Field Service Sector
Review of Hospitality unit standards
Subfield |
Domain |
ID |
Hospitality |
Food Safety |
167, 20666 |
Guest Services |
14406, 14408, 14409, 14416, 14467, 22339, 27931-33 |
Service IQ has completed the review of the unit standards listed above.
Date new versions published October 2021
Planned review date December 2026
Summary
The Guest Services unit standards were reviewed, and the annotated documents were published on the Service IQ website for consultation. All interested parties including consent to assess holders, were invited to give feedback. All feedback was included, where relevant.
The Food Safety unit standards were reviewed to include feedback from industry, consent to assess holders and the Service IQ moderation and assessment writing staff.
Main changes
· Guidance Information was updated to reflect current legislation.
· Minor wording changes in purpose statements were made to align to outcomes.
· The conditions for assessment were moved to the guidance information for coherency, where relevant.
· Performance criteria for unit standards 167 and 20666 were amended for assessment purposes.
· Unit standards were moved to the current template.
Detailed list of unit standards – classification, title, level, and credits
Key to review category |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
D |
Standard will expire and not be replaced |
Service Sector > Hospitality > Food Safety
ID |
Title |
Level |
Credit |
Review Category |
167 |
Practise food safety methods in a food business under supervision |
2 |
4 |
B |
20666 |
Demonstrate basic knowledge of contamination hazards and control methods used in a food business |
2 |
2 |
B |
Service Sector > Hospitality > Guest Services
ID |
Title |
Level |
Credit |
Review Category |
14406 |
Provide a commissionaire service in a commercial hospitality environment |
3 |
2 |
B |
14408 |
Provide a vehicle valet parking service in a commercial hospitality environment |
3 |
3 |
B |
14409 |
Provide courtesy transport for guests in a commercial hospitality environment |
3 |
2 |
B |
14416 |
Perform debtor control functions and reconcile balances in a commercial hospitality environment |
3 |
6 |
B |
14467 |
Use telephone systems to provide guest services for a commercial hospitality establishment |
2 |
2 |
B |
22339 |
Manage a reservation service in a commercial hospitality environment |
5 |
20 |
B |
27931 |
Provide portering services in a hotel |
3 |
25 |
B |
27932 |
Provide reception services in a hotel |
4 |
45 |
B |
27933 |
Provide reception services in a commercial hospitality establishment |
3 |
25 |
B |