Field Humanities
Review and rollover of Communication Skills unit standards
This report is in two parts. The first deals with the rollover of unit standards 21335 and 21336, and the second deals with the Review of other standards in the Interpersonal Communications and Writing domains.
Rollover of Interpersonal Communications unit standards
|
Subfield |
Domain |
ID |
|
Communication Skills |
Interpersonal Communications |
21335, 21336 |
NZQA National Qualifications Services has rolled over the unit standards listed above to maintain their currency until their review is completed in 2012. It is intended to develop new leadership standards in the People Development and Coordination domain.
Date new versions published November 2011
Planned review date December 2013
Review of Communication Skills unit standards
|
Subfield |
Domain |
ID |
|
Communication Skills |
Interpersonal Communications |
1296, 1297, 1307, 1311, 1312, 9677, 9678, 9679, 9681, 9692, 9694, 9695, 9696, 9704, 9705, 11097, 11098, 11101 |
|
Writing |
1279, 9685, 16612 |
NZQA National Qualifications Services has completed the review of the unit standards listed above.
Date new versions published November 2011
Planned review date December 2016
Summary
The review was carried out as part of the NZQA National Qualifications Services planned review programme.
A review panel of assessors, moderators, and representatives from Institutes of Technology and Polytechnics (ITPs), Private Training Enterprises (PTEs), and Government Training Enterprises (GTEs) encompassing both education and workplace training was asked to consider:
This panel produced updated versions of the unit standards which were made available on the NZQA website for wider consultation. In particular, providers with consent to assess against the unit standards were invited to comment on these versions.
Main changes
· Credit value of unit standard 11101 has increased from 4 to 5.
· Titles, purpose statements, explanatory notes, outcomes, evidence requirements and range statements have, where applicable, been reworded to clarify and simplify.
Impact on registered qualifications
|
Key to type of impact | |
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
|
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following NZQA National Qualifications Services qualifications are impacted by the outcomes of this review and will be updated when they are reviewed in 2013 and 2014. The standards that generated the status Affected are listed in bold.
|
Ref |
Qualification Title |
ID |
|
0369 |
National Certificate in Quality Management |
9696 |
|
0743 |
National Certificate Business (First Line Management) (Level 3) |
11097 |
|
0982 |
National Certificate in Pacific Islands Early Childhood Education (Pasifika Management) (Level 6) |
16612 |
|
1261 |
National Certificate in Employment Relations (Union Representation) (Level 2) |
9677 |
|
1431 |
National Certificate in Business (Level 3) |
1307, 11097 |
|
1500 |
National Certificate in Project Management (Level 4) |
11101 |
|
1669 |
National Certificate in Science (Level 4) |
11101 |
The following table identifies qualifications developed by other SSBs that are impacted by the outcome of this review. The SSBs have been advised that the qualifications require revision. The standards that generated the status Affected are listed in bold.
|
Ref |
Qualification Title |
ID |
SSB Name |
|
0879 |
National Certificate in Wastewater Treatment (Level 4) |
9681 |
Agriculture Industry Training Organisation |
|
0998 |
National Certificate in Wool Classing with strands in Shed Classer, and Store Classer |
9677 | |
|
1012 |
National Diploma in Drinking-Water (Level 5) with strands in Drinking-Water Assessment, and Water Treatment |
11098 | |
|
1177 |
National Certificate in Poultry Husbandry (Level 3) with strands in Egg Production, Poultry Hatchery, and Poultry Meat Production |
1296, 1307, 11097 | |
|
1224 |
National Certificate in Pest Monitoring (Possum Monitoring - Field Operative) (Level 3) |
1296 | |
|
1225 |
National Certificate in Pest Monitoring (Possum Monitoring - Designer) (Level 3) |
1296, 11097 | |
|
1546 |
National Certificate in Wool Harvesting (Entry) (Level 2) with strands in Learner Shearer, and Learner Wool Handler |
9677 | |
|
0147 |
National Certificate in Leather Garment Manufacture (Level 3) with specialist strands in Material Selection and Cutting, Sewing and Garment Assembly, and Garment Finishing and Inspection |
9677 |
Apparel and Textile Industry Training Organisation |
|
0224 |
National Certificate in Footwear (Level 2) |
9677 | |
|
0225 |
National Certificate in Footwear (Level 3) with strands in Clicking, Closing, Bottom Stock, and Making and Lasting |
9677, 11097 | |
|
0226 |
National Certificate in Footwear (Level 4) with strands in Pattern Cutting, Clicking, Closing, Bottom Stock, and Making and Lasting |
11097 | |
|
0113 |
National Certificate in Travel (Level 4) |
9692 |
Aviation, Tourism and Travel Training Organisation |
|
0311 |
National Certificate in Tourism (Visitor Information) with an optional strand in i-SITE Visitor Centre Information |
11098 | |
|
0377 |
National Certificate in Casino Gaming (Level 4) with strands in Table Gaming, and Gaming Machines |
9696 | |
|
0405 |
National Certificate in Casino Security (Supervisor) (Level 4) |
11098 | |
|
0406 |
National Certificate in Casino Surveillance (Level 4) |
9677, 11101 | |
|
0490 |
National Certificate in Casino Cashiering (Level 3) |
9677, 11097 | |
|
1495 |
National Certificate in Aviation (Core Skills) (Level 3) |
11097 | |
|
1553 |
National Certificate in Tourism Conventions and Incentives (Level 4) |
11101 | |
|
1595 |
National Certificate in Tourism (Business Practice) (Level 4) with an optional strand in Operational Management |
9696, 16612 | |
|
1661 |
National Certificate in Construction Trades (Supervisor) (Level 4) with an optional strand in Business Management |
9679 |
Building and Construction Industry Training Organisation |
|
0256 |
National Certificate in Urban Pest Management with optional strands in Fumigation, Vertebrate Pests, Wood Borer, Shooting, Bird Control, Textile Pests, Bedbug Control, and Ant Control |
1307, 11097 |
Building Service Contractors of New Zealand Incorporated |
|
1115 |
National Certificate in Cleaning and Caretaking (Supervisor) |
1307, 11097 | |
|
0265 |
National Diploma in Guide Dog Training (Instructor) |
1307, 9692 |
Community Services Support ITO (Careerforce) |
|
0929 |
National Diploma in Human Services (Level 5) |
9692, 11098 | |
|
1327 |
National Certificate in Community Support Services (Core Competencies) (Level 3) |
9681, 11097 | |
|
1675 |
National Certificate in Health, Disability, and Aged Support (Senior Support) (Level 4) |
11101 | |
|
1676 |
National Certificate in Health, Disability, and Aged Support (Team Management) (Level 5) |
9692, 11098 | |
|
1677 |
National Certificate in Health, Disability, and Aged Support (Health Assistants) (Level 3) with strands in Dietitian Assistance, Dental Assistance, Healthcare Assistance, and Rehabilitation Assistance |
11097 | |
|
1679 |
National Certificate in Health, Disability, and Aged Support (Orderlies) (Level 3) |
6981 | |
|
0343 |
National Certificate in Food and Related Products Processing (Level 3) |
11101 |
Competenz |
|
0344 |
National Certificate in Food and Related Products Processing (Level 4) |
1307, 9696 | |
|
0568 |
National Certificate in Hand Operated Fire Fighting Equipment (Level 3) |
9677 | |
|
0569 |
National Certificate in Fire Detection and Alarm Systems (Level 4) |
9677 | |
|
0570 |
National Certificate in Fixed Fire Protection Systems (Level 4) |
9677 | |
|
0662 |
National Certificate in Lifts and Escalators (Level 4) with strands in Installation, and Servicing |
9681 | |
|
0862 |
National Certificate in Fire Detection and Alarm Systems (Testing) (Level 3) |
9677 | |
|
0863 |
National Certificate in Fixed Fire Protection Systems (Level 3) with strands in Installation, and Testing |
9677 | |
|
0864 |
National Certificate in Fire Protection Systems Technology (Inspection and Testing) (Level 4) |
9677 | |
|
1136 |
National Certificate in Maritime (Commercial Inshore Vessel Operations) with an optional strand in Business Operations |
9677 | |
|
1262 |
National Certificate in Mechanical Engineering (Level 4) with strands in Fitting and Machining, General Engineering, Machining, Maintenance Engineering, Toolmaking, and Electricity Supply |
9677 | |
|
1386 |
National Certificate in Manufacturing (Metal and Related Products) (Level 2) |
9677 | |
|
1387 |
National Certificate in Manufacturing (Metal and Related Products) (Level 3) |
1307, 9677 | |
|
1388 |
National Certificate in Manufacturing (Metal and Related Products) (Level 4) |
1307, 9679, 9696, 11101 | |
|
1581 |
National Certificate in Manufacturing (Core Skills) (Level 2) |
9677 | |
|
1293 |
National Certificate in Electricity Supply (Level 2) with optional strands in Electrical, Electrical Fitter, and Line Mechanic |
9677 |
Electricity Supply Industry Training Organisation |
|
1418 |
National Certificate in Electricity Supply (Retail) (Level 3) |
1307, 9681, 11097 | |
|
1624 |
National Certificate in Electricity Supply (Distribution Faultman) (Level 4) with strands in Line Mechanic, and Electrician |
11097 | |
|
0643 |
National Certificate in Contact Centre Operations (Level 3) |
9681, 11097 |
ElectroTechnology Industry Training Organisation |
|
0678 |
National Certificate in Offender Management (Level 3) |
1296, 9681 | |
|
0679 |
National Certificate in Offender Management (Level 4) |
9681, 9696, 11101 | |
|
0739 |
National Certificate in Contact Centres with strands in Senior Customer Service Representative, and Management (Team Leader) |
9696, 11097, 11101,16612 | |
|
0975 |
National Certificate in Offender Management (Level 5) |
9692, 16612 | |
|
1392 |
National Certificate in Financial Services (Level 4) |
9679, 9681 | |
|
1469 |
National Certificate in Electrical Equipment (Level 3) |
11097 | |
|
1479 |
National Certificate in Security (Level 4) with strands in Senior Security Officer, and Team Leader |
9696 | |
|
0735 |
National Certificate in Workplace Emergency Risk Management (Building Fire and Emergency Co-ordinator) (Level 4) |
9679 |
Fire and Rescue Services Industry Training Organisation |
|
0910 |
National Certificate in Community and Workplace Fire and Emergency Management (Level 2) |
9677 | |
|
0911 |
National Certificate in Workplace Fire and Emergency Response (Level 3) |
9677 | |
|
0712 |
National Certificate in Materials Management (Level 3) |
11097 |
Forest Industries Training and Education Council (FITEC) |
|
0908 |
National Certificate in Forest Produce Inspection |
1307 | |
|
0952 |
National Certificate in Biosecurity (Border Quarantine) with strands in International Cargo Clearance, International Vessel Clearance, International Aircraft Clearance, and International Mail Clearance |
11098 | |
|
1532 |
National Diploma in Forestry (Operations Management) |
9692 | |
|
1330 |
National Diploma in Funeral Directing |
11097 |
Funeral Service Training Trust of New Zealand |
|
0552 |
National Certificate in Hospitality (Introductory Cookery) (Level 2) |
9677 |
Hospitality Standards Institute |
|
0553 |
National Certificate in Hospitality (Basic Cookery) (Level 3) |
9677 | |
|
0882 |
National Certificate in Hospitality (Operations Supervision) (Level 4) with strands in Food and Beverage Service, Gaming, Accommodation, and Front Office |
9681 | |
|
1257 |
National Certificate in Hospitality (Entry Skills) |
9677 | |
|
1273 |
National Certificate in Hospitality (Hotel Reservations) (Level 4) |
9696 | |
|
1339 |
National Certificate in Hospitality (Functions Coordination) (Level 4) |
9681 | |
|
1423 |
National Certificate in Hospitality (Food Services) (Level 3) |
9677 | |
|
0432 |
National Certificate in Surveying (Assistant) (Level 3) |
9677 |
InfraTrain New Zealand |
|
0592 |
National Diploma in Engineering (Process and Materials Engineering) (Level 6) |
9692 | |
|
0640 |
National Certificate in Design (Draughting) (Level 2) |
9677 | |
|
0672 |
National Certificate in Engineering and Technology (for the Design and Construction Sector) (Level 4) |
1307, 9692, 9696, 11097 | |
|
1658 |
National Certificate in Infrastructure Works Supervision with optional strands in Asphalt Surfacing, Chipseal Surfacing, Civil Works and Utilities, Road Works, Water, and Wastewater |
9695, 9696 | |
|
0766 |
National Certificate in Architectural Aluminium Joinery (Assembly and Glazing) (Level 3) with an optional strand in Cutting and Machining |
1307, 9681, 9696, 11101 |
Joinery Industry Training Organisation |
|
1103 |
National Certificate in Glass Processing |
9677 | |
|
1249 |
National Certificate in Automotive Reglazing (Level 3) |
9677 | |
|
1484 |
National Certificate in Joinery with strands in Kitchen Manufacturing, and Kitchen Installation |
9677 | |
|
1687 |
National Certificate in Architectural Aluminium Joinery with strands in Quotation, and Special Aluminium Joinery |
9696, 11101 | |
|
1688 |
National Certificate in Architectural Aluminium Joinery (Installation) (Level 4) |
11101 | |
|
0328 |
National Certificate in Civil Defence Management |
9692 |
Learning State Limited |
|
0464 |
National Certificate in Compliance and Regulatory Control (Parking Enforcement) (Level 3) |
1296, 1307, 11097, 11101 | |
|
0529 |
National Certificate in Compliance and Regulatory Control (Pest Plant Control) (Level 4) |
1307 | |
|
0530 |
National Certificate in Compliance and Regulatory Control (Vertebrate Pest Management) (Level 2) |
1307, 11101 | |
|
0531 |
National Certificate in Compliance and Regulatory Control (Vertebrate Pest Management) (Level 4) |
1307, 9692 | |
|
0532 |
National Certificate in Compliance and Regulatory Control (Animal Control) (Level 2) |
1296, 9677 | |
|
0660 |
National Certificate in Public Sector Services (Client/Customer Services) (Level 4) |
1296, 1307, 9679, 9681, 9695, 9696, 11097, 11101 | |
|
0959 |
National Certificate in Compliance and Regulatory Control (Local Government Committee Management) |
9679, 9692, 11097 | |
|
0968 |
National Certificate in Mediation (Interpersonal Communications) (Level 4) |
11097 | |
|
0999 |
National Certificate in Intelligence Analysis (Level 4) |
9692 | |
|
1106 |
National Certificate in Public Sector Services (Community Advisor) (Level 5) |
9692, 16612 | |
|
1170 |
National Certificate in Public Sector Compliance Management (Road Transport) (Level 4) |
9692, 9696 | |
|
1237 |
National Certificate in Compliance and Regulatory Control (Rates Officer) |
11097 | |
|
1238 |
National Certificate in Compliance and Regulatory Control (Rates Management) |
9692 | |
|
1374 |
National Certificate in Cadet Forces (Foundation Skills) (Level 2) |
1307 | |
|
1486 |
National Diploma in Building Control Surveying (Small Buildings) |
1296 | |
|
1487 |
National Diploma in Building Control Surveying (Medium and Large Buildings) |
1296 | |
|
1586 |
National Certificate in Career Practice (Level 4) |
9692, 11097, 11101 | |
|
1587 |
National Certificate in Career Practice (Level 5) |
9692, 11098 | |
|
1664 |
National Certificate in Public Sector Compliance (Foundation) (Level 3) |
16612 | |
|
1665 |
National Certificate in Public Sector Compliance Operations (Level 4) with an optional strand in Investigations |
9692, 9695 | |
|
1666 |
National Diploma in Public Sector Compliance Investigations (Level 5) with optional strands in Prosecutions, and Civil Appeal Proceedings |
9692 | |
|
0533 |
National Certificate in Compliance and Regulatory Control (Animal Control) (Level 4) with an optional strand in Animal Shelter |
1307, 9692 |
Local Government Industry Training Organisation |
|
0653 |
National Certificate in Equine (Racecourse Management) (Level 4) |
1307 |
NZ Equine Industry Training Organisation |
|
1477 |
National Certificate in Greyhound Care and Training (Kennel Hand) (Level 3) |
1296 | |
|
1603 |
National Certificate in Equine (Preliminary Coaching) (Level 3) |
11097 | |
|
1604 |
National Certificate in Equine (Coaching) (Level 4) with strands in Dressage, Showjumping, and Eventing |
11097 | |
|
1663 |
National Certificate in Racing Operations (Level 3) with strands in Raceday Control, and TAB Retail |
9696, 11097, 11101 | |
|
1176 |
National Certificate in Hot Dip Galvanizing (Supervision) (Level 4) |
9696 |
NZ Extractive Industries Training Organisation |
|
1672 |
National Diploma in Resource Efficiency (Level 5) |
9692 | |
|
1673 |
National Certificate in Resource Efficiency (Management) (Level 6) |
9692 | |
|
0646 |
National Certificate in Hairdressing (Management) (Level 5) with strands in Assessment of Hairdressing, Tutoring in Hairdressing, and Salon Management |
11097, 11098 |
NZ Hairdressing Industry Training Organisation Inc |
|
0687 |
National Certificate in Fellmongery Processing (Level 2) |
9677 |
New Zealand Industry Training Organisation |
|
0688 |
National Certificate in Fellmongery Processing with strands in Slipe Wool Grading, Pickled Pelt Grading, and Pickled Pelt Processing |
9677 | |
|
0692 |
National Certificate in Meat Processing (Level 4) with strands in Supervisory Management, and Risk Management |
9696, 11097, 11098 | |
|
0748 |
National Certificate in Dairy Manufacturing (Sales and Service) (Level 3) |
1307, 9681, 9695, 9696, 11101 | |
|
1699 |
National Certificate in Meat Processing (Further Processing) (Level 2) with strands in Trimming, Saw Operations, Quartering, Packaging, and Dispatching |
9677 | |
|
0121 |
National Certificate in Composites (Level 4) |
1296, 1307, 9681, 11097 |
NZ Marine Industry Training Organisation |
|
1157 |
National Certificate in Composites (Level 3) |
9677 | |
|
0934 |
National Certificate in Stevedoring and Ports Industry (Log Handling and Ship Loading) (Level 3) |
9677 |
NZ Motor Industry Training Organisation (Incorporated) |
|
1010 |
National Certificate in Stevedoring and Ports Industry (Cargo Handling) (Level 3) |
1296 | |
|
1011 |
National Certificate in Stevedoring and Ports Industry (Cargo Operations) with strands in Cargo Supervision, and Cargo Planning |
1296 | |
|
1209 |
National Certificate in Road Transport Management (Operations) (Level 4) |
9696 | |
|
1341 |
National Certificate in Industrial Textile Fabrication (Level 4) with strands in Canvas Fabrication; Sailmaking; and Vehicle Trimming and Upholstery |
9696, 11101
| |
|
1380 |
National Certificate in Motor Industry (Sales and Service) with strands in Automotive Parts and Accessories, Automotive Service Reception, Service Station, and Vehicle Sales |
9677, 11097 | |
|
1608 |
National Certificate in Commercial Road Transport (Goods Service Senior Driver) |
1307 | |
|
1685 |
National Certificate in Freight Forwarding (Advanced) (Level 4) |
9696, 11101 | |
|
0203 |
National Certificate in Sports Turf Management (Level 4) |
1307 |
New Zealand Sports Turf Industry Training Organisation |
|
1078 |
National Certificate in Amenity Turf Maintenance (Level 3) |
1307 | |
|
1234 |
National Certificate in Pharmaceutical and Allied Products Manufacturing (Level 2) |
9677 |
Plastics and Materials Processing Industry Training Organisation Incorporated |
|
1362 |
National Certificate in Plastics Processing Technology (Production) (Level 2) with strands in General, Injection Moulding, Extrusion, Blow Moulding, Pressure Thermoforming, Vacuum Thermoforming, Blown Film Extrusion, Film Conversion, Injection Stretch-Blow Moulding, Rotational Moulding, Expanded Polystyrene Moulding, and Polystyrene Pre-expansion |
9677 | |
|
1363 |
National Certificate in Plastics Processing Technology (Production) (Level 3) with strands in General, and Expanded Polystyrene Moulding |
1296 | |
|
1364 |
National Certificate in Paint Manufacturing (Level 2) |
9677 | |
|
1407 |
National Certificate in Engineering and Technology (Plastics Engineering) (Level 4) with strands in Injection Moulding, Extrusion, Blow Moulding, Pressure Thermoforming, Vacuum Thermoforming, Blown Film Extrusion, Film Conversion, Injection Stretch-Blow Moulding, and Rotational Moulding |
9677 | |
|
1488 |
National Certificate in Plumbing, Gasfitting and Drainlaying (Introduction) (Level 2) |
9677 |
Plumbing, Gasfitting and Drainlaying ITO Ltd |
|
0991 |
National Certificate in Distribution (Level 3) |
11097 |
Retail Institute |
|
0995 |
National Certificate in Retail (Level 4) |
9696, 11098, 11101 | |
|
1650 |
National Certificate in Sales (Level 4) |
16612 | |
|
1689 |
National Certificate in Retail (Level 3) |
11097 | |
|
0440 |
National Certificate in Snowsport Equipment |
9681, 11097 |
Skills Active Aotearoa Limited |
|
0443 |
National Certificate in Snowsport (Patrol) (Level 4) |
11097 | |
|
0450 |
National Certificate in Community Recreation (Community Art Work) (Level 4) |
9681, 9695, 9696, 11097 | |
|
0733 |
National Certificate in Outdoor Recreation (Instruction) with strands in Adventure Based Learning, Kayaking, Mountaineering, Single Pitch Rock Climbing, and Tramping |
9692 | |
|
0848 |
National Certificate in Snowsport with strands in Snowgrooming, and Snowmaking |
9681 | |
|
0859 |
National Certificate in Snowsport (Ticketing and Guest Services) |
11097, 11101 | |
|
1190 |
National Certificate in Outdoor Recreation (Level 4) |
1307, 9681, 9696 | |
|
1191 |
National Diploma in Outdoor Recreation (Instruction) (Level 5) |
9692 | |
|
1219 |
National Certificate in Snowsport (Supervision) with strands in Lift Operation, Patrol Leader, Snowsport Equipment, Snowgrooming, Snowmaking, Snowschool, and Ticketing and Guest Services |
9679 | |
|
1239 |
National Certificate in Fitness (Foundation Skills) (Level 2) |
11097 | |
|
1240 |
National Diploma in Fitness (Applied) (Level 5) |
11097 | |
|
1289 |
National Certificate in Community Recreation (Level 3) |
9681, 11097 | |
|
1475 |
National Certificate in Parks and Recreation (Park Ranger) (Level 3) |
1307, 9692, 11097 | |
|
1697 |
National Certificate in Recreation and Sport (Aquatics) (Level 3) with strands in Pool Lifeguard, Swim Education, and Pool Operations |
9681 | |
|
1710 |
National Certificate in Recreation and Sport (Core Skills) |
9677 | |
|
1711 |
National Certificate in Recreation and Sport (Level 3) |
9681, 11097 | |
|
1712 |
National Certificate in Recreation and Sport (Level 4) |
9679 |
Detailed list of unit standards - classification, title, level, and credits
All changes are in bold.
|
Key to review category | |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Humanities > Communication Skills > Interpersonal Communications
|
ID |
Title |
Level |
Credit |
Review Category |
|
1296 |
Interview in an informal one-to-one situation Interview in an informal situation |
3 |
3 |
B |
|
1297 |
Interview in a formal situation |
4 |
5 |
B |
|
1307 |
Speak to a specified audience in a predictable situation Speak to a known audience in a predictable situation |
3 |
3 |
B |
|
1311 |
Present and defend an argument orally |
4 |
4 |
B |
|
1312 |
Give oral instructions in the workplace |
3 |
3 |
B |
|
9677 |
Participate in a group/team which has an objective(s) Participate in a team or group which has an objective |
2 |
3 |
B |
|
9678 |
Conduct formal meetings |
5 |
4 |
B |
|
9679 |
Participate in a formal meeting Apply knowledge of a formal meeting |
4 |
4 |
B |
|
9681 |
Contribute within a group/team which has an objective(s) Contribute within a team or group which has an objective |
3 |
3 |
B |
|
9692 |
Present information orally to an audience Deliver an oral presentation to an audience |
5 |
4 |
B |
|
9694 |
Demonstrate and apply knowledge of communication process theory |
3 |
5 |
B |
|
9695 |
Examine a problem-solving model and associated techniques Examine problem-solving models and explain associated techniques |
4 |
3 |
B |
|
9696 |
Apply problem-solving techniques Apply a problem-solving model |
4 |
4 |
B |
|
9704 |
Manage interpersonal conflict |
4 |
6 |
B |
|
9705 |
Give and respond to feedback on performance |
3 |
3 |
B |
|
11097 |
Listen to gain information in an interactive situation Listen actively to gain information in an interactive situation |
3 |
3 |
B |
|
11098 |
Analyse listening techniques, and listen and respond to information received Analyse and use listening techniques and respond to information received |
5 |
2 |
B |
|
11101 |
Collaborate within a group/team which has an objective(s) Collaborate within a team or group which has an objective |
4 |
4
5 |
B |
Humanities > Communication Skills > Writing
|
ID |
Title |
Level |
Credit |
Review Category |
|
1279 |
Write in plain English |
3 |
3 |
B |
|
9685 |
Write an analytical report |
5 |
5 |
B |
|
16612 |
Use effective business writing skills in a business organisation Use effective business writing skills in an organisation |
4 |
4 |
B |