FIELD SERVICE SECTOR
Review of Retail and Sales qualifications
National Certificate in Retail (Level 2) [Ref: 0993]
National Certificate in Retail (Level 4) [Ref: 0995]
National Certificate in Retail (Loss Prevention) (Level 2) [Ref: 1511]
National Certificate in Retail (Loss Prevention) (Level 3) [Ref: 1512]
National Certificate in Sales (Level 3) [Ref: 1649]
National Certificate in Sales (Level 4) [Ref: 1650]
National Certificate in Retail (Level 3) [Ref: 1689]
ServiceIQ has completed the mandatory review of the qualifications listed above.
Replacement qualifications
New Zealand Certificate in Retail (Customer Service and Sales Support) (Level 2) [Ref: 2234]
New Zealand Certificate in Retail (Level 3) [Ref: 2235]
New Zealand Certificate in Retail (Level 4) [Ref: 2236]
New Zealand Certificate in Sales (Level 3) [Ref: 2237]
New Zealand Certificate in Sales (Level 4) with an optional endorsement in Sales Prospecting [Ref: 2238]
Date new versions published December 2013
The next qualification review is planned to take place during 2018.
Summary of review and consultation process
The Retail and Sales qualifications have been reviewed as part of the Targeted Review of Qualifications (TRoQ) process. The mandatory review involved extensive consultation with stakeholders working in and with the industry. Consultation included meetings to discuss the need to review the qualifications, and subsequent meetings considered the proposed content of the new qualifications.
Industry confirmed the on-going need for a suite of qualifications in this area that would recognise graduate capabilities and provide an education pathway for trainees.
The existing National qualifications have been replaced by five New Zealand qualifications, as detailed below.
Main changes resulting from the review
National Certificate in Retail (Level 2) [Ref: 0993]
National Certificate in Retail (Loss Prevention) (Level 2) [Ref: 1511]
New Zealand Certificate in Retail (Customer Service and Sales Support) (Level 2) [Ref: 2234]
|
Review category |
C |
See Key to Qualification Review Categories at the end of report |
National Certificate in Retail (Loss Prevention) (Level 3) [Ref: 1512]
National Certificate in Retail (Level 3) [Ref: 1689]
New Zealand Certificate in Retail (Level 3) [Ref: 2235]
|
Review category |
C |
See Key to Qualification Review Categories at the end of report |
National Certificate in Retail (Level 4) [Ref: 0995]
New Zealand Certificate in Retail (Level 4) [Ref: 2236]
|
Review category |
C |
See Key to Qualification Review Categories at the end of report |
National Certificate in Sales (Level 3) [Ref: 1649]
New Zealand Certificate in Sales (Level 3) [Ref: 2237]
|
Review category |
C |
See Key to Qualification Review Categories at the end of report |
National Certificate in Sales (Level 4) [Ref: 1650]
New Zealand Certificate in Sales (Level 4) with an optional endorsement in Sales Prospecting [Ref: 2238]
|
Review category |
C |
See Key to Qualification Review Categories at the end of report |
Transition
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863693
Fax 04 8175399
Email intel@serviceiq.org.nz
Key to Qualification Review Categories
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Category A The qualification is published as a new version with the same NQF ID |
Changes are made to SSB name, contact details or purpose statement |
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No change is made to title, rules or components of the qualification | |
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No transition arrangements are required | |
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Category B The qualification is published as a new version with the same NQF ID |
Changes are made to title, rules or components |
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The new version of the qualification recognises a similar skill set to that recognised by the previous version | |
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The SSB is confident that people awarded the new or previous version are comparable in terms of competence | |
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Transition arrangements are required if candidates must gain additional/different credits for the new version | |
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Category C A new (replacement) qualification is published with new NQF ID |
Significant changes are made to the qualification in terms of components, structure, type or level |
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The SSB views people with the replacement qualification as being significantly different in terms of competence from those with the replaced qualification | |
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Transition arrangements are required | |
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Transition may be limited to phase-out dates | |
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Category D Qualification will expire. There is no replacement qualification |
Qualification is no longer required by industry |
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The qualification is designated as expiring and a last date for meeting the qualification requirements is set |