The Education (Pastoral Care of International Students) Code of Practice 2016 (including Amendments 2019)

When students come to study in New Zealand, education providers have an important responsibility to ensure that those students are well informed, safe and properly cared for.

To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016, which was amended in 2019.

The 2019 amendments to the Code of Practice 2016 (PDF, 736KB) came into force on 1 July 2019.

Please refer to the Code guidelines below. The code guidelines are there to support signatories to establish practices and processes that meet the legislative outcomes of the code. They are there for you to refer to if you choose, it is not a requirement that you use them.

What is the Code of Practice?

The Code of Practice is a document that clearly outlines the full legal requirements that education providers enrolling international students must abide by.

The purpose of this code is to support the Government’s objectives for international education by:

  • requiring signatories to take all reasonable steps to protect international students; and
  • ensuring, so far as is possible, that international students have in New Zealand a positive experience that supports their educational achievement.

How do I get a copy of the 2016 Code of Practice?

Download the printable version of the Code of Practice including amendments 2019 (PDF, 736KB).

The full, legislative version is also available on the New Zealand Legislation website.

NZQA will publish translations in other languages when they are available.

How do I get a copy of the 2016 Code of Practice guidelines?

The Code of Practice guidelines (PDF, 915KB) help signatories ensure they have appropriate practices and procedures in place to meet the outcomes of the Code of Practice. The guidelines reflect the 2019 amendments.

The guidelines are there for you to refer to if you choose. It is not a requirement that you use them.

Click on the links below for a pdf of each separate outcome:

Are there any other resources?

NZQA also offers:

  • Code News
  • Code 101 workshops for new signatories and new staff (an overview of the Code that is delivered around New Zealand). Information about the workshops will be in the Code News.

For more information about these resources, please email code.enquiries@nzqa.govt.nz.

Who needs to use the Code of Practice?

Education providers must be approved signatories to the Code of Practice to enrol international students (of any age). Education providers can become a signatory by applying to NZQA.

If an education provider is not a signatory to the Code of Practice it cannot enrol international students.

What do signatories have to do?

Each signatory needs to have policies and procedures to meet the outcomes of the Code of Practice. See the guidelines and toolbox for further support.

Each year signatories need to undertake, document and attest to self-review of their performance against the Code of Practice.

Which education providers are signatories to the Code of Practice?

NZQA maintains a list of all education providers that are approved signatories to the Code of Practice.

Further information for signatories

Pastoral-care-of-international-students (PDF, 508KB)

Frequently asked questions about the new Code of Practice

Student complaints about providers’ compliance with the Code of Practice

Brochure for international students about making a complaint (PDF, 120KB)

For other enquiries, please email code.enquiries@nzqa.govt.nz.

 
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