Field Service Sector
Review of Visitor Services unit standards
Subfield |
Domain |
ID |
Tourism |
Visitor Services |
5552-5559, 8636, 8637, 13172, 13173, 13175, 20486-20488, 20675 |
The Aviation, Tourism and Travel Training Organisation have completed the review of the unit standards listed above.
Date new versions published November 2010
Planned review date December 2015
Summary
These standards were reviewed in conjunction with the review of the National Diploma in Tourism (Management) (Level 5) [Ref: 0473]. The Diploma Advisory Group comprised representatives from three major educational providers of the diploma. Consultation was also held with representatives from Tourism Industry Association of New Zealand, the New Zealand Institute of Management and Te Whare Wānanga o Awanuiārangi. The standards were reviewed in conjunction with the diploma as they were due for review and are an integral component of the diploma. The aim of the review was to determine whether existing standards were still fit for purpose and to identify any gaps within them.
Feedback was also invited from all providers and tourism operators through ATTTO communications.
Main changes
· Titles of standards 5553, 5555 and 20675 were changed to better reflect their outcomes.
· Credits for standard 5557 were increased from 4 to 8 to better reflect the time taken for learning and assessment.
· The skills recognised by standard 8636 are no longer required by industry, so the standard was designated expiring and will not be replaced.
· Title of standard 13172 was changed to include travel workplaces and the level was increased from 5 to 6 to better reflect the complexity of skills required.
· Title of standard 13173 was changed to include travel and the credits were increased from 3 to 5 to better reflect the time taken for learning and assessment.
· Standard 26261 replaced standard 20486. Significant changes were made including the provision of manaakitanga and kaitiakitanga concepts into the standard. The legislation requirements were removed from the standard so the credits were reduced from 10 credits to 8 credits.
· Standard 26262 replaced standard 20487. Significant changes were made to remove barriers that providers had experienced in the assessment of this standard. The title was also changed to include travel.
· Standard 20488 was amended to include concepts of travel. Title of the standard was changed, and credits for the standard were increased from 6 to 8, to reflect the addition of the travel component.
Category C and D unit standards will expire at the end of December 2013
Impact on existing accreditations
Current Accreditation for |
Accreditation extended to | ||||
Nature of accreditation |
ID |
Level |
Nature of accreditation |
ID |
Level |
Standard |
20486 |
5 |
Standard |
26261 |
5 |
Standard |
20487 |
6 |
Standard |
26262 |
6 |
Impact on Accreditation and Moderation Action Plan (AMAP)
None.
Impact on registered qualifications
Key to type of impact | |
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following Aviation, Tourism and Travel Training Organisation qualification is impacted by the outcome of this review. This qualification is currently being reviewed. The standards that generated the status Affected are listed in bold.
Qualification Title and Reference |
ID |
National Diploma in Tourism (Management) (Level 5) [Ref: 0473] |
13172, 13173, 20486, 20487, 20488, 20675 |
The reviewed standards do not affect any qualifications developed by other SSBs.
Detailed list of unit standards - classification, title, level, and credits
All changes are in bold.
Key to review category | |
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
D |
Standard will expire and not be replaced |
Service Sector > Tourism > Visitor Services
ID |
Title |
Level |
Credit |
Review Category |
5552 |
Plan and establish a visitor facility |
6 |
20 |
B |
5553 |
Formulate and establish a visitor event Formulate and establish a visitor event or series |
5 |
15 |
B |
5554 |
Arrange and manage a visitor event |
5 |
10 |
B |
5555 |
Arrange and manage a conference for visitors Arrange and manage a visitor conference |
5 |
8 |
B |
5556 |
Plan, develop, and market a visitor destination |
5 |
20 |
B |
5557 |
Market a visitor facility |
5 |
4 8 |
B |
5558 |
Market a conference or visitor event |
5 |
4 |
B |
5559 |
Manage a visitor facility |
6 |
5 |
B |
8636 |
Appraise and modify information technology systems for tourism applications |
6 |
12 |
D |
8637 |
Demonstrate knowledge of the concepts of supply and demand in tourism |
5 |
6 |
B |
13172 |
Research the requirements for establishing and operating a small to medium tourism enterprise Research the requirements for establishing and operating a small to medium size tourism or travel workplace |
5
6 |
20
15 |
B |
13173 |
Analyse tourism systems and structures Analyse tourism and travel systems and structures |
5 |
3 5 |
B |
13175 |
Analyse the relationship between the concepts of recreation, leisure and tourism |
5 |
3 |
B |
20486
26261 |
Analyse the social, cultural, environmental, and community contexts of tourism enterprises Explain and analyse the social, cultural, environmental, and community contexts of a tourism or travel workplace |
5
5 |
10
8 |
C |
20487
26262 |
Analyse customer service and develop customer service strategies for a tourism enterprise Analyse customer service and develop a customer service strategy for a tourism or travel workplace |
6
6 |
8
8 |
C |
20488 |
Analyse the current state of, and factors impacting on the future of, New Zealand tourism Analyse the current state of, and factors impacting on the future of, New Zealand tourism and travel |
5 |
6
8 |
B |
20675 |
Demonstrate knowledge of tourism destination marketing Analyse the process for marketing tourism destinations and its application |
5 |
6 |
B |