Field Service Sector
Review of Sales Transactions unit standards
Subfield |
Domain |
ID |
Retail, Distribution, and Sales |
Sales Transactions |
11817, 11831, 11938, 12009, 20248, 28295 |
Ringa Hora Services Workforce Development Council has completed the review of the unit standards listed above.
Date new versions published January 2023
Planned review date December 2027
Summary
In March 2022 a wide range of industry members (11 companies) and all providers with consent to assess were contacted and invited to participate in the review. It was the intention of the review to maintain the usefulness of the unit standards in the interim until they are replaced by skill standards. Feedback was received on the on the suitability of the standards for the purposes of the industry. No major changes were suggested. The changes were notified to the group and no further changes were required.
Main changes
· Legislation was updated for currency.
· Guidance information, outcomes and performance criteria were amended for accuracy and alignment to current industry practice.
Impact on Consent and Moderation Requirements (CMR)
Reviewed unit standards were moved from CMR 0225 to CMR 0112.
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
Key to review category |
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
D |
Standard will expire and not be replaced |
Service Sector > Retail, Distribution, and Sales > Sales Transactions
ID |
Title |
Level |
Credit |
Review Category |
11817 |
Serve customers face to face in a wide range of contexts |
3 |
4 |
B |
11831 |
Apply skills and qualities of a salesperson in a retail or distribution environment |
3 |
6 |
B |
11938 |
Assist customers to select goods and/or services |
2 |
5 |
B |
12009 |
Complete sales transactions in a retail or distribution environment |
3 |
5 |
B |
20248 |
Complete checkout sales transactions |
2 |
2 |
B |
28295 |
Demonstrate knowledge of serving customers in a retail environment |
2 |
5 |
B |