Field Service Sector
Review of Visitor Services unit standards
|
Subfield |
Domain |
ID |
|
Tourism |
Visitor Services |
5563, 5565, 18226-18228, 18237, 23755, 23756, 23758-23761, 23763, 23764, 23766-23769, 24724-24733, 25352, 26472, 29763-29764 |
Ringa Hora Services Workforce Development Council has completed the review of the unit standards listed above.
Date new versions published April 2023
Planned review date December 2027
Summary
Ringa Hora Services Workforce Development Council reviewed the 32 Tourism Visitor Services standards at Level 2 and Level 3 due for review in 2021-2022. The purpose of the review was to determine whether the standards were and continued to be useful and relevant to the sector.
Engagement with key stakeholders and organisations with consent to assess was undertaken between November 2021 and December 2022, and the ongoing need for the standards was confirmed with minimal changes from feedback incorporated.
Main changes
· Purpose statements, guidance information, outcomes, performance criteria, and range statements were amended where applicable to ensure they were accurate, clear and fit for purpose, reflect the standard content, and in line with sector and regulatory requirements.
· Three new unit standards 33211, 33212, and 33213 have been developed to replace 24724, 24725, 25352 to better align with the changes to the New Zealand Certificate in Tourism (Introductory Skills) (Level 2) qualification 2198 and reflect current practice and requirements.
· Four unit standards 5563, 5565, 23756, and 23763 were set to expire without replacement due to no or low usage, and no longer being required.
· The titles of unit standards 23761 and 24731 were amended to better reflect the standard content.
· The title of unit standard 29764 was changed due to Outcome 5 being the same as Outcome 3 in unit standard 29763.
· The standard setting body was changed from ServiceIQ to Ringa Hora Services Workforce Development Council.
Category C and D unit standards will expire at the end of December 2024
Impact on existing organisations with consent to assess
|
Current consent for |
Consent extended to |
||||
|
Nature of consent |
Classification or ID |
Level |
Nature of consent |
Classification or ID |
Level |
|
Standard |
24724 |
2 |
Standard |
33211 |
2 |
|
Standard |
24725 |
3 |
Standard |
33212 |
3 |
|
Standard |
25352 |
3 |
Standard |
33213 |
3 |
Impact on Consent and Moderation Requirements (CMR)
· Reviewed unit standards were transferred from CMR 78 to CMR 112
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made – the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same – the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Tourism > Visitor Services
|
ID |
Title |
Level |
Credit |
Review Category |
|
5563 |
Conduct arrival and departure transfers for visitors |
3 |
4 |
D |
|
5565 |
Assist visitors to meet New Zealand driving requirements |
3 |
3 |
D |
|
18226 |
Apply cross-cultural communication for the tourism industry |
3 |
3 |
B |
|
18227 |
Demonstrate knowledge of support mechanisms for customers with specific needs in a tourism or travel workplace |
3 |
2 |
B |
|
18228 |
Demonstrate knowledge of specific New Zealand regions as tourist destinations |
3 |
8 |
B |
|
18237 |
Perform calculations for a tourism workplace |
2 |
3 |
B |
|
23755 |
Identify and self-evaluate the demands of a specific role in a tourism workplace |
3 |
3 |
B |
|
23756 |
Design, implement, and evaluate a personal development plan for a role in a tourism workplace |
3 |
4 |
D |
|
23758 |
Demonstrate knowledge of communication and customer service theory in a tourism workplace |
3 |
4 |
B |
|
23759 |
Provide customer service experiences in a tourism workplace |
3 |
10 |
B |
|
23760 |
Work in a team on a tourism workplace task or project |
3 |
3 |
B |
|
23761 |
Read and comprehend work-related documents in English for a tourism workplace |
2 |
3 |
B |
|
|
Read and comprehend work-related documents for a tourism workplace |
|
|
|
|
23763 |
Describe and process retail payments in a tourism workplace |
3 |
2 |
D |
|
23764 |
Demonstrate verbal communication skills in a wide range of tourism contexts |
3 |
3 |
B |
|
23766 |
Demonstrate knowledge of the tourism industry |
3 |
5 |
B |
|
23767 |
Demonstrate knowledge of and use the Internet in a tourism workplace |
2 |
2 |
B |
|
23768 |
Describe the legal rights and responsibilities of employees and employers in a tourism workplace |
3 |
5 |
B |
|
23769 |
Demonstrate knowledge of the sales function within a tourism workplace |
3 |
3 |
B |
|
24724 33211 |
Demonstrate knowledge of the history of tourism Demonstrate knowledge of the history of New Zealand tourism |
2 |
4 3 |
C |
|
24725 33212 |
Describe and analyse the economic impact of tourism Describe and analyse the economic, socio-cultural, and environmental impact of tourism |
3 3 |
4 5 |
C |
|
|
||||
|
24726 |
Describe and compare social and cultural impacts of tourism |
2 |
2 |
B |
|
24727 |
Describe and compare impacts of tourism on the physical environment Describe and compare impacts of tourism on the environment |
2 |
3 |
B |
|
24728 |
Demonstrate knowledge of work roles in tourism |
2 |
3 |
B |
|
24729 |
Demonstrate knowledge of world tourist destinations |
2 |
4 |
B |
|
24730 |
Demonstrate knowledge of the business of tourism |
2 |
4 |
B |
|
24731 |
Demonstrate knowledge of destination New Zealand Demonstrate knowledge of destination Aotearoa New Zealand |
2 |
4 |
B |
|
24732 |
Demonstrate knowledge of tourist characteristics and needs |
2 |
3 |
B |
|
24733 |
Describe and promote a New Zealand tourist destination |
3 |
5 |
B |
|
25352 |
Demonstrate and apply knowledge of environmental responsibility in a tourism workplace |
3 |
4 |
C |
|
33213 |
Demonstrate knowledge of sustainable practice in a tourism workplace |
|
5 |
|
|
26472 |
Demonstrate knowledge of and respond to customer complaints in a tourism workplace |
3 |
4 |
B |
|
29763 |
Deliver a consumable craft product tasting experience and give advice on local tourism attractions to visitors |
3 |
3 |
B |
|
29764 |
Deliver an alcoholic beverage tasting experience and give advice on local tourism attractions to visitors |
3 |
6 |
B |
|
|
Deliver an alcoholic beverage tasting experience for a tourism workplace |
|
|
|
|
|