Field          Humanities

 

Review of Communication Skills unit standards

 

Subfield

Domain

ID

Communication Skills

Interpersonal Communications

1277, 1285, 1293, 1294, 1296, 1297, 1299, 1304, 1307, 1311, 1312, 3501, 3503, 9677-9681, 9691, 9692, 9694, 9704, 9705, 9707, 10790, 10791, 11096-11099, 11101

Reading

2970, 2989, 2990, 25060, 25073

Writing

1273, 1279, 1280, 3483, 3488, 3490, 3491, 3492, 3494, 9685, 9701, 9703, 10792, 11095, 12336, 16612, 19629

 

NZQA National Qualifications Services has completed the review of the unit standards listed above.

 

Date new versions published                                                          February 2017

 

Planned review date                                                                           December 2021

 

Summary

 

The review was prompted by the need for some standards to be reviewed in response to stakeholder feedback, including through moderation processes.  It was decided to standardise the planned review dates for all the standards in the Subfield by including them all in the review.

 

A review panel was convened for the review, and the draft changes to the standards were endorsed by an e-mail network of stakeholders.  National consultation was conducted throughout November/December via the NZQA website.

 

Main changes

 

·      Minor changes were made to standards, to clarify where necessary and to simplify where appropriate.

·      Standards 3503 and 9677 were amended (including the titles) to better reflect the intended focus on communication skills.

·      The standards were transferred from CMR 0023 to CMR 0113, but without any change to conditions either for consent to assess or for moderation.

·      Credits for standards 1285 and 9694 were reduced to accommodate changes to the content of each standard.

·      Four standards that each duplicate a literacy standard were recommended for expiry at the end of 2020.

 

Category D unit standards will expire at the end of December 2020

 

The last date for assessment of superseded versions of Category B unit standards is December 2020

 

Detailed list of unit standards – classification, title, level, and credits

 

All changes are in bold.

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Humanities > Communication Skills > Interpersonal Communications

ID

Title

Level

Credit

Review Category

1277

Communicate information in a specified workplace

2

3

B

1285

Make enquiries and complete practical transactions

1

4

2

B

1293

Be interviewed in an informal, one-to-one, face-to-face interview

1

2

B

1294

Be interviewed in a formal interview

2

2

B

1296

Interview in an informal situation

Interview in informal situations

3

3

B

1297

Conduct an interview in a formal situation

4

5

B

1299

Be assertive in a range of specified situations

2

4

B

1304

Communicate with people from other cultures

3

2

B

1307

Speak to a known audience in a predictable situation

3

3

B

1311

Present and defend an argument orally

4

4

B

1312

Give oral instructions in the workplace

3

3

B

3501

Demonstrate knowledge of and apply listening techniques

1

3

B

3503

Participate and communicate in a team or group to complete a routine task

Communicate in a team or group to complete a routine task

1

2

B

9677

Participate in a team or group which has an objective

Communicate in a team or group which has an objective

2

3

B

9678

Conduct a formal meeting

5

4

B

9679

Apply knowledge of a formal meeting

4

4

B

9680

Communicate within a specified organisational context

2

3

B

9681

Contribute within a team or group which has an objective

3

3

B

9691

Demonstrate knowledge of group processes

5

5

B

9692

Deliver an oral presentation to an audience

5

4

B

9694

Demonstrate and apply knowledge of communication process theory

3

5

4

B

9704

Manage interpersonal conflict

4

4

B

9705

Give and respond to feedback on performance

Give feedback on performance in the workplace

3

3

B

9707

Demonstrate knowledge of workplace communication requirements

1

5

B

10790

Converse with others

1

2

D

10791

Participate in an informal meeting

2

3

B

11096

Analyse feedback contexts and apply constructive feedback techniques

5

3

B

11097

Listen actively to gain information in an interactive situation

3

3

B

11098

Analyse the use of listening strategies, and use listening techniques and respond to information received

Use and evaluate listening techniques

5

2

B

11099

Develop strategies for communicating in a culturally diverse workplace

4

4

B

11101

Collaborate within a team which has an objective

4

5

B

 

Humanities > Communication Skills > Reading

ID

Title

Level

Credit

Review Category

2970

Independently read texts about life experiences which relate to a personal identified interest

1

3

D

2989

Select, read, and assess texts to gain knowledge

Select, read, and assess texts on a topic

2

3

B

2990

Read texts to research information

3

4

B

25060

Read texts for practical purposes

1

2

D

25073

Read texts to recognise differing points of view on a topic

2

3

B

 

Humanities > Communication Skills > Writing

ID

Title

Level

Credit

Review Category

1273

Express ideas in writing and write an original story

1

4

D

1279

Write in plain English

3

3

B

1280

Use graphics in communication

2

2

B

3483

Fill in a form

1

2

B

3488

Write business correspondence for a workplace

2

3

B

3490

Complete an incident report

1

2

B

3491

Write a report

3

4

B

3492

Write a short report

2

3

B

3494

Write minutes for a formal meeting

3

3

B

9685

Write an analytical report

5

5

B

9701

Write a proposal

4

3

B

9703

Write a job procedure

5

3

B

10792

Write formal personal correspondence

1

3

B

11095

Write business correspondence to convey complex ideas and/or information

3

3

B

12336

Write a user guide or technical text

4

4

B

16612

Write documents to achieve effective communication for a business purpose

4

4

B

19629

Present a reasoned argument in a report

4

4

B