Field          Service Sector

 

Reinstatement of Retail, Distribution, and Sales unit standard

 

Subfield

Domain

ID

Retail, Distribution, and Sales

Retail and Distribution Core Skills

27229

 

ServiceIQ has completed the Review of the unit standards listed above. The reinstated unit standard is listed in bold above.

 

Date new versions published                                                          September 2015

 

Planned review date                                                                           December 2020

 

Summary

 

Unit standard 27229 was designated expiring in May 2015 with the last date for assessment set at 31 December 2016.

 

The knowledge and skills covered by this unit standard were to be covered by a proposed new standard. However, this unit standard was not published due to its overlap with another proposed unit standard. Without the realisation of the SSB, the other standard was not approved and published, leaving a gap in coverage.

 

In order to fulfil the required need in training programmes the SSB has decided to reinstate the standard.

 

Main changes

 

·      Unit standard 27229 was reinstated.

 

Detailed list of unit standards – classification, title, level, and credits

 

All changes are in bold.

 

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills

ID

Title

Level

Credit

Review Category

27229

Respond to customers' complaints in a retail or distribution environment during customer interactions

3

4

B(Reinstated)