Field Service Sector
Review of Retail and Distribution Core Skills unit standards
|
Subfield |
Domain |
ID |
|
Retail, Distribution, and Sales |
Retail and Distribution Core Skills |
402, 405, 407, 11939-11941, 11961, 11964, 11968, 11971, 11974, 11978, 11991, 11999, 12003, 19583 |
The Retail Institute has completed the review of the unit standards listed above.
Date new versions published April 2011
Planned review date December 2016
Summary
In view of their planned review cycle, the standards listed above have been reviewed by the Retail Industry Advisory Group to take account of feedback from industry, providers, other Industry Training Organisations who assess against these standards, Training Advisors, Assessors, Resource Writers and from the moderation of the standards.
The review reaffirmed that most the standards were still assessable, met industry needs and needed only minor changes to clarify the sufficiency of evidence required, clarify the standard required from the outcome and to improve upon the consistent use of terminology and definitions applicable to retail.
Main changes
· The sufficiency of evidence required was made consistent on all standards to state that evidence for two different situations or type was sufficient.
· Standards 11939 and 11940 were merged and replaced by a new standard to avoid duplication of similar outcomes.
· Standard 11941 was expanded to include face to face and telephone interactions and the title was changed.
· Titles of standards 11968 and 12003 were updated to clarify the overall outcome.
· Outcome 3 of 11971 was deleted as trainees had difficulty with evidence collection. Relevant knowledge about occupational overuse syndrome (OOS) was integrated in Outcome 2.
· Level of standard 11971 was increased from 1 to 2 to reflect consistency with other similar standards on the DAS and to reflect the assessment evidence requirements.
· A new Evidence Requirement (1.6) about workplace health and safety was added to standard 11978.
· Range statement in standard 11991 (1.1) was updated.
· The terms ‘specified area' in the outcome statements of standard 11999 was not consistently interpreted and was changed to ‘specified department' with the definition of the term added to the Explanatory Notes.
· Definition of terms was added to standards 405 and 12003.
· Evidence requirements were updated on standard 11583 to clarify the nature of evidence expected.
Category C unit standards will expire at the end of 31 December 2014.
Impact on existing organisations with consent to assess
|
Current consent for |
Consent extended to | ||||
|
Nature of consent |
Classification or ID |
Level |
Nature of consent |
ID |
Level |
|
Domain |
Retail and Distribution Core Skills |
1 |
Standard |
11971, 11991 |
2 |
|
Standard |
11939, 11940 |
3 |
Standard |
27229 |
3 |
Impact on registered qualifications
|
Key to type of impact | |
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
|
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following Retail Institute qualifications are impacted by the outcome of this review and will be updated when they are reviewed in 2011. The classifications and/or standards that generated the status Affected are listed in bold.
|
Ref |
Qualification Title |
Classification or ID |
|
0990 |
National Certificate in Distribution (Level 2) |
11971 |
|
0991 |
National Certificate in Distribution (Level 3) |
11939 |
|
0993 |
National Certificate in Retail (Level 2) |
11941, 11968, 11971 |
|
0994 |
National Certificate in Retail (Level 3) with optional strands in Bicycle Sales and Servicing; Garden Retail; Visual Merchandising; Delicatessen; and Produce |
11968 |
|
1511 |
National Certificate in Retail (Loss Prevention) (Level 2) |
11941 |
The following table identifies qualifications developed by other SSBs that are impacted by the outcome of this review. The SSBs have been advised that the qualifications require revision. The classifications and/or standards that generated the status Affected are listed in bold.
|
Ref |
Qualification Title |
Classification or ID |
SSB Name |
|
1254 |
National Certificate in Rural Servicing (Level 3) |
11939, 11940 |
Agriculture Industry Training Organisation |
|
0578 |
National Certificate in Drycleaning (Production Assistant) |
11939, 11940 |
Apparel and Textile Industry Training Organisation |
|
0618 |
National Certificate in Aeronautical Storekeeping |
11971 |
Aviation Travel and Tourism Training Organisation
|
|
1495 |
National Certificate in Aviation (Core Skills) (Level 3) |
12003 | |
|
1469 |
National Certificate in Electrical Equipment (Level 3) |
11940, 11968 |
Electro Technology Industry Training Organisation |
|
1316 |
National Certificate in Composting (Level 3) |
12003 |
NZ Extractive Industry Training Organisation |
|
0748 |
National Certificate in Dairy Manufacturing (Sales and Service) (Level 3) |
11939, 11940 |
NZ Industry Training Organisation |
|
0548 |
National Certificate in Marine Sales and Services (Marine Retail and Distribution) (Level 2) |
11941, 12003 |
NZ Marine Industry Training Organisation |
|
1472 |
National Certificate in Marine Sales and Services (Marine Retail and Distribution) (Level 4) |
11939, 11940, 11968, 11971 | |
|
1341 |
National Certificate in Industrial Textile Fabrication (Level 4) with strands in Canvas Fabrication; Sailmaking; and Vehicle Trimming and Upholstery |
11968 |
Motor Industry Training Organisation |
|
0469 |
National Certificate in Pharmacy (Assistant) (Level 3) |
11940 |
Pharmacy Industry Training Organisation |
|
0270 |
National Certificate in Meat Retailing (Curing, Smoking and Smallgoods Manufacture) |
11941 |
Retail Meat Industry Training Organisation |
|
1582 |
National Certificate in Meat Retail Butchery (Cabinet and Shelf Ready) |
11941 | |
|
1583 |
National Certificate in Meat Retailing with strands in Consumer Ready, and Meat Packing |
11941, 11971, 11978 | |
|
1584 |
National Certificate in Meat Retail Butchery (Introductory) |
11941 | |
|
1585 |
National Certificate in Meat Retail Butchery (Advanced) with an optional strand in Curing, Smoking and Smallgoods Manufacture |
11940 | |
|
0440 |
National Certificate in Snowsport Equipment |
11941 |
Skills Active Aotearoa Limited |
|
1243 |
National Certificate in Freight Forwarding (Freight Administration) |
11939 |
Tranzqual Industry Training Organisation |
Detailed list of unit standards - classification, title, level, and credits
All changes are in bold.
|
Key to review category | |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
|
ID |
Title |
Level |
Credit |
Review Category |
|
402 |
Demonstrate knowledge of the retail sector in New Zealand |
2 |
2 |
B |
|
405 |
Demonstrate knowledge of consumerism |
2 |
3 |
B |
|
407 |
Perform business calculations in a retail or distribution environment |
4 |
6 |
B |
|
11939
11940
27229 |
Respond to customer's complaints by telephone in a retail or distribution environment Respond to customers' complaints face to face in a retail or distribution environment Respond to customers' complaints in a retail or distribution environment during customer interactions |
3
3
3 |
3
4
4 |
C
C |
|
11941 |
Build rapport with customers Establish and maintain positive customer service interactions |
2 |
2 |
B |
|
11961 |
Handle and store hazardous substances in a retail or distribution environment |
3 |
4 |
B |
|
11964 |
Install goods in customer premises |
3 |
3 |
B |
|
11968 |
Maintain and integrate knowledge of legislation applicable to sale of goods and services Demonstrate and integrate knowledge of legislation applicable to sale of goods and services |
2 |
4 |
B |
|
11971 |
Use safe work practices in a retail or distribution environment |
1 2 |
3 |
B |
|
11974 |
Participate in a team in a retail or distribution environment |
2 |
4 |
B |
|
11978 |
Maintain housekeeping in a retail or distribution environment |
1 |
2 3 |
B |
|
11991 |
Demonstrate knowledge of sales policies and procedures in a retail or distribution environment |
1 2 |
2 |
B |
|
11999 |
Demonstrate product knowledge in a specified area in a retail or distribution environment |
4 |
4 |
B |
|
12003 |
Demonstrate knowledge of buying and selling in a retail or distribution environment Demonstrate knowledge of buying and selling processes in a retail or distribution environment |
2 |
4 |
B |
|
19583 |
Demonstrate knowledge of products in a retail or distribution environment |
2 |
4 |
B |