Field Service Sector
Revision and rollover, and review of Tourism unit standards
Subfield |
Domain |
ID |
Tourism |
Visitor Information |
18819 |
Visitor Services |
18226, 23578, 23579, 23763, 23764, 23768, 25352 |
ServiceIQ has completed the revision and rollover of the unit standards listed above. The standard in bold has been reviewed.
Date new versions published September 2014
Planned review date December 2019
Summary
While preparing for the Targeted Review of Qualifications for Tourism, an advisory group of tourism practitioners and training providers met with Aviation, Tourism and Travel Training Organisation (ATTTO) on two occasions in 2012 and determined that new standards should be developed to recognise the knowledge and skills required of tourism operators. The standards were developed by ATTTO and further developed by ServiceIQ after ATTTO merged with other industry training organisations to create ServiceIQ.
Standard 18226 was also reviewed, and standards 18819, 23758, 23759, 23763, 23764, 23768 and 25352 were revised and rolled over, to remove items that are no longer applicable and to make them suitable for use in programmes for the newly published set of New Zealand qualifications in tourism.
The standards were endorsed by the industry and providers through February and March 2014.
Main changes
· The title and content of standard 18226 were changed to suit requirements of a tourism workplace.
· There were small changes to wording, evidence requirements or explanatory notes in standards 18819, 23758, 23759, 23763, 23764, 23768, and 25352.
Impact on registered qualifications
Key to type of impact |
|
Affected |
The qualification lists a reviewed classification (domain or subfield) in an elective set The qualification lists a standard that has changes to level or credits The qualification lists a C or D category standard |
Not materially affected |
The qualification lists a standard that has a new title The qualification lists a standard that has a new classification |
The following expiring ServiceIQ qualifications are impacted by the outcome of this Review and will be replaced by New Zealand qualifications in 2014.
Ref |
Qualification Title |
Classification or ID |
0311 |
National Certificate in Tourism (Visitor Information) with an optional strand in i-SITE Visitor Centre Information |
18226 |
1518 |
National Certificate in Tourism (Tour Guiding) with an optional strand in Extended Tour Guiding |
18226 |
Revision and rollover
Detailed list of unit standards – classification, title, level, and credits
Service Sector > Tourism > Visitor Information
ID |
Title |
Level |
Credit |
18819 |
Operate systems and processes in a visitor information centre |
4 |
10 |
Service Sector > Tourism > Visitor Services
ID |
Title |
Level |
Credit |
23758 |
Demonstrate knowledge of communication and customer service theory in a tourism workplace |
3 |
4 |
23759 |
Provide customer service experiences in a tourism workplace |
3 |
10 |
23763 |
Describe and process retail payments in a tourism workplace |
3 2 |
2 |
23764 |
Demonstrate verbal communication skills in a wide range of tourism contexts |
3 |
3 |
23768 |
Describe the legal rights and responsibilities of employees and employers in a tourism workplace |
3 |
5 |
25352 |
Demonstrate and apply knowledge of environmental responsibility in a tourism workplace |
3 |
4 |
Reviewed and new standards
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
Key to review category |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
D |
Standard will expire and not be replaced |
Service Sector > Tourism > Visitor Information
ID |
Title |
Level |
Credit |
Review Category |
28289 |
Provide client services in an i-Site Visitor Information Centre |
4 |
4 |
New |
28290 |
Provide travellers with itinerary advice to enhance travel and tourism experiences at a tourism workplace |
4 |
9 |
New |
28292 |
Provide services to visitors using information technology systems in a tourism workplace |
3 |
4 |
New |
Service Sector > Tourism > Visitor Services
ID |
Title |
Level |
Credit |
Review Category |
18226 |
Demonstrate cross-cultural communication for the tourism and travel industry Apply cross-cultural communication for the tourism industry |
3 |
3 |
B |
28285 |
Explain and apply the practices and principles of sustainable tourism management |
4 |
8 |
New |
28288 |
Demonstrate knowledge of visitor information centres, their governance, and their objectives |
4 |
3 |
New |