System Updates: Monday 18 March 2019 Published at 4.46pm on 18 March

We are undertaking some important system updates between 5pm and midnight on Monday 18 March.

Access to secure sections of the website will be unavailable during this time, including the learner and provider login.

We have scheduled this outage at this time to minimise the impact to our clients. We apologise for any inconvenience.

Outcome 6: Safety and well-being

This outcome covers how your organisation looks after the safety and well-being of international students enrolled at your organisation.

The intent

The intent of this outcome is to ensure students are as well supported as possible to have a safe, happy and successful time living and studying in New Zealand.

Resources and examples

Any and all material supplied in this toolbox is or will be supplied as an EXAMPLE ONLY and will not necessarily be appropriate for a signatory's particular circumstances.

All documents used should be approved by a signatory's governing board and independent legal advice should also be sought.

Emergency procedures

In the event of a critical incident or unexpected student situation, providers need to have plans in place for dealing with the situation.

Interview questions for assessing accommodation for international students

Application to be a residential caregiver

Code-compliant accommodation for under-10-year-old international students

Under Outcome 6 of Clause 24 of the Education (Pastoral Care of International Students) Code of Practice 2016 (the Code), international students under 10 years old must live with a parent or legal guardian while studying in New Zealand.

Examples of good practice

  • Use your orientation programme for parents or legal guardians who are accompanying students to ensure they are aware of the requirement for them to be living with the child.
  • Call in at the home with helpful information – emergency contacts, “Getting Help”, list of tradespeople, copy of the local paper with entertainment guide, copy of What’s on at school and in the local area.
  • Ask international students’ teachers to tell you if they suspect that the parent is absent or if they notice someone else is bringing the international student to school.
  • Ask teacher(s) to let you know of any information in student’s work indicating that the parent is not at home.
  • Check the parent’s signature on notes or homework sent home.
  • Interview the student one-to-one and in private.
  • Check that parents attend student/teacher interviews.

Proactive suggestions

  • Set up a social group for international parents – e.g. a morning tea/coffee.
  • Invite international parents to be parent helpers.
  • Include the international parents in cultural celebrations at the school.
  • Have an international parent on the Parent Teacher Association.
  • Tell the parents about any group of their own ethnicity in the area.

Email any suggestions for and contributions to this page to

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