Field Service
Sector
Revision and
Rollover of Retail, Distribution and
Sales unit standards
|
Subfield |
Domain |
ID |
|
Retail
Distribution and Sales |
Retail and Distribution Core Skills |
11941,11968,11971, 11974,19583, 24997,
24998 |
|
Sales Transactions |
11942 |
|
|
Stock Control |
406 |
ServiceIQ has completed the revision of the unit standards listed above.
Date new versions published October
2013
Planned review dates
Standards 406, 24997, and 24998 31
December 2015
Standards 11941, 11942, 11968, 11971, 11974,
19583 31 December 2016
Summary
Moderation of
assessment has shown that these standards required various improvements,
including clarifying the amount of evidence required, and making them more
relevant to the circumstances of retail and distribution environments. The changes are technical and for
clarification. There is no significant
change to the outcomes of the standards. The following unit standards were revised and
rolled over with the planned review date of 31 December 2015: 406, 24997, and
24998.
Main changes
·
The
wording of outcomes, evidence requirements, and ranges of unit standards 406,
11941, 11942, 11968, 11971, 11974, 19583, 24997, 24998 was updated for clarity
and to be realistically applicable to workplace circumstances.
·
Titles
of unit standards 11941, 11942, 11968, and 24998 were altered.
·
Recommended
entry requirements were removed from unit standard 11941.
Impact on registered
qualifications
|
Key to type of impact |
|
|
Affected |
The qualification lists a reviewed classification (domain or subfield)
in an elective set The qualification lists a standard that has changes to level or
credits The qualification lists a C or D category standard |
|
Not
materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following table identifies qualifications developed by
other SSBs that are impacted by
the outcome of this revision. The SSBs have been advised that the
qualifications require revision. The
qualifications listed are not materially affected.
|
Ref |
Qualification Title |
Classification or ID |
SSB Name |
|
0548 |
National Certificate in Marine Sales and Services (Marine
Retail and Distribution) (Level 2) |
11941 |
NZ
Marine Industry Training Organisation |
|
1472 |
National Certificate in Marine Sales and Services (Marine
Retail and Distribution) (Level 4) |
11968 |
|
|
1680 |
National Certificate in Marina Operations and Services
(Level 3) with strands in Administration, and Operations |
11968 |
|
|
1341 |
National Certificate in Industrial Textile Fabrication
(Level 4) with strands in Canvas Fabrication; Sailmaking; and Vehicle
Trimming and Upholstery |
11968 |
NZ
Motor Industry Training Organisation (Incorporated) |
|
0440 |
National Certificate in Snowsport Equipment |
11941 |
Skills
Active Aotearoa Limited |
|
1469 |
National Certificate in Electrical Equipment (Level 3) |
11968 |
The
Skills Organisation |
Detailed list of unit standards – classification, title,
level, and credits
All changes are in bold.
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
|
ID |
Title |
Level |
Credit |
|
11941 |
Establish and maintain positive customer service interactions Establish and
maintain positive customer service interactions in a retail or distribution
context |
2 |
2 |
|
11968 |
Demonstrate and integrate knowledge of legislation
applicable to sale of goods and services
Demonstrate and
apply knowledge of legislation applicable to sale of goods and services |
2 |
4 |
|
11971 |
Use safe work practices in a retail or distribution environment |
2 |
3 |
|
11974 |
Participate in a team in a retail or distribution environment |
2 |
4 |
|
19583 |
Demonstrate knowledge of products in a retail or
distribution environment |
2 |
4 |
|
24997 |
Demonstrate knowledge of theft and fraud in a retail or distribution environment |
2 |
5 |
|
24998 |
Identify and monitor
suspicious behaviour by customers and deter theft and fraud in a retail or
distribution environment Identify suspicious behaviour by customers and deter theft
and fraud in a retail or distribution environment |
2 |
4 |
Service Sector > Retail, Distribution, and Sales > Sales Transactions
|
ID |
Title |
Level |
Credit |
|
11942 |
Demonstrate knowledge of customers' shopping and buying motives Demonstrate
knowledge of customer shopping and buying motives |
2 |
3 |
Service Sector > Retail, Distribution, and Sales > Stock Control
|
ID |
Title |
Level |
Credit |
|
406 |
Maintain and take care of stock |
2 |
4 |