Field          Service Sector

 

Development of Hospitality Management unit standards

 

ServiceIQ has completed the development of six new unit standards.

 

Date new versions published                                                          March 2017

 

Planned review date                                                                           December 2021

 

Summary

 

As a result of the Targeted Review of Qualifications process, ServiceIQ has developed unit standards to reflect new conditions listed in the graduate profile outcomes in qualifications that require knowledge of application management practice and processes in a hospitality environment.  Meetings with subject matter experts were conducted, identifying the required content.  It was found that this content could not be identified in existing unit standards.

 

It was determined that no suitable unit standards that met the graduate profile outcomes exist; therefore, six new unit standards were developed to address this.  The content is based on extensive feedback with industry experts and is endorsed by industry and providers.

 

Main changes

 

·      Six new unit standards were developed to recognise a wide variety of roles in the field of hospitality management.

 

Detailed list of unit standards – classification, title, level, and credits

 

Service Sector > Hospitality > Hospitality Management

ID

Title

Level

Credit

30055

Carry out management functions for the physical assets, stock, and financial resources for a hospitality establishment

5

20

30056

Optimise and facilitate the commercial viability of service products for a hospitality establishment

5

20

30057

Plan and develop business strategies for a hospitality establishment

6

30

30058

Apply financial management techniques to the operation of a hospitality establishment

6

20

30059

Plan and apply management solutions in a change-management situation in a hospitality establishment

6

40

30060

Manage and develop staff in a hospitality establishment to ensure positive experiences for customers

6

10