Field          Service Sector

 

Review of Visitor Services unit standards

 

Subfield

Domain

ID

Tourism

Visitor Services

5552-5559, 8636, 8637, 13172, 13173, 13175, 20486-20488, 20675

 

The Aviation, Tourism and Travel Training Organisation have completed the review of the unit standards listed above.

 

Date new versions published                                                          November 2010

 

Planned review date                                                                           December 2015

 

Summary

 

These standards were reviewed in conjunction with the review of the National Diploma in Tourism (Management) (Level 5) [Ref: 0473].  The Diploma Advisory Group comprised representatives from three major educational providers of the diploma.  Consultation was also held with representatives from Tourism Industry Association of New Zealand, the New Zealand Institute of Management and Te Whare Wānanga o Awanuiārangi.  The standards were reviewed in conjunction with the diploma as they were due for review and are an integral component of the diploma.  The aim of the review was to determine whether existing standards were still fit for purpose and to identify any gaps within them. 

 

Feedback was also invited from all providers and tourism operators through ATTTO communications.

 

Main changes

 

·      Titles of standards 5553, 5555 and 20675 were changed to better reflect their outcomes.

·      Credits for standard 5557 were increased from 4 to 8 to better reflect the time taken for learning and assessment.

·      The skills recognised by standard 8636 are no longer required by industry, so the standard was designated expiring and will not be replaced.

·      Title of standard 13172 was changed to include travel workplaces and the level was increased from 5 to 6 to better reflect the complexity of skills required.

·      Title of standard 13173 was changed to include travel and the credits were increased from 3 to 5 to better reflect the time taken for learning and assessment.

·      Standard 26261 replaced standard 20486.  Significant changes were made including the provision of manaakitanga and kaitiakitanga concepts into the standard.  The legislation requirements were removed from the standard so the credits were reduced from 10 credits to 8 credits.

·      Standard 26262 replaced standard 20487.  Significant changes were made to remove barriers that providers had experienced in the assessment of this standard.  The title was also changed to include travel.

·      Standard 20488 was amended to include concepts of travel.  Title of the standard was changed, and credits for the standard were increased from 6 to 8, to reflect the addition of the travel component.

 

Category C and D unit standards will expire at the end of December 2013

 

Impact on existing accreditations

 

Current Accreditation for

Accreditation extended to

Nature of accreditation

ID

Level

Nature of accreditation

ID

Level

Standard

20486

5

Standard

26261

5

Standard

20487

6

Standard

26262

6

 

Impact on Accreditation and Moderation Action Plan (AMAP)

 

None.

 

Impact on registered qualifications

 

Key to type of impact

Affected

The qualification lists a reviewed classification (domain or subfield) in an elective set

The qualification lists a standard that has changes to level or credits

The qualification lists a C or D category standard

Not materially affected

The qualification lists a standard that has a new title

The qualification lists a standard that has a new classification

 

The following Aviation, Tourism and Travel Training Organisation qualification is impacted by the outcome of this review.  This qualification is currently being reviewed.  The standards that generated the status Affected are listed in bold.

 

Qualification Title and Reference

ID

National Diploma in Tourism (Management) (Level 5) [Ref: 0473]

13172, 13173, 20486, 20487, 20488, 20675

 

The reviewed standards do not affect any qualifications developed by other SSBs.

 

Detailed list of unit standards - classification, title, level, and credits

 

All changes are in bold.

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Service Sector > Tourism > Visitor Services

ID

Title

Level

Credit

Review Category

5552

Plan and establish a visitor facility

6

20

B

5553

Formulate and establish a visitor event

Formulate and establish a visitor event or series

5

15

B

5554

Arrange and manage a visitor event

5

10

B

5555

Arrange and manage a conference for visitors

Arrange and manage a visitor conference

5

8

B

5556

Plan, develop, and market a visitor destination

5

20

B

5557

Market a visitor facility

5

4

8

B

5558

Market a conference or visitor event

5

4

B

5559

Manage a visitor facility

6

5

B

8636

Appraise and modify information technology systems for tourism applications

6

12

D

8637

Demonstrate knowledge of the concepts of supply and demand in tourism

5

6

B

13172

Research the requirements for establishing and operating a small to medium tourism enterprise

Research the requirements for establishing and operating a small to medium size tourism or travel workplace

5

 

6

20

 

15

B

13173

Analyse tourism systems and structures

Analyse tourism and travel systems and structures

5

3

5

B

13175

Analyse the relationship between the concepts of recreation, leisure and tourism

5

3

B

20486

 

26261

Analyse the social, cultural, environmental, and community contexts of tourism enterprises

Explain and analyse the social, cultural, environmental, and community contexts of a tourism or travel workplace

5

 

5

10

 

8

C

20487

 

26262

Analyse customer service and develop customer service strategies for a tourism enterprise

Analyse customer service and develop a customer service strategy for a tourism or travel workplace

6

 

6

8

 

8

C

20488

Analyse the current state of, and factors impacting on the future of, New Zealand tourism

Analyse the current state of, and factors impacting on the future of, New Zealand tourism and travel

5

6

 

8

B

20675

Demonstrate knowledge of tourism destination marketing

Analyse the process for marketing tourism destinations and its application

5

6

B