Field          Service Sector

 

Revision and rollover, and review of Tourism unit standards

 

Subfield

Domain

ID

Tourism

Visitor Information

18819

Visitor Services

18226, 23578, 23579, 23763, 23764, 23768, 25352

 

ServiceIQ has completed the revision and rollover of the unit standards listed above. The standard in bold has been reviewed.

 

Date new versions published                                                          September 2014

 

Planned review date                                                                           December 2019

 

Summary

 

While preparing for the Targeted Review of Qualifications for Tourism, an advisory group of tourism practitioners and training providers met with Aviation, Tourism and Travel Training Organisation (ATTTO) on two occasions in 2012 and determined that new standards should be developed to recognise the knowledge and skills required of tourism operators.  The standards were developed by ATTTO and further developed by ServiceIQ after ATTTO merged with other industry training organisations to create ServiceIQ.

 

Standard 18226 was also reviewed, and standards 18819, 23758, 23759, 23763, 23764, 23768 and 25352 were revised and rolled over, to remove items that are no longer applicable and to make them suitable for use in programmes for the newly published set of New Zealand qualifications in tourism.

 

The standards were endorsed by the industry and providers through February and March 2014.

 

Main changes

 

·      The title and content of standard 18226 were changed to suit requirements of a tourism workplace.

·      There were small changes to wording, evidence requirements or explanatory notes in standards 18819, 23758, 23759, 23763, 23764, 23768, and 25352.

 

Impact on registered qualifications

 

Key to type of impact

Affected

The qualification lists a reviewed classification (domain or subfield) in an elective set

The qualification lists a standard that has changes to level or credits

The qualification lists a C or D category standard

Not materially affected

The qualification lists a standard that has a new title

The qualification lists a standard that has a new classification

 

The following expiring ServiceIQ qualifications are impacted by the outcome of this Review and will be replaced by New Zealand qualifications in 2014.  

Ref

Qualification Title

Classification or ID

0311

National Certificate in Tourism (Visitor Information) with an optional strand in i-SITE Visitor Centre Information

18226

1518

National Certificate in Tourism (Tour Guiding) with an optional strand in Extended Tour Guiding

18226

 

Revision and rollover

 

Detailed list of unit standards – classification, title, level, and credits

 

Service Sector > Tourism > Visitor Information

ID

Title

Level

Credit

18819

Operate systems and processes in a visitor information centre

4

10

 

Service Sector > Tourism > Visitor Services

ID

Title

Level

Credit

23758

Demonstrate knowledge of communication and customer service theory in a tourism workplace

3

4

23759

Provide customer service experiences in a tourism workplace

3

10

23763

Describe and process retail payments in a tourism workplace

3

2

2

23764

Demonstrate verbal communication skills in a wide range of tourism contexts

3

3

23768

Describe the legal rights and responsibilities of employees and employers in a tourism workplace

3

5

25352

Demonstrate and apply knowledge of environmental responsibility in a tourism workplace

3

4

 

Reviewed and new standards

 

Detailed list of unit standards – classification, title, level, and credits

 

All changes are in bold.

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Service Sector > Tourism > Visitor Information

ID

Title

Level

Credit

Review Category

28289

Provide client services in an i-Site Visitor Information Centre

4

4

New

28290

Provide travellers with itinerary advice to enhance travel and tourism experiences at a tourism workplace

4

9

New

28292

Provide services to visitors using information technology systems in a tourism workplace

3

4

New

 

Service Sector > Tourism > Visitor Services

ID

Title

Level

Credit

Review Category

18226

Demonstrate cross-cultural communication for the tourism and travel industry

Apply cross-cultural communication for the tourism industry

3

3

B

28285

Explain and apply the practices and principles of sustainable tourism management

4

8

New

28288

Demonstrate knowledge of visitor information centres, their governance, and their objectives

4

3

New