- Home
- Qualifications and standards
- NCEA
-
Māori and Pasifika
- Field Māori Assessment Support Materials
- Field Māori programme development support
- Mātauranga Māori qualifications and assessment standards
- Te Hono o Te Kahurangi quality assurance
- Māori providers
- Te Kōkiritanga 2020-2023
- Māori and the Future State
- Pasifika
- Ngā Kete Mātauranga
- Equity in STEM Symposium
-
Providers and partners
- About education organisations
- NZQA's quality assurance system for tertiary education organisations
- Guidelines and forms
- Consistency of graduate outcomes
- Approval, accreditation and registration
- Monitoring and Assessment
- Self-assessment
- External evaluation and review
- Assessment and moderation of standards
- Submitting results and awarding qualifications and micro-credentials
- Interim domestic Code of Practice (current)
- International Code of Practice (current)
- Tertiary and International Code of Practice (from 1 January 2022)
- Offshore use of qualifications and programmes
- Reform of Vocational Education
- International Education planning
- International
- About us
Student complaints about providers’ compliance with the Code of Practice
Code signatories are required to have formal processes for handling student complaints, and to make sure these processes are accessible to students.
If an international student has a complaint about their provider’s compliance with the Code of Practice, they should try and resolve it by using the internal provider process in the first instance.
If their complaint is not resolved, they can take their complaint to one of the following agencies:
NZQA
NZQA handles all complaints about alleged non-compliance with the Code of Practice, other than financial and contractual disputes.
iStudent Complaints
iStudent Complaints is the appointed operator of the International Student Contract Dispute Resolution Scheme (DRS), which was set up to resolve financial and contractual disputes.
Code signatories are required to comply with the International Student Contract Dispute Resolution Scheme Rules 2016.
Information for students
Information for students about making a complaint about a provider's compliance with the Code of Practice can be found at Student complaints about a provider.