1Field Service Sector
Review of Retail, Distribution, and Sales unit standards
|
Subfield |
Domain |
ID |
|
Retail, Distribution, and Sales |
Garden Retail |
3146-3149, 22161, 22162, 28105 |
|
Jewellery Sales and Service |
23602, 23604-23606, 23608, 23610 |
|
|
Retail Delicatessen |
11998, 15962-15971 |
|
|
Retail Produce |
15954, 15955, 15957, 15958, 28108 |
Ringa Hora Services Workforce Development Council has completed the review of the unit standards listed above.
Date new versions published February 2023
Planned review date December 2027
Summary
In March 2022 a wide range of industry members (11 companies) and all providers with consent to assess were contacted and invited to participate in the review. It was the intention of the review to maintain the usefulness of the unit standards in the interim until they are replaced by skill standards. Feedback was received on the suitability of the standards for the purposes of the industry. Standards in the Jewellery Sales and Service domain were all designated to expire, as well as unused standards in several other domains within this set. The changes were notified to the review group and no further changes were required.
Main changes
· Unit standards 3149, 15955, 15957, 15958, 15964-15967, 22161, 22162, 23602, 23604-23606, 23608, 23610, 28105 were designated to expire without replacement.
· Titles for unit standards 15954 and 15962 were amended to better align with the content.
· Legislation was updated in unit standard 3147, 11998.
· Outcome clarified for unit standard 3146.
· Guidance information upgraded for clarity in unit standards 11998, 15968.
· Minor punctuation correction in unit standards 15962, 15971.
· Standard setting body was changed from ServiceIQ to Ringa Hora Services Workforce Development Council.
Category D unit standards will expire at the end of December 2024
Impact on Consent and Moderation Requirements (CMR)
Reviewed standards were moved from CMR 0225 to CMR 0112.
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Retail, Distribution, and Sales > Garden Retail
|
ID |
Title |
Level |
Credit |
Review Category |
|
3146 |
Prepare and maintain long-term plant display environments in garden retail |
3 |
5 |
B |
|
3147 |
Provide customers with information and advice on non-plant garden retail products |
3 |
10 |
B |
|
3148 |
Assist customers with selection of plants, planting layouts, and interpretation of planting plans |
4 |
10 |
B |
|
3149 |
Demonstrate knowledge of the structure, nature and requirements of the garden retail industry |
2 |
3 |
D |
|
22161 |
Demonstrate knowledge of the techniques to maximise plant and plant product visibility and appeal |
3 |
4 |
D |
|
22162 |
Assist customers to select plants for their requirements in a garden retail workplace |
3 |
10 |
D |
|
28105 |
Apply methods and techniques of visual merchandising to non-plant products in garden retail |
3 |
8 |
D |
Service Sector > Retails, Distribution, and Sales > Jewellery Sales and Service
|
ID |
Title |
Level |
Credit |
Review Category |
|
23602 |
Identify jewellery requirements, and present options to customers |
2 |
3 |
D |
|
23604 |
Explain jewellery warranties to customers |
3 |
3 |
D |
|
23605 |
Care for and maintain jewellery |
3 |
3 |
D |
|
23606 |
Describe and demonstrate jewellery store and stock security |
3 |
3 |
D |
|
23608 |
Provide customer assistance for the maintenance, repair, remake and/or redesign of jewellery |
3 |
3 |
D |
|
23610 |
Demonstrate technical knowledge of jewellery materials |
3 |
6 |
D |
Service Sector > Retail, Distribution, and Sales > Retail Delicatessen
|
ID |
Title |
Level |
Credit |
Review Category |
|
11998 |
Prepare and present delicatessen products for sale |
2 |
3 |
B |
|
15962 |
Demonstrate knowledge of characteristics and uses of delicatessen products |
2 |
8 |
B |
|
|
Describe characteristics and uses of delicatessen products |
|
|
|
|
15963 |
Demonstrate knowledge of handling and storage of delicatessen products |
2 |
5 |
B |
|
15964 |
Demonstrate specialist knowledge of dairy products in a delicatessen |
4 |
6 |
D |
|
15965 |
Demonstrate specialist knowledge of bacon, ham, and smallgoods in a delicatessen |
4 |
6 |
D |
|
15966 |
Demonstrate specialist knowledge of ethnic and health foods in a delicatessen |
4 |
6 |
D |
|
15967 |
Demonstrate specialist knowledge of freshly prepared foods in a delicatessen |
4 |
6 |
D |
|
15968 |
Set up and maintain delicatessen cabinets |
3 |
4 |
B |
|
15969 |
Set up and maintain delicatessen merchandising displays for pre-packaged products |
3 |
4 |
B |
|
15970 |
Provide customer service in a delicatessen |
2 |
4 |
B |
|
15971 |
Prepare and present processed meats for sale in a delicatessen |
3 |
4 |
B |
Service Sector > Retail, Distribution, and Sales > Retail Produce
|
ID |
Title |
Level |
Credit |
Review Category |
|
15954 |
Demonstrate knowledge of retail produce |
2 |
4 |
B |
|
|
Demonstrate knowledge of characteristics and uses of retail produce |
|
|
|
|
15955 |
Demonstrate knowledge of handling, transport, and storage requirements of retail produce |
2 |
6 |
D |
|
15957 |
Weigh, pack, and label retail produce |
2 |
4 |
D |
|
15958 |
Store retail produce |
2 |
6 |
D |
|
28108 |
Prepare, present, and maintain retail produce for sale |
2 |
10 |
B |