Field Service Sector
Registration of skill standards and review of unit standards for Airport Customer Service
|
Subfield |
Domain |
ID |
|
Aviation |
Airport Customer Service |
27230-27237 |
Ringa Hora Services Workforce Development Council has completed the review of the unit standards listed above.
Date new versions published November 2025
Planned review date December 2030
Summary
Ringa Hora Services Workforce Development Council has reviewed the unit standards listed above. As part of the rollout of skill standards, the review panel agreed to create a new suite of skill standards to support the aviation industry.
Development and consultation occurred from June to August 2025 with the involvement of subject matter experts from aviation and training providers, by email and through online meetings, to co-create new aviation skill standards and consider feedback to ensure the new skill standards would be fit for purpose. Changes were made to the skill standards from feedback and confirmed by the subject matter experts.
Main changes
· Eight unit standards were set to expire and replaced by five skill standards to integrate theory and practical components of the standards.
Category C unit standards will expire at the end of December 2027.
Impact on Consent and Moderation Requirements (CMR)
Skill standards are covered in CMR 0112.
Detailed list of unit standards – classification, title, level, and credits
All changes are in bold.
|
Key to review category |
|
|
A |
Dates changed, but no other changes are made - the new version of the standard carries the same ID and a new version number |
|
B |
Changes made, but the overall outcome remains the same - the new version of the standard carries the same ID and a new version number |
|
C |
Major changes that necessitate the registration of a replacement standard with a new ID |
|
D |
Standard will expire and not be replaced |
Service Sector > Aviation > Airport Customer Service
|
ID |
Title |
Level |
Credit |
Review Category |
|
27230 |
Complete check-in for single passenger without baggage |
3 |
6 |
C |
|
40996 |
Complete check-in for a single passenger travelling without baggage |
3 |
6 |
|
|
27231 |
Complete check-in for multiple passengers travelling together with checked baggage |
3 |
10 |
C |
|
27232 |
Demonstrate knowledge of on-carriage and in-carriage, and entries in the DCS as part of the check-in process |
3 |
4 |
C |
|
27233 |
Use a Departure Control System (DCS) to confirm international travel eligibility |
3 |
4 |
C |
|
27234 |
Demonstrate knowledge of international travel documents and check key features of a passport and visa |
3 |
2 |
C |
|
40997 |
Complete check-in for groups of passengers travelling together with checked baggage |
3 |
15 |
|
|
27235 |
Process fragile and oversize baggage items for carriage by air |
3 |
3 |
C |
|
40998 |
Process fragile and oversized baggage items for carriage by air |
3 |
3 |
|
|
27236 |
Provide assistance for an unaccompanied minor travelling by air |
3 |
4 |
C |
|
40999 |
Provide assistance to an unaccompanied minor travelling by air |
3 |
4 |
|
|
27237 |
Provide assistance to passengers with a disability at an airport |
3 |
6 |
C |
|
41000 |
Support passengers with disabilities in an airport environment |
3 |
6 |
|