Field Retail, Distribution, and Sales
Review of Retail and Distribution Core Skills unit standards
|
Subfield |
Domain |
ID |
|
Retail, Distribution, and Sales |
Retail and Distribution Core Skills |
402, 405, 11941,11968, 11971, 11978, 12003, 24996-25002, 25795-25803, 27229, 28147-28154, 28297-28303, 28306-28309 |
Ringa Hora Services Workforce Development Council has completed the review of the unit standards listed above.
Date new versions published February 2023
Planned review date December 2027
Summary
In March 2022 a wide range of industry members (11 companies) and all providers with consent to assess were contacted and invited to participate in the review. It was the intention of the review to maintain the usefulness of the unit standards in the interim until they are replaced by skill standards. Feedback was received on the suitability of the standards for the purposes of the industry. Several standards had not been used and were designated to expire. The changes were notified to the group and no further changes were required.
Main changes
· Legislation updated in unit standards 405, 11968, 12003, 24997-25002, 25802, 27229, 28147, 28149, 28298-28300, 28303.
· Guidance information amended for clarity in unit standards 11971, 12003, 24998, 24999, 25000, 25002, 25795, 28298, 28299, 28300, 28301, 28303, 28306.
· Performance criteria clarified in unit standards 402,11978, 12003, 24996, 24997, 24998, 24999, 25000, 25002, 25796, 27229, 28152, 28298, 28301.
· Punctuation corrected for performance criteria in unit standards 28151, 28152, 28302.
· Amendment of range statements of performance criteria in unit standards 402, 24998, 25001, 25002, 25796, 25797, 25745, 25798, 25801, 25802, 27229, 28152, 28297.
· Terminology clarified in unit standard 24996, 28297, 28298.
· Outcomes clarified in unit standards 405, 12003, 24996, 24997, 24998, 25000, 25796, 25802, 27229.
Category D unit standards will expire at the end of December 2024
Impact on Consent and Moderation Requirements (CMR)
The reviewed standards were moved from CMR 0225 to CMR 0112
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
|
ID |
Title |
Level |
Credit |
Review Category |
|
402 |
Demonstrate knowledge of the retail sector in New Zealand |
2 |
2 |
B |
|
405 |
Demonstrate knowledge of consumerism |
2 |
3 |
B |
|
|
Demonstrate knowledge of consumerism in a retail environment |
|
|
|
|
11941 |
Establish and maintain positive customer service interactions in a retail environment |
2 |
2 |
B |
|
11968 |
Demonstrate and apply knowledge of legislation applicable to sale of goods and services |
2 |
4 |
B |
|
11971 |
Use safe work practices in a retail environment under supervision |
2 |
3 |
B |
|
11978 |
Maintain housekeeping in a retail environment |
2 |
3 |
B |
|
12003 |
Demonstrate knowledge of buying processes in a retail or distribution environment |
3 |
3 |
B |
|
24996 |
Explain the legal definitions and consequences of theft and fraud in a retail or distribution environment |
3 |
3 |
B |
|
24997 |
Demonstrate knowledge of theft and fraud in a retail or distribution environment |
2 |
5 |
B |
|
24998 |
Identify suspicious behaviour by customers and deter theft and fraud in a retail or distribution environment |
2 |
4 |
B |
|
24999 |
Explain practices to detect and reduce staff theft and fraud in a retail or distribution environment |
3 |
4 |
B |
|
25000 |
Demonstrate knowledge of security systems and procedures used in a retail or distribution environment |
2 |
3 |
B |
|
25001 |
Describe, operate, and maintain security systems and equipment in a retail or distribution environment |
3 |
5 |
B |
|
25002 |
Train staff in loss prevention in a retail or distribution environment |
4 |
8 |
B |
|
25795 |
Demonstrate knowledge of process loss in a retail or distribution environment |
2 |
5 |
B |
|
25796 |
Demonstrate knowledge of policies and procedures to prevent process loss in a retail or distribution environment |
2 |
4 |
B |
|
25797 |
Record loss in a retail or distribution environment |
3 |
4 |
B |
|
25798 |
Minimise or prevent process loss in a retail or distribution environment |
3 |
5 |
B |
|
25799 |
Use ordering procedures to minimise loss in a retail or distribution environment |
3 |
4 |
B |
|
25800 |
Use stocktake to minimise loss in a retail or distribution environment |
4 |
4 |
D |
|
25801 |
Audit loss prevention in a retail or distribution environment |
4 |
6 |
B |
|
25802 |
Implement loss prevention policies and procedures in a retail or distribution environment |
3 |
4 |
B |
|
25803 |
Develop loss prevention policies and procedures in a retail or distribution environment |
4 |
5 |
D |
|
27229 |
Respond to customer complaints in a retail or distribution environment during customer interactions |
3 |
4 |
B |
|
|
Respond to customer complaints during customer interactions in a retail or distribution environment |
|
|
|
|
28147 |
Process grocery items at a checkout counter |
2 |
10 |
B |
|
28148 |
Manage a checkout counter in a grocery outlet |
3 |
10 |
D |
|
28149 |
Replenish non-perishable grocery items in a grocery outlet |
2 |
10 |
B |
|
28150 |
Co-ordinate the replenishing of non-perishable grocery items in a grocery outlet |
3 |
10 |
D |
|
28151 |
Replenish perishable grocery items in a grocery outlet |
2 |
10 |
B |
|
28152 |
Co-ordinate the replenishing of perishable grocery items in a grocery outlet |
3 |
10 |
B |
|
28153 |
Maintain price integrity of grocery items in a grocery outlet |
4 |
5 |
D |
|
28154 |
Maintain legislative requirements in a grocery outlet |
4 |
5 |
D |
|
28297 |
Monitor and coordinate customer service in a retail environment |
4 |
8 |
B |
|
28298 |
Demonstrate knowledge of cash handling in a retail environment |
2 |
3 |
B |
|
28299 |
Prepare cash for banking in a retail environment |
3 |
5 |
B |
|
28300 |
Supervise and maintain cash handling procedures in a retail environment |
4 |
10 |
B |
|
28301 |
Demonstrate knowledge of products and product information in a retail environment |
2 |
5 |
B |
|
28302 |
Apply product information to selling goods in a retail environment |
3 |
10 |
B |
|
28303 |
Coordinate product information and placement in a retail environment |
4 |
10 |
B |
|
28306 |
Monitor and maintain customer relationships in a retail environment |
4 |
10 |
B |
|
28307 |
Manage a produce department in a grocery outlet |
4 |
15 |
B |
|
28308 |
Coordinate and maintain the operation of a produce department in a grocery outlet |
3 |
15 |
B |
|
28309 |
Demonstrate knowledge of procurement for a produce department in a grocery outlet |
3 |
5 |
D |