Field          Service Sector

 

Review of Visitor Information unit standards

 

Subfield

Domain

ID

Tourism

Visitor Information

9246, 12461, 18819, 25755, 25756, 25758, 28289, 28290, 28292

 

ServiceIQ has completed the Review of the unit standards listed above.

 

Date new versions published                                                          February 2017

 

Planned review date                                                                           31 December 2021

 

Summary

 

Standards in this Domain were due to be reviewed. The review, carried out with the consultation of industry experts and advisers, resulted in only minor changes to the content of the standards. Standards specific to i-SITE Visitor Information Centres were made generic. The changes were endorsed by the industry.

 

Main changes

 

·      Explanatory notes were updated and simplified.

·      References to i-SITE Visitor Information Centre were removed from Standards 25756, 25758, and 28289

·      Minor technical changes and clarifications were added where appropriate.

·      Titles changed for standards 25756, 25758, and 28289.

 

Detailed list of unit standards – classification, title, level, and credits

 

All changes are in bold.

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Service Sector > Tourism > Visitor Information

ID

Title

Level

Credit

Review Category

9246

Process information needed by visitors

3

3

B

12461

Promote provision of visitor information

5

15

B

18819

Operate systems and processes in a visitor information centre

4

10

B

25755

Demonstrate knowledge of an i-SITE Visitor Information Centre operation

3

4

B

25756

Use i-SITE Visitor Information Centre computer systems

4

4

B

 

Use visitor information centre computer systems

 

 

 

25758

Perform management functions on i-SITE Visitor Information Centre computer systems

4

2

B

 

Perform management functions on visitor information centre computer systems

 

 

 

28289

Provide client services in an i-SITE Visitor Information Centre

4

4

B

 

Provide client services in a visitor information centre

 

 

 

28290

Provide travellers with itinerary advice to enhance travel and tourism experiences at a tourism workplace

4

9

B

28292

Provide services to visitors using information technology systems in a tourism workplace

3

4

B