation |
Classification |
Level |
Nature of accreditation |
Id |
Level |
|
Domain |
Guest Services |
2+ |
Standard |
14410 |
2 |
|
Domain |
Food and Beverage Service |
3+ |
Standard |
4645 |
3 |
|
4+ |
Standard |
16705, 17553, 4646 |
4 | ||
|
Domain |
Hospitality Operations |
2+ |
Standard |
14462, 14466, 14469, 18174, 18176, 22604, 25513 |
2 |
|
Standard |
14463, 21854 |
3 | |||
|
3+ |
Standard |
14433 |
2 | ||
|
Standard |
14464, 14465, 18172, 18173, 18179, 21499, 21853 |
3 | |||
|
4+ |
Standard |
18175, 18177, 18178, 21855, 24517, 24518, 25514 |
4 | ||
|
5+ |
Standard |
21856 |
5 | ||
Impact on Accreditation and Moderation Action Plan (AMAP)
AMAP 0112 has been updated to reflect the changes made to the standards.
Impact on existing qualifications
Qualifications that contain the reviewed standards or classifications are tabled below.
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
|
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following Hospitality Standards Institute qualifications are impacted by the outcome of this review and will be reviewed between 2010 and 2013. The standards that generated the status Affected are listed in bold.
|
Qualification Title and Reference |
Standard in the qualification |
|
National Certificate in Hospitality (Accommodation Services) (Level 2) with an optional strand in Motel Housekeeping [Ref: 0551] |
14462, 14464-14466, 14469 |
|
National Certificate in Hospitality (Food and Beverage Service) (Level 2) with strands in Counter Food Service, Takeaway Food Service, Table Food Service, Buffet Food Service, and Beverage Service [Ref: 0555] |
4645, 14462, 14464-14466, 14469, 21854 |
|
National Certificate in Hospitality (Food and Beverage Service) (Level 3) with strands in Food Service, Barista, Beverage Service, Bar Service, Wine Service, and Functions Service [Ref: 0556] |
4645, 14462, 14464-14466, 14469, 21853, 21854 |
|
National Certificate in Hospitality (Front Office) (Level 3) with an optional strand in Hotel Systems [Ref: 0557] |
14433, 14462, 14464-14466, 14468, 14469, 21853, 21854 |
|
National Certificate in Hospitality (Porter Services) (Level 2) [Ref: 0558] |
14462, 14464-14466, 14468, 14469 |
|
National Diploma in Hospitality (Management) (Level 5) [Ref: 0769] |
4646, 16705 |
|
National Certificate in Hospitality (Operations Supervision) (Level 4) with strands in Food and Beverage Service; Gaming; Accommodation; and Front Office [Ref: 0882] |
4646, 14433, 14462, 14463, 14464, 16705, 17553, 18172-18179, 21499, 21853, 21854 |
|
National Diploma in Hospitality (Business Management) (Level 5) [Ref: 0883] |
17553 |
|
National Certificate in Hospitality (Specialist Food and Beverage Service) (Level 4) with strands in Advanced Food Service, Advanced Beverage Service, Advanced Wine Service, and Guéridon and Silver Service [Ref: 0915] |
4645, 4646, 14433, 16705 |
|
National Certificate in Hospitality (Small Business Management) (Level 4) [Ref: 1145] |
14433, 14464, 14465, 17553 |
|
National Diploma in Hospitality (Operational Management) (Level 5) with strands in Kitchen Management, Food and Beverage Management, Rooms Division Management, and Functions Management [Ref: 1245] |
4646, 16705, 17553, 24517, 24518 |
|
National Certificate in Hospitality (Entry Skills) [Ref: 1257] |
14462, 14469 |
|
National Certificate in Hospitality (Hotel Reservations) (Level 4) [Ref: 1273] |
14433, 14464, 14465, 14468, 14469, 21853, 21854 |
|
National Certificate in Hospitality (Functions Coordination) (Level 4) [Ref: 1339] |
14464, 21853, 21854, 24517, 24518 |
|
National Certificate in Hospitality (Food Services) (Level 3) [Ref: 1423] |
14464 |
|
National Certificate in Hospitality (Quick Service Restaurants) (Level 2) [Ref: 1490] |
14462, 14469 |
The following table identifies qualifications developed by other SSBs that are impacted by the outcome of this review. The SSBs have been advised that the qualifications require revision. The standard that generated the status Affected is in bold.
|
Qualification Title and Reference |
ID |
SSB Name |
|
National Certificate in Aviation (Flight Attendants) [Ref: 1193] |
4646, 16705 |
Aviation, Tourism and Travel Training Organisation |
|
National Certificate in Casino Cashiering (Level 3) [Ref: 0490] |
14462 | |
|
National Certificate in Casino Gaming (Level 3) [Ref: 0376] |
4645 | |
|
National Certificate in Maritime (Commercial Vessel Hospitality Crew Member) (Level 2) [Ref: 0524] |
14464 |
Competenz |
|
National Certificate in Compliance and Regulatory Control (Local Government Enforcement) with an optional strand in Liquor Licensing [Ref: 1246] |
4646 |
Local Government Industry Training Organisation |
All changes are in bold.
|
Key to review category |
| |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same Id and a new version number | |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same Id and a new version number | |
|
C |
Major changes that necessitate the registration of a replacement standard with a new Id | |
|
D |
Standard will expire and not be replaced | |
Subfield Hospitality
|
Id |
Domain |
Title |
Level |
Credit |
Review Category |
|
4645 |
Food and Beverage Service Hospitality - Specific Skills |
Demonstrate knowledge of maintaining a responsible drinking environment as a server in a licensed commercial environment |
3 |
2 |
B |
|
4646 |
Food and Beverage Service Hospitality - Specific Skills |
Demonstrate knowledge of the Sale of Liquor Act 1989 and its implications for licensed premises |
4 |
2 |
B |
|
14410 |
Guest Services Hospitality - Generic |
Provide establishment equipment to customers in a commercial hospitality environment |
2 |
2 |
B |
|
14433 |
Hospitality Operations Hospitality - Generic |
Receive and action payments in the hospitality industry |
3
2 |
2 |
B |
|
14462 |
Hospitality Operations Hospitality - Generic |
Maintain personal presentation and greet customers in the hospitality industry |
2 |
2 |
B |
|
14463 |
Hospitality Operations
Hospitality - Generic |
Check, position, and handle cash floats and transactions in the hospitality industry Prepare for and handle payment transactions in the hospitality industry |
2
3 |
2
4 |
B |
|
14464 |
Hospitality Operations Hospitality - Generic |
Deal with customer complaints in the hospitality industry |
3 |
2 4 |
B |
|
14465 |
Hospitality Operations Hospitality - Generic |
Maintain a safe and secure environment for people in the hospitality industry |
3 |
2 3 |
B |
|
14466 |
Hospitality Operations
Hospitality - Generic |
Demonstrate knowledge of procedures to protect people and property in the hospitality industry Demonstrate knowledge of maintaining a safe and secure environment for people in the hospitality industry |
2 |
3
2 |
B |
|
14469 |
Hospitality Operations Hospitality - Generic |
Provide customers with information about an establishment in the hospitality industry |
2 |
2 |
B |
|
16705 |
Food and Beverage Service Hospitality - Specific Skills |
Demonstrate knowledge of host responsibility requirements as a duty manager of licensed premises |
4 |
3 |
B |
|
17553 |
Food and Beverage Service Hospitality - Generic |
Plan and implement hospitality staff rosters |
4 |
4 |
B |
|
18172 |
Hospitality Operations Hospitality - Gambling |
Maintain gaming machine hardware and security in a Class 4 gambling environment |
3 |
4 |
B |
|
18173 |
Hospitality Operations Hospitality - Gambling |
Control money and handle cash in a Class 4 gambling environment |
3 |
4 |
B |
|
18174 |
Hospitality Operations Hospitality - Gambling |
Produce Weekly and Unpaid Prize Reports, and process banking in a Class 4 gambling environment |
2 |
3 |
B |
|
18175 |
Hospitality Operations Hospitality - Gambling |
Produce a Gaming Machine Analysis for gaming machines in a Class 4 gambling environment |
4 |
8 |
B |
|
18176 |
Hospitality Operations Hospitality - Gambling |
Provide gaming machine information to customers in a Class 4 gambling environment |
2 |
2 |
B |
|
18177 |
Hospitality Operations Hospitality - Gambling |
Deal with customer disputes in gaming machine areas of a Class 4 gambling environment |
4 |
3 |
B |
|
18178 |
Hospitality Operations
Hospitality - Gambling |
Describe legislation, licence conditions, and taxation related to a Class 4 gambling environment Demonstrate knowledge of legislation, licence conditions, and taxation related to a Class 4 gambling environment |
4 |
8 |
B |
|
18179 |
Hospitality Operations Hospitality - Gambling |
Supervise jackpot systems for gaming machines in a Class 4 gambling environment |
3 |
3 |
B |
|
21499 |
Hospitality Operations Hospitality - Gambling |
Demonstrate knowledge of problem gambling in a Class 4 and Racing Act gambling establishment |
3 |
2 |
B |
|
21853 |
Hospitality Operations Hospitality - Generic |
Provide positive hospitality customer experiences Provide hospitality sales and service opportunities to customers |
3 |
8
6 |
B |
|
21854 |
Hospitality Operations
Hospitality - Generic |
Demonstrate knowledge of providing positive hospitality customer experiences Demonstrate knowledge of maximising hospitality sales and service opportunities to customers |
2
3 |
4 |
B |
|
21855 |
Hospitality Operations Hospitality - Specific Skills |
Judge culinary arts and restaurant service competitions |
4 |
8 |
B |
|
21856 |
Hospitality Operations Hospitality - Specific Skills |
Supervise the judging of culinary arts and restaurant service competitions |
5 |
10 |
B |
|
22604 |
Hospitality Operations Hospitality - Specific Skills |
Demonstrate knowledge of the requirements of a doorperson in the hospitality industry |
2 |
3 |
B |
|
24517 |
Hospitality Operations Hospitality - Specific Skills |
Plan a function for a commercial hospitality establishment |
4 |
8 |
B |
|
24518 |
Hospitality Operations Hospitality - Specific Skills |
Generate function sheets for commercial hospitality establishments |
4 |
5 |
B |
|
25513 |
Hospitality Operations Hospitality - Generic |
Participate in environmentally sustainable work in the hospitality industry |
2 |
3 |
B |
|
25514 |
Hospitality Operations Hospitality - Generic |
Implement and monitor environmentally sustainable work practices in the hospitality industry |
4 |
3 |
B |
Subfield Hospitality
Domain Hospitality Operations
|
Id |
Title |
Level |
Credit |
Review Category |
|
14468 |
Demonstrate knowledge of the hospitality industry |
3 |
6 |
D |
|
21500 |
Implement harm minimisation policies in a Class 4 gambling environment |
4 |
8 |
D |