Field Service Sector
Review of Hospitality unit standards
Subfield |
Domain |
ID |
Hospitality |
Accommodation Services |
22336, 26024 |
Cookery |
13343, 25494 | |
Food and Beverage Services |
14420, 14421, 14423, 14424, 14432, 14441, 14445, 14446, 17550-17552, 24679, 25493, 25496, 26308, 26309, 25495 | |
Food Safety |
15274, 15275 | |
Food Services |
9764-9767, 14452, 22885-22887, 25012-25016, 25018-25021, 25023, 25025, 25317 | |
Guest Services |
14402-14405, 14411-14414, 20665, 22338, 26951 | |
Hospitality - Generic |
14410, 14464, 14465, 21853, 21854, 25513 | |
Hospitality Management |
25498, 26369, 26609 |
ServiceIQ has completed the review of the unit standards listed above.
Date new versions published December 2013
Planned review date December 2018
Summary
As a result of their TRoQ process, ServiceIQ have reviewed a number of their unit standards to better reflect the requirements of the outcomes listed in the new qualifications. This process has resulted in forty-six unit standards being replaced with twenty-five new unit standards. A further eleven unit standards have been developed to fill identified gaps. As a result of the evaluation of the new qualifications the Food Services area has been renamed Catering Services which has required a change to all of the unit standards in the Food Services domain. A new domain of Service Delivery has also been registered.
These changes were endorsed by both industry and providers in November 2012. Changes to the Food Services unit standards were endorsed by the industry in February 2013.
Main changes
· 46 unit standards were replaced by 25 new unit standards.
· 11 new unit standards were developed.
· Credits were increased on four existing unit standards, and decreased on four existing unit standards.
· Level was increased on three existing unit standards.
· Standard-setting body details were amended on all unit standards.
· Food Services domain was changed to Catering Services domain and all unit standards in the Food Services domain were amended to reflect the change to Catering Services.
· A new domain of Service Delivery was added.
Category C and D unit standards will expire at the end of December 2016
Impact on existing organisations with consent to assess
Current consent for |
Consent extended to | ||||
Nature of consent |
Classification or ID |
Level |
Nature of consent |
Classification or ID |
Level |
Subfield |
Hospitality |
3 |
Standard |
14424, 14432, 27932, 27945, 27946, 27947, 27953 |
4 |
Subfield |
Hospitality |
3+ |
Standard |
27927, 27928 |
3 |
Domain |
Accommodation Services |
2 |
Standard |
27930 |
3 |
Domain |
Accommodation Services |
4 |
Standard |
27937 |
5 |
Domain |
Cookery |
2+ |
Standard |
27959 |
3 |
Domain |
Food and Beverage Service |
2 |
Standard |
27934, 27959 |
3 |
Domain |
Food and Beverage Service |
3 |
Standard |
14424, 14432 |
4 |
Domain |
Food and Beverage Service |
4 |
Standard |
27944 |
5 |
Domain |
Guest Services |
5+ |
Standard |
27937 |
5 |
Domain |
Hospitality - Generic |
2 |
Standard |
27931 |
3 |
Domain |
Hospitality - Generic |
2+ |
Standard |
27927 |
3 |
Domain |
Hospitality - Generic |
3 |
Standard |
21853, 27928 |
3 |
Domain |
Hospitality - Generic |
3 |
Standard |
27953 |
4 |
Domain |
Hospitality Management |
5+ |
Standard |
27954, 27958 |
4 |
Standard |
14403 |
4 |
Standard |
27937 |
5 |
Standard |
14405 |
3 |
Standard |
27931 |
3 |
Standard |
14410 |
2 |
Standard |
27931 |
3 |
Standard |
14411 |
3 |
Standard |
27933 |
3 |
Standard |
14412 |
3 |
Standard |
27933 |
3 |
Standard |
14413 |
4 |
Standard |
27932 |
4 |
Standard |
14414 |
3 |
Standard |
27932 |
4 |
Standard |
14421 |
3 |
Standard |
27939 |
3 |
Standard |
14423 |
3 |
Standard |
27939 |
3 |
Standard |
14445 |
3 |
Standard |
27943 |
3 |
Standard |
14446 |
3 |
Standard |
27943 |
3 |
Standard |
14452 |
2 |
Standard |
27951 |
3 |
Standard |
14464 |
3 |
Standard |
27928 |
3 |
Standard |
14465 |
3 |
Standard |
27927 |
3 |
Standard |
15274 |
3 |
Standard |
27955 |
3 |
Standard |
17550 |
4 |
Standard |
27944 |
5 |
Standard |
17551 |
4 |
Standard |
27944 |
5 |
Standard |
17552 |
4 |
Standard |
27944 |
5 |
Standard |
20665 |
2 |
Standard |
27931 |
3 |
Standard |
21854 |
3 |
Standard |
27953 |
4 |
Standard |
22886 |
3 |
Standard |
27945 |
4 |
Standard |
25498 |
4 |
Standard |
27954, 27958 |
4 |
Standard |
25513 |
2 |
Standard |
27927 |
3 |
Standard |
26309 |
3 |
Standard |
27942 |
3 |
Impact on Consent and Moderation Requirements (CMR)
None.
Impact on registered qualifications
Key to type of impact | |
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following ServiceIQ qualifications are affected by the outcome of this review. These qualifications are part of the sector review of Food and Hospitality qualifications that began in 2011.
Ref |
Qualification Title |
Classification or ID |
0769 |
National Diploma in Hospitality (Management) (Level 5) |
14464, 14465, 15275 |
1245 |
National Diploma in Hospitality (Operational Management) (Level 5) with strands in Kitchen Management, Food and Beverage Management, Rooms Division Management, Functions Management, Quick Service Restaurants Management and Food Services Management |
15275, 25021, 25023, 26369, 26609 |
1513 |
National Certificate in Service Sector (Level 3) with strands in Beauty Services; Hospitality; Recreation, Sport, and Fitness; Retail; and Tourism |
14465 |
The following table identifies qualifications developed by other SSBs that are affected by the outcome of this review. The SSBs have been advised that the qualifications require revision.
Ref |
Qualification Title |
ID |
SSB Name |
1677 |
National Certificate in Health, Disability, and Aged Support (Health Assistants) (Level 3) with strands in Dietitian Assistance, Dental Assistance, Healthcare Assistance, and Rehabilitation Assistance |
13343 |
Community Support Services ITO (Careerforce) |
0343 |
National Certificate in Food and Related Products Processing (Level 3) |
15274 |
Competenz |
0524 |
National Certificate in Maritime (Commercial Vessel Hospitality Crew Member) (Level 2) |
14464 | |
1628 |
National Certificate in Maritime (On-board Passenger Services) (Level 3) |
14421, 14441, 14464 | |
1682 |
National Certificate in Rail Operations (Passenger Services) (Level 2) with an optional strand in Train Management |
14441 |
Detailed list of unit standards - classification, title, level, and credits
All changes are in bold.
Key to review category | |
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
D |
Standard will expire and not be replaced |
Service Sector > Hospitality
Service Sector > Service Sector Skills
ID |
Domain |
Title |
Level |
Credit |
Review Category |
14465 |
Hospitality - Generic |
Maintain a safe and secure environment for people in the hospitality industry |
3 |
3 |
C |
25513 |
Hospitality - Generic |
Participate in environmentally sustainable work in the hospitality industry |
2 |
3 |
C |
27927
|
Service Delivery
|
Apply health, safety and security practices to service delivery operations |
3
|
5
|
|
14464 |
Hospitality - Generic |
Deal with customer complaints in the hospitality industry |
3 |
4 |
C |
27928 |
Service Delivery |
Interact with other staff, managers and customers to provide service delivery outcomes |
3 |
5 |
|
Service Sector > Hospitality
ID |
Domain |
Title |
Level |
Credit |
Review Category |
14402 |
Guest Services |
Provide a porter service in a commercial hospitality environment |
2 |
4 |
C |
14404 |
Guest Services |
Handle, store, and provide guest and establishment property in a commercial hospitality environment |
2 |
4 |
C |
14405 |
Guest Services |
Provide an information and booking service for guests in a commercial hospitality environment |
3 |
4 |
C |
14410 |
Hospitality - Generic
|
Provide establishment equipment to customers in a commercial hospitality environment |
2 |
2 |
C |
20665 |
Guest Services
|
Provide a mail and communications service for guests in a commercial hospitality environment |
2
|
3
|
C
|
27931 |
Guest Services |
Provide portering services in a hotel |
3 |
25 |
|
14403 |
Guest Services
|
Manage a concierge service in a commercial hospitality environment |
4 |
8 |
C |
22336 |
Accommodation Services
|
Plan and supervise daily housekeeping operations in a commercial hospitality environment |
4 |
10 |
C |
22338 |
Guest Services
|
Plan and supervise daily front office operations in a commercial hospitality environment |
4 |
10
|
C |
27937 |
Accommodation Services |
Prepare for and supervise accommodation operations in a hotel |
5 |
30 |
|
14452
|
Food Services
|
Provide trayline food services in a commercial hospitality environment |
2
|
2 |
C |
27951 |
Catering Services |
Provide trayline services for a catering services operation |
3 |
5
|
|
21853 |
Hospitality - Generic
Food and Beverage Service |
Provide hospitality sales and service opportunities to customers Provide hospitality sales and service opportunities to customers |
3 |
6
5 |
B |
21854
|
Hospitality-Generic
|
Demonstrate knowledge of maximising hospitality sales and service opportunities to customers |
3 |
4
|
C |
27953 |
Food and Beverage Service |
Monitor food service staff to ensure the provision of hospitality sales and service opportunities to customers |
4 |
10 |
|
22885 |
Food Services
Catering Services |
Demonstrate knowledge of menu adaptation and resource requirements for preparing food for food services Demonstrate knowledge of menu adaptation and resource requirements for preparing food for catering services |
2
3
|
4 |
B |
22886
|
Food Services
|
Demonstrate knowledge of planning menus for food services |
3
|
6
|
C |
27945 |
Catering Services |
Apply menu requirements to catering services production |
4 |
10 |
|
22887 |
Food Services
Catering Services |
Supervise and monitor standards of catering operations and staff in food services Monitor and maintain standards of catering operations and staff in catering services |
4 |
10 |
B |
25012 |
Food Services |
Organise and prepare food |
3 |
4 |
C |
25013 |
Food Services |
Present food |
3 |
4 |
C |
25014 |
Food Services |
Use basic methods of cookery |
3 |
6 |
C |
25015 |
Food Services |
Prepare, cook and serve food for food service |
3 |
8 |
C |
25025 |
Food Services |
Provide and coordinate hospitality service for a food services operation |
3 |
6 |
C |
27946 |
Catering Services |
Prepare, cook and serve food for catering services production |
4 |
10 |
|
25016 |
Food Services |
Receive and store kitchen supplies for catering requirements in the food services sector |
3 |
4 |
C |
25019 |
Food Services |
Apply catering control principles |
3 |
4 |
C |
27947 |
Catering Services |
Apply catering control principles and storage requirements to catering services production |
4 |
5 |
|
25018
|
Food Services |
Package prepared catering items for the food services sector |
3
|
2
|
C
|
25020
|
Food Services |
Transport and store catering items in a safe and hygienic manner for the food services sector |
3
|
3
|
C |
27948 |
Catering Services |
Package and transport prepared catering items for a catering services operation |
3 |
5 |
|
25021 |
Food Services
|
Monitor catering revenue and costs |
4 |
4 |
C |
27956 |
Catering Services |
Monitor and maintain catering revenue and costs for a catering services operation |
4 |
5 |
|
25023 |
Food Services
|
Develop menus to meet special dietary and cultural needs |
4
|
6
|
C |
27957 |
Catering Services |
Develop menus to meet special dietary and cultural needs for a catering services operation |
4 |
10 |
|
25317 |
Food Services |
Select catering systems |
4 |
10 |
C |
28021 |
Catering Services |
Select catering systems for a catering services operation |
5 |
10 |
|
25494 |
Cookery |
Prepare raw ingredients for quick service food products |
2 |
2 |
C |
25495 |
Food and Beverage Service |
Assemble food products in a quick service restaurant |
2 |
3 |
C |
27959 |
Food and Beverage Service |
Prepare for food service in a quick service restaurant |
3 |
10 |
|
25498
|
Hospitality Management |
Coordinate production requirements in a quick service restaurant |
4
|
30
|
C |
27954 |
Food and Beverage Service |
Monitor and maintain production requirements for a shift in a quick service restaurant |
4 |
15 |
|
27958 |
Food and Beverage Service
|
Monitor and maintain customer and staff service requirements for a shift in a quick service restaurant |
4 |
15 |
|
Service Sector > Hospitality > Accommodation Services
ID |
Title |
Level |
Credit |
Review Category |
26024
|
Maintain room servicing supplies in a commercial hospitality establishment |
2
|
2
|
C |
27930 |
Clean and service a room in a hotel |
3 |
25 |
|
Service Sector > Hospitality > Catering Services
ID |
Title |
Level |
Credit |
Review Category |
27949 |
Provide counter food and beverage service for a catering services operation |
3 |
15 |
New |
27950 |
Cook food items for a catering services operation |
3 |
15 |
New |
27952 |
Prepare fruit, vegetables and salads for a trayline service in a catering services operation |
3 |
10 |
New |
Service Sector > Hospitality > Cookery
ID |
Title |
Level |
Credit |
Review Category |
13343 |
Demonstrate knowledge of basic nutrition in commercial catering |
3 |
4 5 |
B |
Service Sector > Hospitality > Food and Beverage Service
ID |
Title |
Level |
Credit |
Review Category |
14420 |
Demonstrate knowledge of alcoholic and non-alcoholic beverages |
3 |
3 |
D |
14421 |
Provide alcoholic beverage service in a licensed commercial environment |
3 |
10 |
C |
14423 |
Make and serve hot alcoholic beverages in a licensed commercial environment |
3
|
2
|
C |
27939 |
Provide alcoholic beverage service in a hospitality establishment |
3 |
10 |
|
14424 |
Prepare and serve alcoholic cocktails in a licensed commercial environment |
3 4 |
8 |
B |
14432 |
Take, amend, and cancel reservations for food and beverage service in a commercial hospitality environment Take, amend, and cancel reservations for restaurant service in a hospitality establishment |
3
4 |
3
5 |
B |
14441
|
Provide counter food and beverage service in a commercial hospitality environment Provide cafe counter service in a hospitality establishment |
3
|
3
10 |
B
|
14445 |
Maintain rooms for functions in a commercial hospitality environment |
3 |
3 |
C |
14446
|
Provide food and beverage service for functions in a commercial hospitality environment |
3
|
12 |
C |
27943 |
Provide functions service in a hospitality establishment |
3 |
15 |
|
17550 |
Set up and supervise service at food and beverage functions |
4 |
5 |
C |
17551 |
Prepare and supervise daily beverage service operations |
4 |
3 |
C |
17552 |
Plan and supervise daily food service operations |
4 |
5 |
C |
27944 |
Plan and supervise food and beverage service operations in a hospitality establishment |
5 |
20 |
|
24679 |
Plan and coordinate espresso beverage service |
4 |
20 15 |
B |
25493 |
Perform crew duties in a quick service restaurant |
2 |
2 |
C |
25496 |
Serve customers in a quick service restaurant |
2 |
4 |
C |
27934 |
Provide food service in a quick service restaurant |
3 |
10 |
|
26308 |
Provide restaurant food and beverage service in a commercial hospitality environment Provide restaurant service in a hospitality establishment |
3 |
20 |
B |
26309 |
Provide buffet and beverage service in a commercial hospitality environment |
3 |
12 |
C |
27942 |
Provide buffet service in a hospitality establishment |
3 |
15 |
|
27940 |
Provide cafe table service in a hospitality establishment |
3 |
10 |
New |
Service Sector > Hospitality > Food Safety
ID |
Title |
Level |
Credit |
Review Category |
15274 |
Work in a food business under a food safety programme |
3
|
4
|
C |
27955
|
Apply food safety practices in a food related business |
3 |
5 |
|
15275 |
Supervise staff under a food safety programme Monitor staff under a food safety programme in a food related business |
4 |
10 15 |
B |
Service Sector > Hospitality > Food Services
ID |
Title |
Level |
Credit |
Review Category |
9764 |
Design menus and meals for flight catering |
2 |
2 |
D |
9765 |
Assemble a flight meal |
2 |
2 |
D |
9766 |
Assemble flight catering supplies |
2 |
2 |
D |
9767 |
Provide flight catering services |
3 |
2 |
D |
Service Sector > Hospitality > Guest Services
ID |
Title |
Level |
Credit |
Review Category |
14411
|
Provide arrival and departure services at reception in a commercial hospitality environment |
3
|
8
|
C |
14412
|
Book accommodation for guests in a commercial hospitality environment |
3
|
4
|
C |
27933 |
Provide reception services in a commercial hospitality establishment |
3 |
25 |
|
14413 |
Provide a reservation service using a property management system in a commercial hospitality environment |
4 |
10
|
C |
14414 |
Exchange foreign cash and travellers cheques for guests in a commercial hospitality environment |
3
|
2
|
C |
26951 |
Maintain a reservation service in a commercial hospitality environment |
4
|
8
|
C
|
27932 |
Provide reception services in a hotel |
4 |
45 |
|
Service Sector > Hospitality > Hospitality Management
ID |
Title |
Level |
Credit |
Review Category |
26369 |
Manage a quick service restaurant |
5 |
20 15 |
B |
26609 |
Manage a food services operation Manage a catering services operation |
5 |
25 20 |
B |
Service Sector > Service Sector Skills > Service Delivery
ID |
Title |
Level |
Credit |
Review Category |
27929 |
Apply standard operating procedures and the code of conduct to a work role in a service delivery organisation |
3 |
5 |
New |
27935 |
Apply staffing strategies to achieve service delivery outcomes for operational roles in a service delivery organisation |
5 |
10 |
New |
27936 |
Manage operating procedures and compliance requirements to meet service delivery outcomes |
5 |
10 |
New |
27938 |
Manage staff to meet service delivery outcomes |
5 |
10 |
New |
27960 |
Monitor and maintain health, safety and security practices for a service delivery organisation |
4 |
5 |
New |
27961 |
Monitor and maintain staff performance and interactions with customers to meet service delivery outcomes |
4 |
5 |
New |
27962 |
Monitor and maintain the application of standard operating policies and procedures in a service delivery organisation |
4 |
5 |
New |