Field Community and Social Services
Registration of skill standards and review of unit standards for Emergency Communications
|
Subfield |
Domain |
ID |
|
Community and Workplace Fire and Emergency Management |
Emergency Communications |
18510, 18511, 29614-29621 |
Toitū te Waiora Workforce Community, Health, Education and Social Services Workforce Development Council has developed six new skill standards and reviewed the unit standards listed above.
Date new versions published December 2025
Planned review date December 2030
Summary
Toitū te Waiora developed six new skill standards aligned with the New Zealand Certificate in Emergency Communications Centres (Level 3) with optional strand in Dispatch [Ref: 3020] graduate profile outcomes.
The skill standards were developed in consultation with emergency communication centre subject matter experts from Fire and Emergency New Zealand, New Zealand Police, Hato Hone St John, and quality assurance specialists. Consultation on the unit standards and new skill standards took place between May and August 2025. Further consultation on the new skill standards was sought through the Toitū te Waiora website in September 2025.
Main changes
· Six skill standards were developed to replace nine unit standards – 29614, 29616-29621, 18510 and 18511.
· Unit standard 29615 was expired without replacement due to duplication of outcomes within the set of standards and some misalignment of content with the emergency call centre operator role.
· Two level 3 standards 18511, 29619, and one level 4 standard 29621 were replaced with a single level 3 standard 41043, reflecting the procedural nature of the learning outcomes and the autonomy and responsibility for own learning and performance.
· CMR for the new skill standards are detailed in CMR 0024 – an update from the replaced standards CMR 0003.
Category C and D standards will expire on 31 December 2027
Impact on existing organisations with consent to assess
|
Current consent for |
Consent extended to |
||||
|
Nature of consent |
Classification or ID |
Level |
Nature of consent |
Classification or ID |
Level |
|
Standard |
18510 |
3 |
Standard |
41042 |
3 |
|
Standard |
18511 |
3 |
Standard |
41043 |
3 |
|
Standard |
29614 |
3 |
Standard |
41044 |
3 |
|
Standard |
29616 |
3 |
Standard |
41045 |
3 |
|
Standard |
29617 |
3 |
Standard |
41045 |
3 |
|
Standard |
29618 |
3 |
Standard |
41045 |
3 |
|
Standard |
29619 |
3 |
Standard |
41043 |
3 |
|
Standard |
29620 |
3 |
Standard |
41046 |
3 |
|
Standard |
29621 |
4 |
Standard |
41043 |
3 |
Detailed list of standards – classification, title, level, and credits
All changes are in bold.
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
|
ID |
Title |
Level |
Credit |
Review Category |
|
18510
41042 |
Process emergency service calls at an emergency communications centre Communicate effectively when responding to emergency service calls |
3
3 |
8
10 |
C
|
|
18511
29619
29621
41043 |
Dispatch resources from an emergency communications centre in response to emergency service calls Operate radio networks in an emergency communications centre Provide additional resources for an escalating incident from an emergency communications centre Dispatch resources to incidents from an emergency communications centre |
3
3
4
3
|
5
2
4
10 |
C
C
C |
|
29614
41044 |
Demonstrate knowledge of the New Zealand 111 system processes and procedures Follow emergency communication centre processes and procedures |
3
3 |
6
5 |
C |
|
29615
|
Obtain and prepare information to support operations from an emergency communications centre |
3 |
2 |
D |
|
29616
29617
29618
41045 |
Use emergency communication centre communications equipment Read and interpret maps to support operations from an emergency communications centre Operate a computer aided dispatch system at an emergency communications centre Operate emergency communications centre technology |
3
3
3
3 |
4
2
7
10 |
C
C
C |
|
29620
41046 |
Assess and communicate potential threats to safety at incidents from an emergency communications centre Assess and communicate risks to safety at emergency incidents |
3
3 |
5
5 |
C |
|
41047 |
Manage own wellbeing and contribute effectively within an emergency communications centre team |
3 |
10 |
NEW |