Field          Service Sector

 

Review of Hospitality unit standards

 

Subfield

Domain

ID

Hospitality

Accommodation Services

22336, 26024

Cookery

13343, 25494

Food and Beverage Services

14420, 14421, 14423, 14424, 14432, 14441, 14445, 14446, 17550-17552, 24679, 25493, 25496, 26308, 26309, 25495

Food Safety

15274, 15275

Food Services

9764-9767, 14452, 22885-22887, 25012-25016, 25018-25021, 25023, 25025, 25317

Guest Services

14402-14405, 14411-14414, 20665, 22338, 26951

Hospitality - Generic

14410, 14464, 14465, 21853, 21854, 25513

Hospitality Management

25498, 26369, 26609

 

ServiceIQ has completed the review of the unit standards listed above.

 

Date new versions published                                                          December 2013

 

Planned review date                                                                           December 2018

 

Summary

 

As a result of their TRoQ process, ServiceIQ have reviewed a number of their unit standards to better reflect the requirements of the outcomes listed in the new qualifications.  This process has resulted in forty-six unit standards being replaced with twenty-five new unit standards.  A further eleven unit standards have been developed to fill identified gaps.  As a result of the evaluation of the new qualifications the Food Services area has been renamed Catering Services which has required a change to all of the unit standards in the Food Services domain.  A new domain of Service Delivery has also been registered.

 

These changes were endorsed by both industry and providers in November 2012.  Changes to the Food Services unit standards were endorsed by the industry in February 2013.

 

Main changes

 

·        46 unit standards were replaced by 25 new unit standards.

·        11 new unit standards were developed.

·        Credits were increased on four existing unit standards, and decreased on four existing unit standards.

·        Level was increased on three existing unit standards.

·        Standard-setting body details were amended on all unit standards.

·        Food Services domain was changed to Catering Services domain and all unit standards in the Food Services domain were amended to reflect the change to Catering Services.

·        A new domain of Service Delivery was added.

 

Category C and D unit standards will expire at the end of December 2016

 

Impact on existing organisations with consent to assess

 

Current consent for

Consent extended to

Nature of consent

Classification or ID

Level

Nature of consent

Classification or ID

Level

Subfield

Hospitality

3

Standard

14424, 14432, 27932, 27945, 27946, 27947, 27953

4

Subfield

Hospitality

3+

Standard

27927, 27928

3

Domain

Accommodation Services

2

Standard

27930

3

Domain

Accommodation Services

4

Standard

27937

5

Domain

Cookery

2+

Standard

27959

3

Domain

Food and Beverage Service

2

Standard

27934, 27959

3

Domain

Food and Beverage Service

3

Standard

14424, 14432

4

Domain

Food and Beverage Service

4

Standard

27944

5

Domain

Guest Services

5+

Standard

27937

5

Domain

Hospitality - Generic

2

Standard

27931

3

Domain

Hospitality - Generic

2+

Standard

27927

3

Domain

Hospitality - Generic

3

Standard

21853, 27928

3

Domain

Hospitality - Generic

3

Standard

27953

4

Domain

Hospitality Management

5+

Standard

27954, 27958

4

Standard

14403

4

Standard

27937

5

Standard

14405

3

Standard

27931

3

Standard

14410

2

Standard

27931

3

Standard

14411

3

Standard

27933

3

Standard

14412

3

Standard

27933

3

Standard

14413

4

Standard

27932

4

Standard

14414

3

Standard

27932

4

Standard

14421

3

Standard

27939

3

Standard

14423

3

Standard

27939

3

Standard

14445

3

Standard

27943

3

Standard

14446

3

Standard

27943

3

Standard

14452

2

Standard

27951

3

Standard

14464

3

Standard

27928

3

Standard

14465

3

Standard

27927

3

Standard

15274

3

Standard

27955

3

Standard

17550

4

Standard

27944

5

Standard

17551

4

Standard

27944

5

Standard

17552

4

Standard

27944

5

Standard

20665

2

Standard

27931

3

Standard

21854

3

Standard

27953

4

Standard

22886

3

Standard

27945

4

Standard

25498

4

Standard

27954, 27958

4

Standard

25513

2

Standard

27927

3

Standard

26309

3

Standard

27942

3

 

Impact on Consent and Moderation Requirements (CMR)

 

None.

 

Impact on registered qualifications

 

Key to type of impact

Affected

The qualification lists a reviewed classification (domain or subfield) in an elective set

The qualification lists a standard that has changes to level or credits

The qualification lists a C or D category standard

Not materially affected

The qualification lists a standard that has a new title

The qualification lists a standard that has a new classification

 

The following ServiceIQ qualifications are affected by the outcome of this review.  These qualifications are part of the sector review of Food and Hospitality qualifications that began in 2011.

 

Ref

Qualification Title

Classification or ID

0769

National Diploma in Hospitality (Management) (Level 5)

14464, 14465, 15275

1245

National Diploma in Hospitality (Operational Management) (Level 5) with strands in Kitchen Management, Food and Beverage Management, Rooms Division Management, Functions Management, Quick Service Restaurants Management and Food Services Management

15275, 25021, 25023, 26369, 26609

1513

National Certificate in Service Sector (Level 3) with strands in Beauty Services; Hospitality; Recreation, Sport, and Fitness; Retail; and Tourism

14465

 

The following table identifies qualifications developed by other SSBs that are affected by the outcome of this review.  The SSBs have been advised that the qualifications require revision.

 

Ref

Qualification Title

ID

SSB Name

1677

National Certificate in Health, Disability, and Aged Support (Health Assistants) (Level 3) with strands in Dietitian Assistance, Dental Assistance, Healthcare Assistance, and Rehabilitation Assistance

13343

Community Support Services ITO (Careerforce)

0343

National Certificate in Food and Related Products Processing (Level 3)

15274

Competenz

0524

National Certificate in Maritime (Commercial Vessel Hospitality Crew Member) (Level 2)

14464

1628

National Certificate in Maritime (On-board Passenger Services) (Level 3)

14421, 14441, 14464

1682

National Certificate in Rail Operations (Passenger Services) (Level 2) with an optional strand in Train Management

14441

 

Detailed list of unit standards - classification, title, level, and credits

 

All changes are in bold.

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Service Sector > Hospitality

Service Sector > Service Sector Skills

ID

Domain

Title

Level

Credit

Review Category

14465

Hospitality - Generic

Maintain a safe and secure environment for people in the hospitality industry

3

3

C

25513

Hospitality - Generic

Participate in environmentally sustainable work in the hospitality industry

2

3

C

27927

 

Service Delivery

 

Apply health, safety and security practices to service delivery operations

3

 

5

 

 

14464

Hospitality - Generic

Deal with customer complaints in the hospitality industry

3

4

C

27928

Service Delivery

Interact with other staff, managers and customers to provide service delivery outcomes

3

5

 

 

Service Sector > Hospitality

ID

Domain

Title

Level

Credit

Review Category

14402

Guest Services

Provide a porter service in a commercial hospitality environment

2

4

C

14404

Guest Services

Handle, store, and provide guest and establishment property in a commercial hospitality environment

2

4

C

14405

Guest Services

Provide an information and booking service for guests in a commercial hospitality environment

3

4

C

14410

Hospitality - Generic

 

Provide establishment equipment to customers in a commercial hospitality environment

2

2

C

20665

Guest Services

 

Provide a mail and communications service for guests in a commercial hospitality environment

2

 

3

 

C

 

27931

Guest Services

Provide portering services in a hotel

3

25

 

14403

Guest Services

 

Manage a concierge service in a commercial hospitality environment

4

8

C

22336

Accommodation Services

 

Plan and supervise daily housekeeping operations in a commercial hospitality environment

4

10

C

22338

Guest Services

 

Plan and supervise daily front office operations in a commercial hospitality environment

4

10

 

C

27937

Accommodation Services

Prepare for and supervise accommodation operations in a hotel

5

30

 

14452

 

Food Services

 

Provide trayline food services in a commercial hospitality environment

2

 

2

C

27951

Catering Services

Provide trayline services for a catering services operation

3

5

 

 

21853

Hospitality - Generic

 

Food and Beverage Service

Provide hospitality sales and service opportunities to customers

Provide hospitality sales and service opportunities to customers

3

6

 

 

5

B

21854

 

Hospitality-Generic

 

Demonstrate knowledge of maximising hospitality sales and service opportunities to customers

3

4

 

C

27953

Food and Beverage Service

Monitor food service staff to ensure the provision of hospitality sales and service opportunities to customers

4

10

 

22885

Food Services

 

 

 

Catering Services

Demonstrate knowledge of menu adaptation and resource requirements for preparing food for food services

Demonstrate knowledge of menu adaptation and resource requirements for preparing food for catering services

2

 

 

 

3

 

 

 

4

B

22886

 

Food Services

 

Demonstrate knowledge of planning menus for food services

3

 

6

 

C

27945

Catering Services

Apply menu requirements to catering services production

4

10

 

22887

Food Services

 

 

Catering Services

Supervise and monitor standards of catering operations and staff in food services

Monitor and maintain standards of catering operations and staff in catering services

4

10

B

25012

Food Services

Organise and prepare food

3

4

C

25013

Food Services

Present food

3

4

C

25014

Food Services

Use basic methods of cookery

3

6

C

25015

Food Services

Prepare, cook and serve food for food service

3

8

C

25025

Food Services

Provide and coordinate hospitality service for a food services operation

3

6

C

27946

Catering Services

Prepare, cook and serve food for catering services production

4

10

 

25016

Food Services

Receive and store kitchen supplies for catering requirements in the food services sector

3

4

C

25019

Food Services

Apply catering control principles

3

4

C

27947

Catering Services

Apply catering control principles and storage requirements to catering services production

4

5

 

25018

 

Food Services

Package prepared catering items for the food services sector

3

 

2

 

C

 

25020

 

Food Services

Transport and store catering items in a safe and hygienic manner for the food services sector

3

 

3

 

C

27948

Catering Services

Package and transport prepared catering items for a catering services operation

3

5

 

25021

Food Services

 

Monitor catering revenue and costs

4

4

C

27956

Catering Services

Monitor and maintain catering revenue and costs for a catering services operation

4

5

 

25023

Food Services

 

Develop menus to meet special dietary and cultural needs

4

 

6

 

C

27957

Catering Services

Develop menus to meet special dietary and cultural needs for a catering services operation

4

10

 

25317

Food Services

Select catering systems

4

10

C

28021

Catering Services

Select catering systems for a catering services operation

5

10

 

25494

Cookery

Prepare raw ingredients for quick service food products

2

2

C

25495

Food and Beverage Service

Assemble food products in a quick service restaurant

2

3

C

27959

Food and Beverage Service

Prepare for food service in a quick service restaurant

3

10

 

25498

 

Hospitality Management

Coordinate production requirements in a quick service restaurant

4

 

30

 

C

27954

Food and Beverage Service

Monitor and maintain production requirements for a shift in a quick service restaurant

4

15

 

27958

Food and Beverage Service

 

Monitor and maintain customer and staff service requirements for a shift in a quick service restaurant

4

15

 

 

Service Sector > Hospitality > Accommodation Services

ID

Title

Level

Credit

Review Category

26024

 

Maintain room servicing supplies in a commercial hospitality establishment

2

 

2

 

C

27930

Clean and service a room in a hotel

3

25

 

 

Service Sector > Hospitality > Catering Services

ID

Title

Level

Credit

Review Category

27949

Provide counter food and beverage service for a catering services operation

3

15

New

27950

Cook food items for a catering services operation

3

15

New

27952

Prepare fruit, vegetables and salads for a trayline service in a catering services operation

3

10

New

 

Service Sector > Hospitality > Cookery

ID

Title

Level

Credit

Review Category

13343

Demonstrate knowledge of basic nutrition in commercial catering

3

4

5

B

 

Service Sector > Hospitality > Food and Beverage Service

ID

Title

Level

Credit

Review Category

14420

Demonstrate knowledge of alcoholic and non-alcoholic beverages

3

3

D

14421

Provide alcoholic beverage service in a licensed commercial environment

3

10

C

14423

Make and serve hot alcoholic beverages in a licensed commercial environment

3

 

2

 

C

27939

Provide alcoholic beverage service in a hospitality establishment

3

10

 

14424

Prepare and serve alcoholic cocktails in a licensed commercial environment

3

4

8

B

14432

Take, amend, and cancel reservations for food and beverage service in a commercial hospitality environment

Take, amend, and cancel reservations for restaurant service in a hospitality establishment

3

 

 

4

3

 

 

5

B

14441

 

 

Provide counter food and beverage service in a commercial hospitality environment

Provide cafe counter service in a hospitality establishment

3

 

 

3

 

10

B

 

 

14445

Maintain rooms for functions in a commercial hospitality environment

3

3

C

14446

 

Provide food and beverage service for functions in a commercial hospitality environment

3

 

12

C

27943

Provide functions service in a hospitality establishment

3

15

 

17550

Set up and supervise service at food and beverage functions

4

5

C

17551

Prepare and supervise daily beverage service operations

4

3

C

17552

Plan and supervise daily food service operations

4

5

C

27944

Plan and supervise food and beverage service operations in a hospitality establishment

5

20

 

24679

Plan and coordinate espresso beverage service

4

20

15

B

25493

Perform crew duties in a quick service restaurant

2

2

C

25496

Serve customers in a quick service restaurant

2

4

C

27934

Provide food service in a quick service restaurant

3

10

 

26308

Provide restaurant food and beverage service in a commercial hospitality environment

Provide restaurant service in a hospitality establishment

3

20

B

26309

Provide buffet and beverage service in a commercial hospitality environment

3

12

C

27942

Provide buffet service in a hospitality establishment

3

15

 

27940

Provide cafe table service in a hospitality establishment

3

10

New

 

Service Sector > Hospitality > Food Safety

ID

Title

Level

Credit

Review Category

15274

Work in a food business under a food safety programme

3

 

4

 

C

27955

 

Apply food safety practices in a food related business

3

5

 

15275

Supervise staff under a food safety programme

Monitor staff under a food safety programme in a food related business

4

10

15

B

 

Service Sector > Hospitality > Food Services

ID

Title

Level

Credit

Review Category

9764

Design menus and meals for flight catering

2

2

D

9765

Assemble a flight meal

2

2

D

9766

Assemble flight catering supplies

2

2

D

9767

Provide flight catering services

3

2

D

 

Service Sector > Hospitality > Guest Services

ID

Title

Level

Credit

Review Category

14411

 

Provide arrival and departure services at reception in a commercial hospitality environment

3

 

8

 

C

14412

 

Book accommodation for guests in a commercial hospitality environment

3

 

4

 

C

27933

Provide reception services in a commercial hospitality establishment

3

25

 

14413

Provide a reservation service using a property management system in a commercial hospitality environment

4

10

 

C

14414

Exchange foreign cash and travellers cheques for guests in a commercial hospitality environment

3

 

2

 

C

26951

Maintain a reservation service in a commercial hospitality environment

4

 

8

 

C

 

27932

Provide reception services in a hotel

4

45

 

 

Service Sector > Hospitality > Hospitality Management

ID

Title

Level

Credit

Review Category

26369

Manage a quick service restaurant

5

20

15

B

26609

Manage a food services operation

Manage a catering services operation

5

25

20

B

 

Service Sector > Service Sector Skills > Service Delivery

ID

Title

Level

Credit

Review Category

27929

Apply standard operating procedures and the code of conduct to a work role in a service delivery organisation

3

5

New

27935

Apply staffing strategies to achieve service delivery outcomes for operational roles in a service delivery organisation

5

10

New

27936

Manage operating procedures and compliance requirements to meet service delivery outcomes

5

10

New

27938

Manage staff to meet service delivery outcomes

5

10

New

27960

Monitor and maintain health, safety and security practices for a service delivery organisation

4

5

New

27961

Monitor and maintain staff performance and interactions with customers to meet service delivery outcomes

4

5

New

27962

Monitor and maintain the application of standard operating policies and procedures in a service delivery organisation

4

5

New