Field Service Sector
Review of Sales unit standards
|
Subfield |
Domain |
ID |
|
Retail, Distribution, and Sales |
Sales |
61, 10457-10471, 26857-26876, 29290-29294 |
Ringa Hora Services Workforce Development Council has completed the review of the unit standards listed above.
Date new versions published January 2023
Planned review date December 2027
Summary
In March 2022 a wide range of industry members (11 companies) and all providers with consent to assess were contacted and invited to participate in the review. It was the intention of the review to maintain the usefulness of the unit standards in the interim until they are replaced by skill standards. Feedback was received on the suitability of the standards for the purposes of the industry. Several unit standards had not been used and were designated to expire. The changes were notified to the group and no further changes were required.
Main changes
· Unit standards 10459, 10461-10469, 26874-26875 are designated to expire.
· Unit standards 61, 10457-10458, 10460, 10470-10471, 26857, 26859-26863, 26865-26873, 26876, 29290-29294 legislation was updated.
· Unit standards 26876, 29290-29294 guidance information was updated.
· Unit standard 26869 correction in performance criterion range.
Category D unit standards will expire at the end of December 2024
Impact on Consent and Moderation Requirements (CMR)
All unit standards were moved from CMR 0225 to CMR 0112.
Detailed list of unit standards – classification, title, level, and credits
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Retail, Distribution, and Sales > Sales
|
ID |
Title |
Level |
Credit |
Review Category |
|
61 |
Sell products using a customer-focused business relationship |
4 |
6 |
B |
|
10457 |
Establish and develop sales client relationships |
4 |
5 |
B |
|
10458 |
Communicate product information to sales clients |
4 |
5 |
B |
|
10459 |
Develop, implement, and maintain sales related services |
5 |
10 |
D |
|
10460 |
Produce and present sales proposals |
5 |
10 |
B |
|
10461 |
Provide sales administration and support services |
5 |
7 |
D |
|
10462 |
Coordinate and develop the sales team |
5 |
7 |
D |
|
10463 |
Identify, interpret, and evaluate trends in personal selling |
5 |
5 |
D |
|
10464 |
Establish, implement, and evaluate personal selling strategies to achieve targeted results |
5 |
10 |
D |
|
10465 |
Identify, interpret, and apply direct selling techniques and strategies |
5 |
5 |
D |
|
10466 |
Produce, coordinate, and evaluate the effectiveness of sales promotion programmes |
5 |
8 |
D |
|
10467 |
Produce analyses, budget estimates, and processes to implement and monitor budgets for sales operations and activities |
6 |
10 |
D |
|
10468 |
Structure, develop, and manage sales territories |
6 |
7 |
D |
|
10469 |
Coordinate, develop, and manage the sales team to achieve objectives |
6 |
10 |
D |
|
10470 |
Manage sales operations to achieve objectives |
7 |
10 |
B |
|
10471 |
Identify and evaluate sales organisation factors for international operations |
7 |
10 |
B |
|
26857 |
Apply knowledge of target markets, buyer behaviour and marketing mix to sales situations |
3 |
10 |
B |
|
26858 |
Examine sales roles and produce a personal development plan for a career in sales |
3 |
4 |
B |
|
26859 |
Apply knowledge of business performance measures to sales situations |
3 |
4 |
B |
|
26860 |
Manage buyer resistance in sales situations |
3 |
4 |
B |
|
26861 |
Apply sales skills and tools to sales situations |
3 |
10 |
B |
|
26862 |
Negotiate sales in one-on-one situations |
3 |
4 |
B |
|
26863 |
Demonstrate knowledge of business ethics and corporate social responsibility as they apply to sales professionals |
3 |
4 |
B |
|
26864 |
Apply knowledge of the sales process to sales situations |
3 |
6 |
B |
|
26865 |
Apply knowledge of customer focused business relationships to sales situations |
3 |
4 |
B |
|
26866 |
Manage and facilitate sales negotiations |
4 |
6 |
B |
|
26867 |
Analyse customer decision making processes and communicate with the decision making unit in sales situations |
4 |
4 |
B |
|
26868 |
Apply knowledge of customer segmentation techniques to sales situations |
4 |
3 |
B |
|
26869 |
Analyse and apply process and relationship sales methodologies |
4 |
10 |
B |
|
26870 |
Search for, analyse and apply sales related information |
4 |
5 |
B |
|
26871 |
Improve business performance in sales roles |
4 |
8 |
B |
|
26872 |
Manage a sales territory |
4 |
4 |
B |
|
26873 |
Develop, submit and evaluate sales proposals |
4 |
6 |
B |
|
26874 |
Assist customers to obtain finance in sales situations |
4 |
3 |
D |
|
26875 |
Use prospecting to develop new business and use a sales pipeline effectively |
4 |
3 |
D |
|
26876 |
Prepare and conduct sales meetings with prospects or clients |
4 |
4 |
B |
|
29290 |
Advise customers on treatment of minor health disorders in a retail pharmacy environment |
3 |
15 |
B |
|
29291 |
Provide advice about pharmaceuticals in a retail pharmacy environment |
3 |
5 |
B |
|
29292 |
Apply legislation, codes, and standards to the supply of products and services in a retail pharmacy environment |
3 |
5 |
B |
|
29293 |
Apply procedures for handling hazardous substances in a retail pharmacy environment |
3 |
5 |
B |
|
29294 |
Advise customers on personal health care and products to maintain optimal health in a retail pharmacy environment |
3 |
5 |
B |