Field Business
Review of Public Sector Services unit standards
Subfield |
Domain |
ID |
Public Sector Services |
Public Sector Core Skills |
14949, 14951, 17213, 17214, 19895, 19899-19901, 19903, 19904, 19906, 19907, 25052, 26419 |
Public Sector Service Delivery |
8471-8477, 8479-8487, 18145-18147, 19908, 21061, 21441, 22746, 22747 |
The Skills Organisation has completed the review of the unit standards listed above.
Date new versions published January 2019
Planned review date December 2023
Summary
Throughout 2016 and 2018 the Skills Organisation (Skills) conducted a review of the unit standards listed above.
The review process involved face to face focused consultation with some key organisations including Local Government New Zealand, Wellington City Council, Ministry of Social Development, Ministry of Primary Industries, New Zealand Customs Service, Department of Corrections, New Zealand Society of Local Government Managers, Te Puni Kokiri, Whakatane District Council, and Housing New Zealand. Other stakeholders were also invited to comment during the development phase.
Main changes
· Credits for unit standard 17213 were reduced to better reflect its outcomes.
· The titles of unit standards 17213, 17214, and 19906 were updated to accurately reflect their outcomes.
· Legislation has been updated. Legislation appropriate to Public Sector work has been added to all new unit standards in domain Public Sector Core Skills.
· Unit standard 25052 was designated expiring and replaced by unit standard 31592.
· 34 unit standards were designated expiring with no replacement.
· Eleven new unit standards were developed.
Category C and D unit standards will expire at the end of December 2020
The last date for assessment of superseded versions of Category B unit standards is December 2020, except standard 19906 which is December 2022
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
Key to review category |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
D |
Standard will expire and not be replaced |
Business > Public Sector Services > Public Sector Core Skills
ID |
Title |
Level |
Credit |
Review Category |
14949 |
Demonstrate introductory knowledge and understanding of New Zealand law |
3 |
3 |
D |
14951 |
Demonstrate introductory knowledge and understanding of New Zealand local government |
4 |
5 |
D |
17213 |
Demonstrate knowledge of the New Zealand State Services Code of Conduct Demonstrate knowledge of a public sector code of conduct and the Protected Disclosures Act |
3 |
5
4 |
B |
17214 |
Operate a records management system in a public sector organisation Manage and maintain records in a public sector organisation |
3 |
3 |
B |
19895 |
Demonstrate knowledge of the structure and role of the State sector, Parliament and Government |
4 |
5 |
D |
19899 |
Describe the roles of central agencies and legislation that impact on the State sector |
4 |
3 |
D |
19900 |
Demonstrate knowledge of the development of New Zealand central government |
3 |
4 |
D |
19901 |
Demonstrate introductory knowledge of the public sector financial management system |
3 |
4 |
D |
19903 |
Describe the election and formation of government and implications for public sector employees |
3 |
3 |
D |
19904 |
Demonstrate knowledge of legislation |
3 |
5 |
D |
19906 |
Describe information and privacy legislation in relation to the public sector Demonstrate knowledge of information and privacy legislation in relation to the public sector |
3 |
4 |
B |
19907 |
Demonstrate knowledge of and use the government portal, agency website and intranet |
3 |
4 |
D |
25052
31592 |
Demonstrate knowledge of New Zealand's government and the State sector Demonstrate knowledge of New Zealand’s government and the public sector |
3
3 |
6
5 |
C |
26419 |
Conduct a field interview for an official statistics survey |
4 |
8 |
D |
31581 |
Communicate effectively using public sector information within own role and responsibilities |
3 |
4 |
New |
31582 |
Apply knowledge of communication in a public sector context |
4 |
6 |
New |
31583 |
Demonstrate knowledge of the law in practice in a public sector context |
4 |
7 |
New |
31584 |
Demonstrate knowledge of relating to stakeholders in a public sector context |
4 |
6 |
New |
31585 |
Manage information operationally in a public sector context |
4 |
7 |
New |
31586 |
Produce and manage records in a public sector context |
4 |
7 |
New |
31587 |
Demonstrate ethical, professional, and responsive conduct in a public sector context |
3 |
5 |
New |
31588 |
Demonstrate knowledge of key legislation relevant to own public sector organisation |
3 |
4 |
New |
31589 |
Demonstrate self-management and work cooperatively in a public sector context |
3 |
5 |
New |
31590 |
Manage workload and utilise relationships for effective service delivery in a public sector context |
4 |
11 |
New |
31591 |
Work ethically and effectively in a public sector service delivery context |
4 |
9 |
New |
Business > Public Sector Services > Public Sector Service Delivery
ID |
Title |
Level |
Credit |
Review Category |
8471 |
Develop and produce public sector service delivery protocols and agreements |
7 |
20 |
D |
8472 |
Establish and foster a client focus for public sector service delivery |
6 |
15 |
D |
8473 |
Establish processes for public sector organisations to optimise interface with the public |
6 |
10 |
D |
8474 |
Establish client needs and gain agreement on requirements for public sector service delivery |
6 |
15 |
D |
8475 |
Develop public sector service delivery objectives, and implement systems to meet client needs |
7 |
20 |
D |
8476 |
Establish process for identifying and communicating client needs for public sector services |
6 |
15 |
D |
8477 |
Coordinate the provision of services across the public sector organisation |
7 |
20 |
D |
8479 |
Provide public sector services in accordance with policy provisions and terms of purchase agreements |
6 |
10 |
D |
8480 |
Provide public sector services that comply with government legislation, principles, and priorities |
6 |
10 |
D |
8481 |
Evaluate public sector service delivery |
7 |
20 |
D |
8482 |
Establish and develop referral processes for public sector organisations |
6 |
15 |
D |
8483 |
Contribute to the development of public sector service delivery objectives and systems |
5 |
10 |
D |
8484 |
Produce public sector service delivery implementation guidelines |
5 |
10 |
D |
8485 |
Communicate government policies and priorities to public sector clients and interested parties |
6 |
10 |
D |
8486 |
Identify and respond to opportunities for development of public sector services and products |
6 |
15 |
D |
8487 |
Meet public sector organisation requirements for the provision of services |
5 |
10 |
D |
18145 |
Plan, implement, and manage a public consultation process with prescribed terms of reference |
6 |
20 |
D |
18146 |
Plan, implement, and manage a public consultation process without prescribed terms of reference |
6 |
20 |
D |
18147 |
Develop a consultation policy for a community organisation or public body |
6 |
10 |
D |
19908 |
Provide services in challenging situations to public sector clients |
6 |
5 |
D |
21061 |
Administer government grants through a public sector organisation |
5 |
15 |
D |
21441 |
Develop processes to administer a government grant through a public sector organisation |
6 |
10 |
D |
22746 |
Demonstrate knowledge of telephone interpreting as an employee in a public sector organisation |
3 |
2 |
D |
22747 |
Use a telephone interpreter to facilitate an interview in specific public sector situations |
4 |
5 |
D |