Field          Service Sector

 

Revision of Contact Centre Operations unit standard 16776

 

Subfield	Domain	ID
Contact Centres	Contact Centre Operations	16776

 

The ElectroTechnology Industry Training Organisation has completed the revision of the unit standard above.

 

Date new version published                                                             December 2011

 

Planned review date                                                                           December 2015

 

Summary

 

This unit standard was revised to correct a range statement in the explanatory notes section, and to amend the purpose statement to include reference to all the outcomes in the standard.

 

Main changes

 

·      Range statement in the explanatory notes corrected.

·      Purpose statement updated to include all outcomes in the standard.