Field Service Sector
Review of Sales Transactions unit standards
|
Subfield |
Domain |
ID |
|
Retail, Distribution, and Sales |
Sales Transactions |
58, 61, 403, 412, 11817, 11821, 11831, 11938, 11942, 11944-11948, 11955, 11956, 11987, 11990, 12004, 12008-12010, 20248 |
The Retail Institute has completed the review of the unit standards listed above.
Date new versions published April 2011
Planned review date December 2016
Summary
In view of their planned review cycle, the standards listed above have been reviewed by the Retail and the Sales Advisory Groups to take account of feedback from industry, providers, other Industry Training Organisations who assess against these standards, Training Advisors, Assessors, resource writers and from the moderation of the standards.
The review reaffirmed that most of the standards were still assessable, met industry needs and needed only minor changes to clarify the sufficiency of evidence required, clarify the standard required from the outcome, to include legislation where this was not stated and to improve upon the consistent use of terminology applicable to retail.
Main changes
· The evidence requirement (ER) was made consistent on all standards to state that evidence for two different situations or type is sufficient.
· Definitions on standards 11831, 11944, 11945, 11955, 11987 and 12009 were updated.
· Title of standard 61 updated. ERs 1.1 and 1.2 were merged and other ERs re-numbered, 2.3 and 2.4 were merged and other ERs re-numbered, 3.3 and 3.4 were merged, 4.1 and 4.2 were merged and other ERs re-numbered.
· Standard 412 was designated expiring and will not be replaced as it no longer met industry needs and had minimal usage.
· In standard 11817 some ERs have been merged to avoid repetition of similar ERs. E.g. 2.2, 2.3, 2.4 and 2.5 were merged with 2.2. Former 2.7 was re-numbered 2.3.
· Standard 11821 was designated expiring and will not be replaced due to non usage.
· Credit for standard 11938 increased from 2 to 3 to reflect the time taken for learning and assessment due to the inclusion of an additional Outcome 4.
· Outcome statements on standards 58, 61, 11938, 11946-11948, 11955, 11956, 11987, 11990, 12004, 12008-12010 and 20248 were updated to clarify that the industry standard required is in accordance with organisational procedures.
· New outcome 4 on completing documentation was added to standard 11938.
· Title of standard 11955 was amended to reflect the overall outcome.
· Standard 12008 was amended to include the legislation relevant to the standard.
· Standard 20248 was amended to include the legislation applicable to the standard.
· Range statements were updated in standards 11938 (range for ER 1.3 and 2.3), 11946 (range for ER 2.3), 11947 (range for ER 2.3), 12004 (range for ER 1.2 and 2.2), 12009 (range for ER 2.2).
· Minor content changes were made as necessary for consistent use of terminology.
Category D unit standards will expire at the end of December 2014.
Impact on registered qualifications
|
Key to type of impact | |
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
|
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following Retail Industry Training Organisation qualification is affected by the outcome of this review and will be updated when it is reviewed in 2011.
|
Ref |
Qualification Title |
Classification or ID |
|
0995 |
National Certificate in Retail (Level 4) |
61 |
The following table identifies qualifications developed by other SSBs that are impacted by the outcome of this review. The SSBs have been advised that the qualifications require revision. The standards that generated the status Affected are listed in bold.
|
Ref |
Qualification Title |
Classification or ID |
SSB Name |
|
0578 |
National Certificate in Drycleaning (Production Assistant) |
58 |
Apparel and Textile Industry Training Organisation |
|
0568 |
National Certificate in Hand Operated Fire Fighting Equipment (Level 3) |
58 |
Competenz |
|
0452 |
National Certificate in Locksmithing | ||
|
1136 |
National Certificate in Maritime (Commercial Inshore Vessel Operations) with an optional strand in Business Operations | ||
|
1469 |
National Certificate in Electrical Equipment (Level 3) |
412 |
Electro Technology Industry Training Organisation |
|
0104 |
National Certificate in Telecommunications (Sales and Service) (Level3) with strands in Sales, and Support |
61 | |
|
0548 |
National Certificate in Marine Sales and Services (Marine Retail and Distribution) (Level 2) |
58, 11938 |
NZ Marine Industry Training Organisation |
|
1472 |
National Certificate in Marine Sales and Services (Marine Retail and Distribution) (Level 4) |
412, 11821 | |
|
1340 |
National Certificate in Industrial Textile Fabrication (Level 3) with strands in Canvas Fabrication; Sailmaking; and Vehicle Trimming and Upholstery |
58 |
NZ Motor Industry Training Organisation |
|
1421 |
National Certificate in Motor Industry (Automotive Electrical and Mechanical Engineering) (Level 3) with strands in Electrical and Electronics, Light Vehicle, Motorcycle, Outdoor Power Equipment, and Trailer Boat Systems |
11938 | |
|
0270 |
National Certificate in Meat Retailing (Curing, Smoking and Smallgoods Manufacture) |
11938 |
Retail Meat Industry Training Organisation |
|
1583 |
National Certificate in Meat Retailing with strands in Consumer Ready, and Meat Packing | ||
|
1585 |
National Certificate in Meat Retail Butchery (Advanced) with an optional strand in Curing, Smoking and Smallgoods Manufacture | ||
|
1582 |
National Certificate in Meat Retail Butchery (Cabinet and Shelf Ready) | ||
|
1584 |
National Certificate in Meat Retail Butchery (Introductory) |
Detailed list of unit standards - classification, title, level, and credits
All changes are in bold.
|
Key to review category | |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Retail, Distribution, and Sales > Sales Transactions
|
ID |
Title |
Level |
Credit |
Review Category |
|
58 |
Process simple sales transactions in a retail or distribution environment Process simple sales transactions in a retail or distribution environment in accordance with organisational procedures |
1 |
2 |
B |
|
61 |
Sell goods and/or services on a consultancy basis Sell goods and or services using a customer focussed business relationship |
4 |
6 |
B |
|
403 |
Receive customer payments |
2 |
3 |
B |
|
412 |
Operate as an organisational representative and/or consultant |
3 |
6 |
D |
|
11817 |
Serve customers face to face in a wide range of contexts |
3 |
4 |
B |
|
11821 |
Negotiate and implement sales contracts |
5 |
4 |
D |
|
11831 |
Apply skills and qualities of a salesperson in a retail or distribution environment |
3 |
6 |
B |
|
11938 |
Assist customers to select goods and/or services face to face |
2 |
2 3 |
B |
|
11942 |
Demonstrate knowledge of customers' shopping and buying motives |
2 |
3 |
B |
|
11944 |
Complete foreign currency sales transactions in a retail or distribution environment |
3 |
2 |
B |
|
11945 |
Process layby sales |
2 |
3 |
B |
|
11946 |
Pack customer purchases in a retail or distribution environment |
1 |
1 |
B |
|
11947 |
Gift wrap customer purchases |
1 |
2 |
B |
|
11948 |
Receive returned goods in a retail or distribution environment Receive and process returned goods in a retail or distribution environment |
2 |
3 |
B |
|
11955 |
Count and prepare takings for banking in a retail or distribution environment Demonstrate cash handling skills for banking in a retail or distribution environment |
2 |
2 |
B |
|
11956 |
Prepare a float and reconcile sales records and takings in a retail or distribution environment |
3 |
3 |
B |
|
11987 |
Assist customers to select fitted goods |
2 |
5 |
B |
|
11990 |
Complete service contracts for purchased goods in a retail or distribution environment |
2 |
4 |
B |
|
12004 |
Complete customer hire purchase applications |
2 |
2 |
B |
|
12008 |
Sell goods and/or services in a retail or distribution environment |
2 |
6 |
B |
|
12009 |
Complete complex sales transactions in a retail or distribution environment |
4 |
5 |
B |
|
12010 |
Complete customer account applications in a retail or distribution environment |
2 |
2 |
B |
|
20248 |
Complete checkout sales transactions |
2 |
2 |
B |