Field Service Sector
Review of Tourism unit standards
|
Subfield |
Domain |
ID |
|
Tourism |
Casino Cashiering |
14687-14699 |
|
Casino Gaming |
9871-9879, 9882-9889, 9894-9897, 9900-9903, 9905-9906, 9909-9912, 15701-15716, 18475-18482, 25106, 25107 |
|
|
Casino Security |
12774-12787, 19713 |
|
|
Casino Surveillance |
12789, 12791-12793, 12795, 12797, 12799, 25672 |
The Toi Mai Workforce Development Council has completed the review of the unit standards listed above.
Date new versions published July 2024
Summary
This review was undertaken in collaboration with Ringa Hora as part of regular scheduled maintenance of the standards. Meetings were held with key stakeholders in November 2023 and April 2024 to ascertain the future need for standards in these areas. Public consultation was then carried out via the Toi Mai website and email. Due to the lack of usage of the standards over the last five years and their lack of alignment with current training the standards have been designated expiring.
Any future workforce training needs, including the potential for skill standards and/or micro-credentials, will be developed with the sector as required.
Main changes
· All ninety-four standards will be expired without replacement.
· Standard setting body was changed from ServiceIQ to Toi Mai Workforce Development Council.
Category D unit standards will expire at the end of December 2024
Detailed list of unit standards – classification, title, level, and credits
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Tourism > Casino Cashiering
|
ID |
Title |
Level |
Credit |
Review Category |
|
14687 |
Handle, transfer and process gaming chips in a casino cashiering area |
3 |
4 |
D |
|
14688 |
Carry out non-cash dealings in a casino cashiering area |
3 |
6 |
D |
|
14689 |
Deal with coin and cash in a casino cashiering area |
3 |
6 |
D |
|
14690 |
Handle foreign currency in a casino cashiering area |
3 |
6 |
D |
|
14691 |
Follow emergency procedures for a casino cashiering area |
3 |
4 |
D |
|
14692 |
Operate a deposit and cheque handling facility in a casino cashiering area |
3 |
8 |
D |
|
14693 |
Ensure staff compliance with procedures for gaming chips handling, transfer and processing in a casino cashiering area |
4 |
4 |
D |
|
14694 |
Ensure staff compliance with procedures for carrying out non-cash dealings in a casino cashiering area |
4 |
8 |
D |
|
14695 |
Ensure staff compliance with procedures for dealing with coin and cash in a casino cashiering area |
4 |
6 |
D |
|
14696 |
Ensure staff compliance with procedures for handling foreign currency in a casino cashiering area |
4 |
8 |
D |
|
14697 |
Ensure staff compliance with emergency procedures for a casino cashiering area |
4 |
6 |
D |
|
14698 |
Ensure staff compliance with deposit and cheque handling procedures in a casino cashiering area |
4 |
10 |
D |
|
14699 |
Establish, suspend, and cancel cheque cashing facilities in a casino cashiering area |
5 |
10 |
D |
Service Sector > Tourism > Casino Gaming
|
ID |
Title |
Level |
Credit |
Review Category |
|
9871 |
Demonstrate knowledge of the rules, procedures, and organisational structure of a casino |
3 |
5 |
D |
|
9872 |
Demonstrate knowledge of the Gambling Act 2003 |
4 |
5 |
D |
|
9873 |
Operate the game of pai gow |
3 |
8 |
D |
|
9874 |
Ensure compliance with the rules and procedures for the game of pai gow |
4 |
5 |
D |
|
9875 |
Use chips in casino table games |
3 |
6 |
D |
|
9876 |
Operate the game of blackjack |
3 |
8 |
D |
|
9877 |
Ensure compliance with the rules and procedures for the game of blackjack |
4 |
5 |
D |
|
9878 |
Operate the game of roulette |
3 |
8 |
D |
|
9879 |
Ensure compliance with the rules and procedures for the game of roulette |
4 |
5 |
D |
|
9882 |
Operate the game of baccarat |
3 |
8 |
D |
|
9883 |
Ensure compliance with the rules and procedures for the game of baccarat |
4 |
5 |
D |
|
9884 |
Operate the game of Caribbean stud poker |
3 |
4 |
D |
|
9885 |
Ensure compliance with the rules and procedures for the game of Caribbean stud poker |
4 |
2 |
D |
|
9886 |
Operate the game of tai sai |
3 |
4 |
D |
|
9887 |
Ensure compliance with the rules and procedures for the game of tai sai |
4 |
2 |
D |
|
9888 |
Operate the game of money wheel |
3 |
4 |
D |
|
9889 |
Ensure compliance with the rules and procedures for the game of money wheel |
4 |
2 |
D |
|
9894 |
Handle and process coin, cash, and chips in a casino |
3 |
3 |
D |
|
9895 |
Ensure compliance in financial transactions and reporting in a casino |
5 |
3 |
D |
|
9896 |
Handle hard cash count in a casino |
3 |
8 |
D |
|
9897 |
Handle soft cash count in a casino |
3 |
8 |
D |
|
9900 |
Demonstrate knowledge of rules and terms related to table games in a casino |
3 |
3 |
D |
|
9901 |
Supervise casino table games |
4 |
5 |
D |
|
9902 |
Supervise and ensure maintenance of gaming machines in a casino |
4 |
5 |
D |
|
9903 |
Ensure technical compliance of gaming machines in a casino |
5 |
20 |
D |
|
9905 |
Receive and report complaints in a casino |
4 |
2 |
D |
|
9906 |
Provide service to customers in a casino |
3 |
8 |
D |
|
9909 |
Operate the game of craps |
3 |
12 |
D |
|
9910 |
Ensure compliance with the rules and procedures for the game of craps |
4 |
8 |
D |
|
9911 |
Use a casino management system |
4 |
8 |
D |
|
9912 |
Demonstrate knowledge of industry procedures in relation to host responsibility in a casino |
3 |
2 |
D |
|
15701 |
Handle gaming related dispute(s) in a casino |
5 |
5 |
D |
|
15702 |
Monitor and review the performance of the gaming resource |
6 |
10 |
D |
|
15703 |
Plan, develop, and implement a casino player recruitment and retention strategy |
6 |
6 |
D |
|
15704 |
Manage stakeholder relationships for a casino |
5 |
5 |
D |
|
15705 |
Demonstrate knowledge of trends and developments in casino gaming, technology, and regulatory models |
6 |
10 |
D |
|
15706 |
Apply legislation to casino gaming operations |
5 |
5 |
D |
|
15707 |
Manage risk factors in casino gaming operations |
6 |
15 |
D |
|
15708 |
Manage issues relating to casino shift work |
5 |
5 |
D |
|
15709 |
Develop and assess the viability of a floor plan for a casino gaming layout for a small casino |
5 |
5 |
D |
|
15710 |
Develop strategies to address the issues raised in a social impact report of a casino |
5 |
10 |
D |
|
15711 |
Demonstrate knowledge of the psychology of gaming as it relates to casino gaming management |
5 |
4 |
D |
|
15712 |
Develop and modify an operating procedures manual for a specified activity of a casino |
5 |
4 |
D |
|
15713 |
Develop and/or modify gazetted rules for a casino |
5 |
4 |
D |
|
15714 |
Identify, develop, and present an audit and inspection plan for a specific area of casino operations |
5 |
10 |
D |
|
15715 |
Develop and manage a budget for casino inspection and monitoring services |
5 |
8 |
D |
|
15716 |
Review a rules and procedures manual for a specified area of casino operations |
5 |
4 |
D |
|
18475 |
Perform host responsibilities in a casino |
3 |
5 |
D |
|
18476 |
Demonstrate knowledge of rules and maintain gaming machines in a casino |
3 |
10 |
D |
|
18477 |
Maintain security and safety of gaming machines and the gaming area in a casino |
3 |
4 |
D |
|
18478 |
Interpret and apply procedures related to the use of casino gaming machines |
3 |
8 |
D |
|
18479 |
Supervise customer service and deal with customer complaints in a casino gaming machine area |
4 |
5 |
D |
|
18480 |
Ensure security and safety of gaming machines and staff is maintained in a casino |
4 |
5 |
D |
|
18481 |
Ensure compliance with the procedures for gaming machines |
4 |
5 |
D |
|
18482 |
Ensure compliance in financial transactions in a casino gaming machine area |
4 |
3 |
D |
|
25106 |
Operate the game of poker |
3 |
8 |
D |
|
25107 |
Ensure compliance with the rules and procedures for the game of poker |
4 |
5 |
D |
Service Sector > Tourism > Casino Security
|
ID |
Title |
Level |
Credit |
Review Category |
|
12774 |
Demonstrate knowledge of legislative and regulatory requirements for casino security |
3 |
2 |
D |
|
12775 |
Demonstrate knowledge of procedures for dealing with emergencies in a casino |
3 |
4 |
D |
|
12776 |
Carry out security escort in a casino |
3 |
2 |
D |
|
12777 |
Demonstrate knowledge of casino internal controls and accounting procedures for security purposes |
3 |
5 |
D |
|
12778 |
Carry out security patrols in a casino |
3 |
4 |
D |
|
12779 |
Manage patron and staff safety in a casino |
4 |
10 |
D |
|
12780 |
Maintain security and safety in a casino |
3 |
10 |
D |
|
12781 |
Operate a security control room in a casino |
4 |
12 |
D |
|
12782 |
Supervise the operations of casino security staff |
4 |
10 |
D |
|
12783 |
Plan, implement, manage, and document casino event security |
4 |
8 |
D |
|
12784 |
Carry out a security review of a casino |
6 |
15 |
D |
|
12785 |
Investigate a security incident in a casino |
4 |
15 |
D |
|
12786 |
Carry out lost and found property security tasks in a casino |
3 |
3 |
D |
|
12787 |
Protect self and others in a threatening situation in a casino |
4 |
10 |
D |
|
19713 |
Identify the requirements for a responsible drinking environment in a casino |
2 |
2 |
D |
Service Sector > Tourism > Casino Surveillance
|
ID |
Title |
Level |
Credit |
Review Category |
|
12789 |
Demonstrate knowledge of casino game protection |
4 |
15 |
D |
|
12791 |
Operate a surveillance system in a casino |
4 |
20 |
D |
|
12792 |
Supervise the operations of casino surveillance |
5 |
12 |
D |
|
12793 |
Carry out special surveillance in a casino |
4 |
6 |
D |
|
12795 |
Control evidential material gathered during casino surveillance procedures |
4 |
6 |
D |
|
12797 |
Demonstrate knowledge of presenting evidence in court on a casino incident |
5 |
6 |
D |
|
12798 |
Develop, implement, and manage casino surveillance standards |
6 |
30 |
D |
|
12799 |
Carry out a surveillance review of a casino |
6 |
30 |
D |
|
25672 |
Ensure compliance with internal controls for casino surveillance purposes |
4 |
20 |
D |