Field:  Service Sector

Change report for the review of Travel New Zealand Qualifications

 

Reviewed qualifications

[Ref]

Version

Qualification title

Level

Credits

2204

1

New Zealand Certificate in Travel (Level 4)

4

60

2205

1

New Zealand Certificate in Travel (Level 5)

5

60

 

Review information

Qualification Developer

ServiceIQ

Reason for the review

5-year Scheduled Review

Review date

November 2020

Outcome date

February 2021

Next review date

February 2026

 

Summary of review and consultation process

A review meeting was held in February 2020 to determine industry views of the qualifications. Problems were detected in the programmes leading to the qualifications rather than the qualifications themselves. Therefore, a project to review all standards in the Travel Domain was undertaken, with a view to lay emphasis on practical demonstration of competence as opposed to demonstration of knowledge in relation to assessment questions. This was achieved, with new versions of the standards published in the November Reviews.

In the interim the intervention of the Pandemic of Covid-19 hindered communication with the group with pressure, stress, and unemployment. However, as the direction was clear from the original meeting and sufficient consensus existed for the qualification review to be completed.

 

Main changes resulting from the review

 Main changes that apply to the reviewed qualifications:

·         Strategic Purpose Statements were amended

·         Qualification award was updated

·         Evidence requirements for assuring consistency were corrected

·         Relevant legislation added in other requirements for qualification

·         Transition information was updated.

 The following changes specific to the New Zealand Certificate in Travel (Level 4) [Ref: 2204]

 were also made:

·         Outcomes 3 & 4 combined to indicate knowledge of systems and process, and business effectiveness are aimed at customer experience.

·         Conditions specific to graduate outcomes were removed.

                                                                                                                                

Review outcome

Reference

Version

Reviewed qualification

Outcome category

New qualification

details/version

2204

1

New Zealand Certificate in Travel (Level 4)

B-New version of qualification

2204-2

2205

1

New Zealand Certificate in Travel (Level 5)

B-New version of qualification

2205-2

 

Qualification review outcome categories

Outcome

Result

Category

No changes are identified to the qualification

Qualification version number and NZQF ID remain the same.

New review date is required.

A

Minor changes are identified to the qualification

New version of qualification is required (NZQF ID remains the same).

New review date is required.

B

Significant changes are required to the qualification

New replacement qualification is required with a new NZQF ID.

The existing qualification will expire.

C

The qualification is no longer required by industry

The qualification will expire with no replacement. 

D

Transition information

Reference

Version

Qualification title

Last date of assessment

2204

1

New Zealand Certificate in Travel (Level 4)

31 December 2023

2205

1

New Zealand Certificate in Travel (Level 5)

31 December 2023

Any additional information

It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition arrangements. Any person who considers they have been disadvantaged may appeal to Service IQ at the address below.

ServiceIQ

PO Box 25522

Wellington 6146

Telephone 0800 863693

Email qualifications@serviceiq.org.nz