Field Service Sector
Review of Airport Customer Service unit standards
|
Subfield |
Domain |
ID |
|
Aviation |
Airport Customer Service |
27230-27237 |
ServicelQ has completed the review of the unit standards listed above.
Date new versions published March 2018
Planned review date December 2023
Summary
The purpose of this review was to update legislation, definitions, industry terminology, and to tidy up performance criteria according to change of processes.
Main changes
· All guidance information was updated.
· Unit standards were transferred onto the new template.
· Titles for 27230, 27231, 27232 and 27236 were updated to better reflect unit standard content.
· Performance criteria were updated as technology and processes have changed.
· Last date of assessment was added.
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Aviation > Airport Customer Service
|
ID |
Title |
Level |
Credit |
Review Category |
|
27230 |
Complete check-in transaction for single passenger without baggage Complete check-in for single passenger without baggage |
3 |
6 |
B |
|
27231 |
Complete check-in for multiple passengers travelling with baggage Complete check-in for multiple passengers travelling together with checked baggage |
3 |
10 |
B |
|
27232 |
Demonstrate knowledge of on-carriage and in-carriage and add or amend details as part of a check-in transaction Demonstrate knowledge of on-carriage and in-carriage, and entries in the DCS as part of the check-in process |
3 |
4 |
B |
|
27233 |
Use a Departure Control System (DCS) to confirm international travel eligibility |
3 |
4 |
B |
|
27234 |
Demonstrate knowledge of international travel documents and check key features of a passport and visa |
3 |
2 |
B |
|
27235 |
Process fragile and oversize baggage items for carriage by air |
3 |
3 |
B |
|
27236 |
Provide assistance for unaccompanied minors who are travelling by air Provide assistance for an unaccompanied minor travelling by air |
3 |
4 |
B |
|
27237 |
Provide assistance to passengers with a disability at an airport |
3 |
6 |
B |