Field Service Sector
Review of Travel and Visitor Services unit standards
|
Subfield |
Domain |
ID |
|
Tourism |
Travel |
3727,18211 |
|
Visitor Services |
20490 |
ServiceIQ has completed the review of the unit standards listed above.
Date new versions published December 2013
Planned review date December 2018
Summary
An industry and provider advisory group was formed to gather views on training requirements for new travel qualifications mandated by the industry under the Targeted Review of Qualifications process. Meetings of providers and industry representatives were held both jointly and separately.
Eight new standards were developed to meet identified gaps and three existing standards were amended to better reflect industry needs and practice. The new and changed standards were endorsed by providers and industry.
Main changes
· New standards 28122-28129 were developed.
· Standard 20490 was modified and moved from the Visitor Services to the Travel Domain.
· The content of standards 3727 and 18211 was modified.
Category C unit standards will expire at the end of December 2017
Impact on registered qualifications
|
Key to type of impact | |
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
|
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following ServiceIQ qualifications are impacted by the outcome of this review. The standard that generated the status Affected is listed in bold.
|
Ref |
Qualification Title |
Classification or ID |
|
0113 |
National Certificate in Travel (Level 4) |
20490 |
|
0311 |
National Certificate in Tourism (Visitor Information) with an optional strand in i-SITE Visitor Centre Information |
|
Key to review category | |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Detailed list of unit standards - classification, title, level, and credits
All changes are in bold.
Service Sector > Tourism > Travel
|
ID |
Title |
Level |
Credit |
Review Category |
|
3727 |
Demonstrate knowledge of Pacific Island countries as tourist destinations |
3 |
8 |
B |
|
|
Demonstrate knowledge of Pacific Island countries as visitor destinations |
|
5 |
|
|
18211 |
Demonstrate knowledge of Australia as a tourist destination |
3 |
8 |
B |
|
|
Demonstrate knowledge of Australia as a visitor destination |
|
5 |
|
|
28122 |
Demonstrate knowledge of relationship building, and selling tools, used in the travel industry |
4 |
6 |
New |
|
28123 |
Explain and evaluate travel products used in the travel industry |
4 |
5 |
New |
|
28124 |
Demonstrate knowledge of technology and social media used in the travel industry |
4 |
5 |
New |
|
28125 |
Produce travel itineraries to Pacific Island and Australian destinations |
4 |
8 |
New |
|
28126 |
Demonstrate knowledge of world geography, including the Pacific Islands and Australia, relevant to the travel industry |
3 |
5 |
New |
|
28127 |
Demonstrate knowledge of business operations within a specified travel industry workplace |
4 |
5 |
New |
|
28128 |
Demonstrate knowledge of financial operations in the travel industry |
4 |
6 |
New |
|
25505 |
Process short haul air travel requirements using a computer reservation system |
3 |
5 |
C |
|
25506 |
Process short haul ground travel requirements using a computer reservation system |
3 |
5 | |
|
26469 |
Process long haul air travel requirements using a computer reservation system |
4 |
5 | |
|
28129 |
Process travel arrangements using a computer reservation system |
4 |
5 |
Service Sector > Tourism > Visitor Services
Service Sector > Tourism > Travel
|
ID |
Title |
Level |
Credit |
Review Category |
|
20490 |
Outline and apply contract legislation and common law principles to the tourism industry |
4 |
6 |
B |
|
|
Demonstrate knowledge of legislation relevant to the travel industry |
|
|
|