Outcome 8: Managing withdrawal and closure

This outcome covers how your organisation manages international students withdrawing from study and the closure of courses or organisations with international students enrolled in them.

The intent

The intent of this outcome is to ensure systems are in place for students, and their parents or legal guardians, to understand refund processes where a student withdraws from a course, does not attend the course, an institution removes a course or an institution closes.

Resources and examples

Any and all material supplied in this toolbox is or will be supplied as an EXAMPLE ONLY and will not necessarily be appropriate for a signatory's particular circumstances.

All documents used should be approved by a signatory's governing board and independent legal advice should also be sought.

Refund policies

Every signatory needs to have a refund policy that is reasonable and in accordance with legal requirements (e.g the Consumer Guarantees Act 1993).

Private training establishments registered with NZQA also need to meet the minimum NZQA requirements for:

Email any suggestions for and contributions to this page to code.enquiries@nzqa.govt.nz.

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