Field           Business

 

Review of Public Sector Services unit standards

 

Subfield

Domain

ID

Public Sector Services

Public Sector Core Skills

14949, 14951, 17213, 17214, 19895, 19899-19901, 19903, 19904, 19906, 19907, 25052, 26419

Public Sector Service Delivery

8471-8477, 8479-8487, 18145-18147, 19908, 21061, 21441, 22746, 22747

 

The Skills Organisation has completed the review of the unit standards listed above.

 

Date new versions published                                                               January 2019

 

Planned review date                                                                              December 2023

 

Summary

 

Throughout 2016 and 2018 the Skills Organisation (Skills) conducted a review of the unit standards listed above.

 

The review process involved face to face focused consultation with some key organisations including Local Government New Zealand, Wellington City Council, Ministry of Social Development, Ministry of Primary Industries, New Zealand Customs Service, Department of Corrections, New Zealand Society of Local Government Managers, Te Puni Kokiri, Whakatane District Council, and Housing New Zealand.  Other stakeholders were also invited to comment during the development phase.

 

Main changes

 

·      Credits for unit standard 17213 were reduced to better reflect its outcomes. 

·      The titles of unit standards 17213, 17214, and 19906 were updated to accurately reflect their outcomes.

·      Legislation has been updated.  Legislation appropriate to Public Sector work has been added to all new unit standards in domain Public Sector Core Skills.

·      Unit standard 25052 was designated expiring and replaced by unit standard 31592.

·      34 unit standards were designated expiring with no replacement.

·      Eleven new unit standards were developed.

 

Category C and D unit standards will expire at the end of December 2020

 

The last date for assessment of superseded versions of Category B unit standards is December 2020, except standard 19906 which is December 2022

 

Detailed list of unit standards – classification, title, level, and credits

 

All changes are in bold.

 

Key to review category

A

Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number

B

Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number

C

Major changes that necessitate the registration of a replacement standard with a new ID

D

Standard will expire and not be replaced

 

Business > Public Sector Services > Public Sector Core Skills

ID

Title

Level

Credit

Review Category

14949

Demonstrate introductory knowledge and understanding of New Zealand law

3

3

D

14951

Demonstrate introductory knowledge and understanding of New Zealand local government

4

5

D

17213

Demonstrate knowledge of the New Zealand State Services Code of Conduct

Demonstrate knowledge of a public sector code of conduct and the Protected Disclosures Act

3

5

 

4

B

17214

Operate a records management system in a public sector organisation

Manage and maintain records in a public sector organisation

3

3

B

19895

Demonstrate knowledge of the structure and role of the State sector, Parliament and Government

4

5

D

19899

Describe the roles of central agencies and legislation that impact on the State sector

4

3

D

19900

Demonstrate knowledge of the development of New Zealand central government

3

4

D

19901

Demonstrate introductory knowledge of the public sector financial management system

3

4

D

19903

Describe the election and formation of government and implications for public sector employees

3

3

D

19904

Demonstrate knowledge of legislation

3

5

D

19906

Describe information and privacy legislation in relation to the public sector

Demonstrate knowledge of information and privacy legislation in relation to the public sector

3

4

B

19907

Demonstrate knowledge of and use the government portal, agency website and intranet

3

4

D

25052

 

31592

Demonstrate knowledge of New Zealand's government and the State sector

Demonstrate knowledge of New Zealand’s government and the public sector

3

 

3

6

 

5

C

26419

Conduct a field interview for an official statistics survey

4

8

D

31581

Communicate effectively using public sector information within own role and responsibilities

3

4

New

31582

Apply knowledge of communication in a public sector context

4

6

New

31583

Demonstrate knowledge of the law in practice in a public sector context

4

7

New

31584

Demonstrate knowledge of relating to stakeholders in a public sector context

4

6

New

31585

Manage information operationally in a public sector context

4

7

New

31586

Produce and manage records in a public sector context

4

7

New

31587

Demonstrate ethical, professional, and responsive conduct in a public sector context 

3

5

New

31588

Demonstrate knowledge of key legislation relevant to own public sector organisation

3

4

New

31589

Demonstrate self-management and work cooperatively in a public sector context

3

5

New

31590

Manage workload and utilise relationships for effective service delivery in a public sector context

4

11

New

31591

Work ethically and effectively in a public sector service delivery context

4

9

New

 

Business > Public Sector Services > Public Sector Service Delivery

ID

Title

Level

Credit

Review Category

8471

Develop and produce public sector service delivery protocols and agreements

7

20

D

8472

Establish and foster a client focus for public sector service delivery

6

15

D

8473

Establish processes for public sector organisations to optimise interface with the public

6

10

D

8474

Establish client needs and gain agreement on requirements for public sector service delivery

6

15

D

8475

Develop public sector service delivery objectives, and implement systems to meet client needs

7

20

D

8476

Establish process for identifying and communicating client needs for public sector services

6

15

D

8477

Coordinate the provision of services across the public sector organisation

7

20

D

8479

Provide public sector services in accordance with policy provisions and terms of purchase agreements

6

10

D

8480

Provide public sector services that comply with government legislation, principles, and priorities

6

10

D

8481

Evaluate public sector service delivery

7

20

D

8482

Establish and develop referral processes for public sector organisations

6

15

D

8483

Contribute to the development of public sector service delivery objectives and systems

5

10

D

8484

Produce public sector service delivery implementation guidelines

5

10

D

8485

Communicate government policies and priorities to public sector clients and interested parties

6

10

D

8486

Identify and respond to opportunities for development of public sector services and products

6

15

D

8487

Meet public sector organisation requirements for the provision of services

5

10

D

18145

Plan, implement, and manage a public consultation process with prescribed terms of reference

6

20

D

18146

Plan, implement, and manage a public consultation process without prescribed terms of reference

6

20

D

18147

Develop a consultation policy for a community organisation or public body

6

10

D

19908

Provide services in challenging situations to public sector clients

6

5

D

21061

Administer government grants through a public sector organisation

5

15

D

21441

Develop processes to administer a government grant through a public sector organisation

6

10

D

22746

Demonstrate knowledge of telephone interpreting as an employee in a public sector organisation

3

2

D

22747

Use a telephone interpreter to facilitate an interview in specific public sector situations

4

5

D