- Home
- Studying in New Zealand
- Qualifications and standards
- NCEA
- Māori & Pasifika
-
Providers and partners
- About education organisations
- NZQA's quality assurance system for tertiary education organisations
- Quick links to NZQF documents
- Approval, accreditation and registration
- Consistency of graduate outcomes
- Monitoring and Assessment
- Self-assessment
- External evaluation and review
- Assessment and moderation of standards
- Submitting results and awarding qualifications
- The Education (Pastoral Care of International Students) Code of Practice
- Offshore use of qualifications and programmes
- Guidelines and forms
- About us
Student complaints about providers’ compliance with the Code of Practice
Code signatories are required to have formal processes for handling student complaints, and to make sure these processes are accessible to students.
If an international student has a complaint about their provider’s compliance with the Code of Practice, they should try and resolve it by using the internal provider process in the first instance.
If their complaint is not resolved, they can take their complaint to one of the following agencies:
NZQA
NZQA handles all complaints about alleged non-compliance with the Code of Practice, other than financial and contractual disputes.
iStudent Complaints
iStudent Complaints is the appointed operator of the International Student Contract Dispute Resolution Scheme (DRS), which was set up to resolve financial and contractual disputes.
Code signatories are required to comply with the International Student Contract Dispute Resolution Scheme Rules 2016.
Information for students
Information for students about making a complaint about a provider's compliance with the Code of Practice can be found at Student complaints about a provider.
Complaints made before 1 July 2016
The International Education Appeal Authority (IEAA) will finish consideration of all complaints that it received before 1 July 2016, but will not take any new complaints after that date.