Field Humanities
Review of Communication Skills unit standards
|
Subfield |
Domain |
ID |
|
Communication Skills |
Interpersonal Communications |
1277, 1285, 1293, 1294, 1296, 1297, 1299, 1304, 1307, 1311, 1312, 3501, 3503, 9677-9681, 9691, 9692, 9694, 9704, 9705, 9707, 10790, 10791, 11096-11099, 11101 |
|
Reading |
2970, 2989, 2990, 25060, 25073 |
|
|
Writing |
1273, 1279, 1280, 3483, 3488, 3490, 3491, 3492, 3494, 9685, 9701, 9703, 10792, 11095, 12336, 16612, 19629 |
NZQA National Qualifications Services has completed the review of the unit standards listed above.
Date new versions published February 2017
Planned review date December 2021
Summary
The review was prompted by the need for some standards to be reviewed in response to stakeholder feedback, including through moderation processes. It was decided to standardise the planned review dates for all the standards in the Subfield by including them all in the review.
A review panel was convened for the review, and the draft changes to the standards were endorsed by an e-mail network of stakeholders. National consultation was conducted throughout November/December via the NZQA website.
Main changes
· Minor changes were made to standards, to clarify where necessary and to simplify where appropriate.
· Standards 3503 and 9677 were amended (including the titles) to better reflect the intended focus on communication skills.
· The standards were transferred from CMR 0023 to CMR 0113, but without any change to conditions either for consent to assess or for moderation.
· Credits for standards 1285 and 9694 were reduced to accommodate changes to the content of each standard.
· Four standards that each duplicate a literacy standard were recommended for expiry at the end of 2020.
Category D unit standards will expire at the end of December 2020
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Humanities > Communication Skills > Interpersonal Communications
|
ID |
Title |
Level |
Credit |
Review Category |
|
1277 |
Communicate information in a specified workplace |
2 |
3 |
B |
|
1285 |
Make enquiries and complete practical transactions |
1 |
4 2 |
B |
|
1293 |
Be interviewed in an informal, one-to-one, face-to-face interview |
1 |
2 |
B |
|
1294 |
Be interviewed in a formal interview |
2 |
2 |
B |
|
1296 |
Interview in an informal situation Interview in informal situations |
3 |
3 |
B |
|
1297 |
Conduct an interview in a formal situation |
4 |
5 |
B |
|
1299 |
Be assertive in a range of specified situations |
2 |
4 |
B |
|
1304 |
Communicate with people from other cultures |
3 |
2 |
B |
|
1307 |
Speak to a known audience in a predictable situation |
3 |
3 |
B |
|
1311 |
Present and defend an argument orally |
4 |
4 |
B |
|
1312 |
Give oral instructions in the workplace |
3 |
3 |
B |
|
3501 |
Demonstrate knowledge of and apply listening techniques |
1 |
3 |
B |
|
3503 |
Participate and communicate in a team or group to complete a routine task Communicate in a team or group to complete a routine task |
1 |
2 |
B |
|
9677 |
Participate in a team or group which has an objective Communicate in a team or group which has an objective |
2 |
3 |
B |
|
9678 |
Conduct a formal meeting |
5 |
4 |
B |
|
9679 |
Apply knowledge of a formal meeting |
4 |
4 |
B |
|
9680 |
Communicate within a specified organisational context |
2 |
3 |
B |
|
9681 |
Contribute within a team or group which has an objective |
3 |
3 |
B |
|
9691 |
Demonstrate knowledge of group processes |
5 |
5 |
B |
|
9692 |
Deliver an oral presentation to an audience |
5 |
4 |
B |
|
9694 |
Demonstrate and apply knowledge of communication process theory |
3 |
5 4 |
B |
|
9704 |
Manage interpersonal conflict |
4 |
4 |
B |
|
9705 |
Give and respond to feedback on performance Give feedback on performance in the workplace |
3 |
3 |
B |
|
9707 |
Demonstrate knowledge of workplace communication requirements |
1 |
5 |
B |
|
10790 |
Converse with others |
1 |
2 |
D |
|
10791 |
Participate in an informal meeting |
2 |
3 |
B |
|
11096 |
Analyse feedback contexts and apply constructive feedback techniques |
5 |
3 |
B |
|
11097 |
Listen actively to gain information in an interactive situation |
3 |
3 |
B |
|
11098 |
Analyse the use of listening strategies, and use listening techniques and respond to information received Use and evaluate listening techniques |
5 |
2 |
B |
|
11099 |
Develop strategies for communicating in a culturally diverse workplace |
4 |
4 |
B |
|
11101 |
Collaborate within a team which has an objective |
4 |
5 |
B |
Humanities > Communication Skills > Reading
|
ID |
Title |
Level |
Credit |
Review Category |
|
2970 |
Independently read texts about life experiences which relate to a personal identified interest |
1 |
3 |
D |
|
2989 |
Select, read, and assess texts to gain knowledge Select, read, and assess texts on a topic |
2 |
3 |
B |
|
2990 |
Read texts to research information |
3 |
4 |
B |
|
25060 |
Read texts for practical purposes |
1 |
2 |
D |
|
25073 |
Read texts to recognise differing points of view on a topic |
2 |
3 |
B |
Humanities > Communication Skills > Writing
|
ID |
Title |
Level |
Credit |
Review Category |
|
1273 |
Express ideas in writing and write an original story |
1 |
4 |
D |
|
1279 |
Write in plain English |
3 |
3 |
B |
|
1280 |
Use graphics in communication |
2 |
2 |
B |
|
3483 |
Fill in a form |
1 |
2 |
B |
|
3488 |
Write business correspondence for a workplace |
2 |
3 |
B |
|
3490 |
Complete an incident report |
1 |
2 |
B |
|
3491 |
Write a report |
3 |
4 |
B |
|
3492 |
Write a short report |
2 |
3 |
B |
|
3494 |
Write minutes for a formal meeting |
3 |
3 |
B |
|
9685 |
Write an analytical report |
5 |
5 |
B |
|
9701 |
Write a proposal |
4 |
3 |
B |
|
9703 |
Write a job procedure |
5 |
3 |
B |
|
10792 |
Write formal personal correspondence |
1 |
3 |
B |
|
11095 |
Write business correspondence to convey complex ideas and/or information |
3 |
3 |
B |
|
12336 |
Write a user guide or technical text |
4 |
4 |
B |
|
16612 |
Write documents to achieve effective communication for a business purpose |
4 |
4 |
B |
|
19629 |
Present a reasoned argument in a report |
4 |
4 |
B |