Field          Service Sector

 

Review and Revision of Travel unit standards

 

Subfield

Domain

ID

Tourism

Travel

3727, 3750, 5068, 9729, 9730, 9731, 18205, 18206, 18211, 18212, 18213, 18214, 18215, 18218, 18220, 18221, 18222, 18282, 20490, 25189, 25190, 25191, 25192, 25193, 25194, 25195, 25499, 25500, 25501, 25502, 25503, 25504, 25507, 25508, 25509, 26461, 26462, 26463, 26464, 26465, 26466, 26467, 26468, 26470, 26471, 28122, 28123, 28124, 28125, 28126, 28127, 28128, 28129, 28749, 28750, 28751

 

ServiceIQ has completed the review and revision of the unit standards listed above.

 

Date new versions published                                                          February 2017

 

Planned review date                                                                           31 December 2021

 

Summary

 

Most standards in this Domain were due to be reviewed. The Review, carried out with the consultation of industry experts and advisers, resulted in changes to the content of the standards. The changes were endorsed by the industry. More recently developed standards were revised as part of the same process.

 

Main changes

 

·      The level of standards 25189, 25190, 25191, 25500, 25501, 25502, and 25509 was raised.

·      The title of standards 26462 and 26464 have minor changes.

·      Minor additions and corrections were made to various unit standards.

 

Impact on existing organisations with consent to assess

 

Current consent for

Consent extended to

Nature of consent

Classification or ID

Level

Nature of consent

Classification or ID

Level

Domain

Travel

3

Standard

25189

4

Standard

25190

4

Standard

25191

4

Standard

25500

4

Standard

25501

4

Standard

25502

4

Standard

25509

4

 

Detailed list of unit standards – classification, title, level, and credits

 

All changes are in bold.

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Service Sector > Tourism > Travel

ID

Title

Level

Credit

Review Category

3727

Demonstrate knowledge of Pacific Island countries as visitor destinations

3

5

B

3750

Sell, process, and advise on foreign exchange for travel

3

2

B

5068

Supervise staff in the travel industry

5

6

B

9729

Operate a computerised system as a travel management tool

5

6

B

9730

Devise and implement compliance procedures for legislation relating to the travel industry

5

10

B

9731

Apply specific travel management functions

5

6

B

18205

Demonstrate knowledge of and process reservations for cruises outside New Zealand

4

4

B

18206

Demonstrate knowledge of and process reservations for coach and overland tours operating outside New Zealand

4

6

B

18211

Demonstrate knowledge of Australia as a visitor destination

3

5

B

18212

Demonstrate knowledge of New Zealand as a tourist destination

3

8

B

18213

Demonstrate knowledge of the United Kingdom and Eire as a tourist destination

3

8

B

18214

Demonstrate knowledge of the United States and Canada as a tourist destination

3

8

B

18215

Demonstrate knowledge of and process domestic air travel

3

4

B

18218

Construct and ticket air fares using International Air Transport Association (IATA) principles

4

12

B

18220

Advise on and sell travel insurance

3

4

B

18221

Complete tourism and travel administration tasks and use office equipment

3

3

B

18222

Research and market a group tour

4

4

B

18282

Advise customers of regulatory requirements for international air travel

3

4

B

20490

Demonstrate knowledge of legislation relevant to the travel industry

4

6

B

25189

Demonstrate knowledge of wholesale travel consultant role responsibilities, and complete consultancy tasks

3

5

B

 

 

4

 

B

25190

Demonstrate knowledge of wholesale travel finalisation consultant role responsibilities, and complete finalisation tasks

3

3

B

 

 

4

 

B

25191

Demonstrate knowledge of wholesale travel operations consultant role responsibilities, and complete operations tasks

3

3

B

 

 

4

 

B

25192

Demonstrate knowledge of airline terminology and products used in the travel industry

3

4

B

25193

Demonstrate knowledge of ground terminology and products used in the travel industry

3

4

B

25194

Produce and check numeric documents for the travel industry

3

2

B

25195

Explain travel industry brochures and travel-related documents

3

4

B

25499

Provide quotations, complete reservations, and process travel arrangements for customers in a retail travel environment

3

10

B

25500

Demonstrate knowledge of consolidation quotation consultant role responsibilities, and complete quotation tasks

3

5

B

 

 

4

 

B

25501

Demonstrate knowledge of consolidation ticketing consultant role responsibilities, and complete ticketing tasks

3

5

B

 

 

4

 

B

25502

Demonstrate knowledge of wholesale travel ticketing consultant role responsibilities, and complete ticketing tasks

3

4

B

 

 

4

 

B

25503

Identify and access travel product information and travel-related information

3

3

B

25504

Demonstrate knowledge of retail travel operations

3

4

B

25507

Use a travel management system to manage client files and process travel arrangements for clients

3

5

B

25508

Demonstrate knowledge of world travel geography

3

3

B

25509

Demonstrate knowledge of wholesale travel operations

3

4

B

 

 

4

 

B

26461

Demonstrate knowledge of Asian countries as tourist destinations

3

8

B

26462

Demonstrate knowledge of Central American and/or South American countries as tourist destinations

3

8

B

 

Demonstrate knowledge of Central American or South American countries as tourist destinations

 

 

 

26463

Demonstrate knowledge of European countries as tourist destinations

3

8

B

26464

Demonstrate knowledge of Middle Eastern and/or African countries as tourist destinations

3

8

B

 

Demonstrate knowledge of Middle Eastern or African countries as tourist destinations

 

 

 

26465

Demonstrate knowledge of and process reservations for international air travel originating from New Zealand

4

8

B

26466

Deal with customer complaints in the travel industry

4

3

B

26467

Deal with a difficult situation in the travel industry

4

3

B

26468

Produce itineraries and quotations, and complete travel reservations and documentation for groups

4

8

B

26470

Demonstrate knowledge of and provide flight options and fare quotes for air travel using the Internet

4

4

B

26471

Demonstrate knowledge of and prepare quotes for specialist travel products outside New Zealand

4

3

B

28122

Demonstrate knowledge of relationship building, and selling tools, used in the travel industry

4

6

B

28123

Explain and evaluate travel products used in the travel industry

4

5

B

28124

Demonstrate knowledge of technology and social media used in the travel industry

4

5

B

28125

Produce travel itineraries to Pacific Island and Australian destinations

4

8

B

28126

Demonstrate knowledge of world geography, including the Pacific Islands and Australia, relevant to the travel industry

3

5

B

28127

Demonstrate knowledge of business operations within a specified travel industry workplace

4

5

B

28128

Demonstrate knowledge of financial operations in the travel industry

4

6

B

28129

Process travel arrangements using a computer reservation system

4

5

B

28749

Design and sell a specialist tour in the travel industry

5

10

B

28750

Identify and promote travel-related business opportunities for a chosen market

5

10

B

28751

Manage a travel business

5

10

B